What's wrong with Magic Bullet and DVX Book offer?

[S A Studios]

Can I get a tacking number Jan? I Emailed ACB, and I know they are busy, but it's been over a week with no reply. I would really like nothing more than to be posting about a happy ending, but there is no end in sight. Since UPS lost the first shipment I would be more than happy to follow this one.

 

[mars305]

Damn, guys. Give Jan a break. Rebates always take awhile to process and ship. It's the nature of the beast.

Yeah right, you're talking that way because I bet you are not involved in our problem. But we deserve the right to be fulfilled all our expectations, as we agreed buying supposedly from 'authorized dealers' and paying higher prices in order to get original rigs with USA warranties, no 'grey market' and with the option to get the DVX book and DVD, the software Magic Bullet and the rebate check for $500.00. I bought my camera from an authorized retailer, thinking on Jan, Barry Green and a some other folks recommendations to avoid buying from Brooklyn stores where the same rigs were on sale for the half of the price.
You said we have to give a break to Jan? We have been waiting for a long time, and we hear only promises but nothing at this time has been true. Over three months don't you think that is more than enough time to these guys ship our stuffs?
Usually all the carriers companies in the USA provide a tracking number, I ask finally Jan or someone else who it may concerns, send us a PM with our tracking number to at least have a clue where our books and software are.:huh:

 

[NeverColdCall]

I haven't read this entire thread, but I mailed both the DVX and HVX rebates at the same time in early February as I bought the cams within a month of each other.

I got my DVX $500 check as well as my HVX book & P2 card all around the same time, but no sign of the DVX book & software as of yet.

 

[Will Pound]

Waaaaaaaaaaaaaaaaaaaaaaa!
I too have not received my check or book, but I don't believe Jan, Barry or anyone else in this forum should be held responsible for whether or not I bought a dvx, where I bought it, and the status of my rebate.

I am grateful that Jan has offered up as much info as possible, and in the big picture, I don't think Jan probably feels the need to lie, or purposely give mis-information about anything regarding this forum, especially to someone so unimportant as yourself.


I'm pretty sure most dvxusers are here to share experiences in a positive light and not berate and/or use this forum as a vehicle for complaining.

Yeah right, you're talking that way because I bet you are not involved in our problem. But we deserve the right to be fulfilled all our expectations, as we agreed buying supposedly from 'authorized dealers' and paying higher prices in order to get original rigs with USA warranties, no 'grey market' and with the option to get the DVX book and DVD, the software Magic Bullet and the rebate check for $500.00. I bought my camera from an authorized retailer, thinking on Jan, Barry Green and a some other folks recommendations to avoid buying from Brooklyn stores where the same rigs were on sale for the half of the price.
You said we have to give a break to Jan? We have been waiting for a long time, and we hear only promises but nothing at this time has been true. Over three months don't you think that is more than enough time to these guys ship our stuffs?
Usually all the carriers companies in the USA provide a tracking number, I ask finally Jan or someone else who it may concerns, send us a PM with our tracking number to at least have a clue where our books and software are.:huh:

http://www.dvxuser.com/V6/showpost.php?p=881072&postcount=673 FYI, Beach Camera is not an authorized dealer, but maybe you didn't know that! So was it Barry or Jan who told you to buy from Beach?

 

[mars305]

http://www.dvxuser.com/V6/showpost.php?p=881072&postcount=673 FYI, Beach Camera is not an authorized dealer, but maybe you didn't know that! So was it Barry or Jan who told you to buy from Beach?[/quote]

Will Pound:

Although, it seems to be you're (abusively) tracking control of my private life, you ignore that I bought two rigs from different places, and ironically the one I got from Beach which is not supposed to be an authorized dealer, received everything OK, but none from the other place which is a very known authorized dealer (name omitted).
Finally guy I do understand that Jan, as Barry and many members of this forum are kind of person whose can defend by themselves, they don't need your 'help', all of them are very interested on resolve this problem and I'm sure they feel good.!
Moreover, I do believe in the Freedom of Speech, and I deserve the right of say whatever I wanna say, so if you think we're in Cuba or Russia nor China, you're wrong, first learn to respect the right of each others. Very simple, if you don't like this thread don't read it... period.!:violent5:

