Lost Trust in B&H Photo

[Scott F]

Glad for the comic relief!

the mood needed to be lightened rogar-BigGrin(DBG)

 

[firehawk]

I'm glad the catalog shrunk because the giant one tended to really shrink my bank account

 

[David W. Richardson]

I'm glad the catalog shrunk because the giant one tended to really shrink my bank account

It made my credit card bill bigger!

 

[Darren Levine]

It made my credit card bill bigger!

matter is never created nor destroyed, only transformed

 

[David W. Richardson]

matter is never created nor destroyed, only transformed

Tell that to Visa.

 

[HorseFilms]

When they started excessively airbrushing the cameras, I lost interest.

 

[Jordan_S]

It's quite possible that the mother board went bad between power cycles. B&H tested it, powered it down, and the next power cycle (when you received it) was the killer. That's nobody's fault, just unfortunate timing.

Nope. The internal clock that resets each time it's powered up was the sign. Now, they could not have known the motherboard was bad, but they definitely knew the internal clock needed replacement. After that is replaced, it is obvious that the motherboard requires replacement because the problem continues.

You got a refund.

Nope. I was almost fully reimbursed for the amount I paid for the repair. I was not at all reimbursed for my travel or time.

R.E. the bad SD card... SD cards have a higher rate of manufacturing defects than many other things I've experienced. Still not B&H's fault, especially since they replaced it.

It came free with an expensive camera. They refused to send it to me at anything other than the original shipping address even though I was on assignment. Still not their fault for all of the inconvenience?

Most people? Based on what data?

Do you think Henry did not mention this thread in order to get word to their used department? If so, I would be surprised.

I'm curious, since you've only referenced an email in your complaint. At any time, did you actually call B&H customer service by phone? Did you ask to speak to a supervisor or manager? Did you exhaust all options within B&H before taking to this forum to drag them through the mud?

I called them twice. During the first phone call, I was told when I should call back. I told them they should be calling me back and then they agreed.

I agree with Henry, though. The attack on B&H is uncalled-for and undeserved.

Really? How about this Labor Department law suit?

 

[Mitch Gross]

Any labor dispute B&H has with its employees or the government has nothing to do with your situation.

 

[Jordan_S]

Any labor dispute B&H has with its employees or the government has nothing to do with your situation.

Disgruntled employees typically don't do good work.

 

[Mitch Gross]

Disgruntled employees typically don't do good work.

The labor dispute has to do with warehouse employees, not with the used equipment department. And you are tossing in some sweeping generalizations in attempting to make a connection.

 

[Jordan_S]

The labor dispute has to do with warehouse employees, not with the used equipment department. And you are tossing in some sweeping generalizations in attempting to make a connection.

Direct from the federal report:

• B&H promoted and compensated its Hispanic workers at a significantly lower rate than comparable white workers, leading to lower pay, fewer opportunities to advance and a near-total exclusion of Hispanic workers from higher level clerical, managerial and supervisory positions. Hispanic employees were also subjected to racist remarks, degrading comments and harassment at the worksite.

So are there no non-whites in the used department? Are the used department employees treated better than this?

Large problems like these can't help but spill over everywhere and to suggest that they're confined to one area of the business is ludicrous. Ask any good teacher how important it is to be on very good terms with the janitorial staff, for example.

 

[henryp]

The labor dispute has to do with warehouse employees, not with the used equipment department. And you are tossing in some sweeping generalizations in attempting to make a connection.

Thank you. I appreciate this very much.

Large problems like these can't help but spill over everywhere and to suggest that they're confined to one area of the business is ludicrous. Ask any good teacher how important it is to be on very good terms with the janitorial staff, for example.

This sweeping generalization is incorrect. We could argue about whether the dissatisfaction of a portion of the staff in one deparmentis "large" but the facts are the labor issue is limited to a hundred or so individuals out of a workforce approacing 2000, and those hundred work in a warehouse in Brooklyn while most of our employees are miles away in Manhattan and do not have access to the warehouse for security reasons anyway. They are in fact confined to one group of employees in one area of the business,

 

[Jordan_S]

This sweeping generalization is incorrect. We could argue about whether the dissatisfaction of a portion of the staff in one deparmentis "large" but the facts are the labor issue is limited to a hundred or so individuals out of a workforce approacing 2000, and those hundred work in a warehouse in Brooklyn while most of our employees are miles away in Manhattan

Henry Posner is quoted in this news article as saying that the firing of the entire cleaning staff the same day as workers in the Manhattan warehouse successfully voted to form their own union was not retaliatory.

the facts are the labor issue is limited

Are there still no saleswomen?

 

[henryp]

Henry Posner is quoted in this news article as saying that the firing of the entire cleaning staff the same day as workers in the Manhattan warehouse successfully voted to form their own union was not retaliatory.

Because it wasn't retaliatory. It wasn't the same day. It had nothing to do with raises, because the fired individuals had not requested raises and were not terminated because any made any such request.

As we've said elsewhere:
At no point was any employee terminated as an act of retaliation, such claims are outright fabrications
with no basis in reality. In the seven months since the warehouse employees voted to unionize, only a
handful of warehouse employees were terminated, and all for valid documented reasons.
In fact, the United Steel Workers Union was aware of any terminations beforehand and did not
object, recognizing our right to continue to operate our business. In one of these situations, attorneys
for the Laundry Workers - presumably over the objections of the steelworkers - filed a charge with the
NLRB challenging the termination. This charge was withdrawn presumably because the NLRB planned
to dismiss it. The Laundry Workers conveniently fail to mention this.
In no way at all were these an act of retaliation.
As to an alleged third termination, it simply has not happened. The employee in question has been
suspended pending the outcome of an investigation. In fact, the details of a resolution to this issue
were already being discussed directly with the Steelworkers Union...

Are there still no saleswomen?

There have been and are numerous female employees in most departments at every level, including store sales.


Regarding that suit: http://law.justia.com/cases/new-york/other-courts/2011/2011-ny-slip-op-33861-u.html
I particularly like the judge's comment dismissing this suit included that failure-to-promote claims "are devoid of factual support."

 

[Alex H.]

Alright. That's enough. This has become a direct attack on a member of DVXUser, and has crossed multiple lines of the Forum Guidelines.

1. No Politics

We've tried it and it doesn't work. There are many other sites where you can discuss politics, just not this one.

3. No Personal Attacks
Personal insults of any sort are not tolerated. If you feel another user’s post is inappropriate, please report the post or contact a moderator. Participating in a flame war is uncool even if someone else started it—and just like mom and dad, we’ll give you both timeouts.

8. No Pi$$ing In The Pool
Trolling, Baiting, Complaining and beating dead horses is like urinating in the pool -- it may make you feel good, but it kind of ruins it for everyone else. This includes complaints about things which happen on other message boards/websites -- it has nothing to do with DVXuser and we have no reason to air it here.​

Period.

 

[Mitch Gross]

Jordan, I understand that you had an unhappy experience doing business with B&H's used equipment department, but why are you now on a witch hunt against the company? Is this really a useful expenditure of your time?

By the way, earlier you mentioned that you were reimbursed for repair costs to your item, but were not covered for the time and costs of transport and other aspects of your inconvenience. I know of no business that would cover that and by any stretch there is no responsibility on a sales company to cover such things. It would be impossible for anyone to conduct business if they had to contend with these responsibilities.

 

[Mitch Gross]

Thanks Alex, I didn't mean to overlap your post.

 

[David Saraceno]

It appears that the issue which engendered this thread has been addressed adequately.