Brian_Broz
Active member
Western Canada has next to zero knowledgable, good dealers.. so scratch service off the list, and price, well we all know that story.
Well, as many of you know I work for a "local" western canadian dealer (here in Vancouver) and do try my best to keep in touch with this forum to better my knowledge for the DVX and HVX. I freelance on weekends and use the DVX in everyday scenerarios. I try to answer as many technical camera questions as I can. I have attended HD workshops (SantaFe) where our DVCPro product manager David Craig has passed on excellent information about the Varicam and what it's capable of. David has also recently answered questions (that I couldn't) for customers on the HVX which was mentioned at the time they pre-ordered the camera. The support is there IMHO.
If a customer has an issue with a camera, which is admittedly rare...and our in-house service tech can't fix it (for a head alignment or more complex issue)...generally repairs take only 2-3 days. At the time of purchasing a camera, I personally go through the menus with the customer and give them a basic tour of functions (sometimes this isn't needed). Hopefully there is some value in that (?).
As for pricing, there's always somewhere cheaper south of the border...but we do try to be as competitive as we can. We have a certain dealer price from Panasonic canada, but normally we are within a couple hundered dollars of the DVX USA prices (I hope)...with canadian warranty. At basically $4,000 for a DVX100B are we really that much more expensive?
To clarify, any prices quoted on the HVX in canada are subject to change...with a lower price...not a higher price. ie) if you are quoted a "street price" now for pre-order...when the camera ships it will be no more than that amount.
Anyways, I thought I'd chime in and give my 2cents...or at least TRY to defend us local guys
This is a great forum for information and I do send alot of my customers here as well. Perhaps there should be more Canadian sponsoring of this site...quite possible!! (hint)
We're all enthusiastic about the HVX and can't wait to offer the camera to our customers...and even use it ourselves.
Thanks for listening,
Cheers,
Brian Broz
Well, as many of you know I work for a "local" western canadian dealer (here in Vancouver) and do try my best to keep in touch with this forum to better my knowledge for the DVX and HVX. I freelance on weekends and use the DVX in everyday scenerarios. I try to answer as many technical camera questions as I can. I have attended HD workshops (SantaFe) where our DVCPro product manager David Craig has passed on excellent information about the Varicam and what it's capable of. David has also recently answered questions (that I couldn't) for customers on the HVX which was mentioned at the time they pre-ordered the camera. The support is there IMHO.
If a customer has an issue with a camera, which is admittedly rare...and our in-house service tech can't fix it (for a head alignment or more complex issue)...generally repairs take only 2-3 days. At the time of purchasing a camera, I personally go through the menus with the customer and give them a basic tour of functions (sometimes this isn't needed). Hopefully there is some value in that (?).
As for pricing, there's always somewhere cheaper south of the border...but we do try to be as competitive as we can. We have a certain dealer price from Panasonic canada, but normally we are within a couple hundered dollars of the DVX USA prices (I hope)...with canadian warranty. At basically $4,000 for a DVX100B are we really that much more expensive?
To clarify, any prices quoted on the HVX in canada are subject to change...with a lower price...not a higher price. ie) if you are quoted a "street price" now for pre-order...when the camera ships it will be no more than that amount.
Anyways, I thought I'd chime in and give my 2cents...or at least TRY to defend us local guys
This is a great forum for information and I do send alot of my customers here as well. Perhaps there should be more Canadian sponsoring of this site...quite possible!! (hint)
We're all enthusiastic about the HVX and can't wait to offer the camera to our customers...and even use it ourselves.
Thanks for listening,
Cheers,
Brian Broz