 

[Jan_Crittenden]

Usually all the carriers companies in the USA provide a tracking number, I ask finally Jan or someone else who it may concerns, send us a PM with our tracking number to at least have a clue where our books and software are.:huh:

You can call the rebate center for this information. And you will all receive your stuff. 866-339-4296

Best,

Jan

 

[S A Studios]

Waaaaaaaaaaaaaaaaaaaaaaa!
I too have not received my check or book, but I don't believe Jan, Barry or anyone else in this forum should be held responsible for whether or not I bought a dvx, where I bought it, and the status of my rebate.

I am grateful that Jan has offered up as much info as possible, and in the big picture, I don't think Jan probably feels the need to lie, or purposely give mis-information about anything regarding this forum, especially to someone so unimportant as yourself.


I'm pretty sure most dvxusers are here to share experiences in a positive light and not berate and/or use this forum as a vehicle for complaining.



http://www.dvxuser.com/V6/showpost.php?p=881072&postcount=673 FYI, Beach Camera is not an authorized dealer, but maybe you didn't know that! So was it Barry or Jan who told you to buy from Beach?

Trust me, I would be more than happy to talk about other issues. Give me what I bought, so I can start asking more technical questions, instead of, how do you get what you paid for?

I love the DVX, Jan has been very helpful, Thank You once more. John, Thank You. Berry is a god here, Thanks.

ACB ...... I personally think you are lazy, complacent and have done more damage than good. Just give me a tracking number. First one, second one,, any tracking number. Please, pretty please. HElP, I thought that is what this page was for. Other people with a common interest, helping each other.

O' Ya UPS, I still love you too, even if you did loose my stuff.
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[tikiman]

I just got my book and software in the mail yesterday. Sure it took a little while (got rebate check in early april) but I ended up getting it.

So for those that are still waiting you should probably be getting yours soon.

 

[S A Studios]

You can call the rebate center for this information. And you will all receive your stuff. 866-339-4296

Best,

Jan

Jan, I know this should be true but, YA. It's been weeks since I started asking for that, and yet no reply. That's the worst. So as great as you are, and I'm not being funny. They (ACB) are not replying or returning phone calls.

 

[moviemaker999]

Yeah ACB really sucks. I was wondering I sent my stuff in 2 months ago and have not recieved the books, software, or $500 check. Is this normal, how long did it take you guys to get your check. I sent everything in the sheet asked for was there something else I didn't do that I needed to do. Please answer
thank you

 

[moviemaker999]

I hope your proud to be the "Panasonic Queen"

 

[Jan_Crittenden]

I hope your proud to be the "Panasonic Queen"

I didn't give myself that title and I cannot even change it. To be honest though I am proud of the fact that I work for Panasonic. I recognize that there a number of you here that have not received the books yet, and that is unusual . I also know based on counting the folks in this thread, that in contrast there are a lot more happy customers than there are unhappy ones. I also know you will all get the book and software.

I know it seems like nothing is happening but there are things happening. And those of you that have not recieved the book and software and you have not called them you should. They do send it out by UPS so they can track it. The fellow that did his in back in February should have recieved his.

Anyhow, as I have said before, you will get the book and software, we are not trying to short you on the offer.

Best,

Jan

 

[S A Studios]

I know it seems like nothing is happening but there are things happening. And those of you that have not recieved the book and software and you have not called them you should. They do send it out by UPS so they can track it. The fellow that did his in back in February should have recieved his.

Anyhow, as I have said before, you will get the book and software, we are not trying to short you on the offer.

Best,

Jan

Jan, not to keep beating this dead horse, BUT I know something will happen eventually. The problem I have is, eventually Panasonic will come out with new stuff. Red Giant will have new versions of software. Barry may write new books. So, time is of the essence. People make decisions when to buy for reasons, based on all the available information.

Look it has been two and a half weeks since I was told UPS lost my order. Months before that. Fine, can I get that tracking number? Can I get a new tracking number? Can you get ACB to reply or return a phone call? Just please, anything. Not like I'm asking for all my wasted time back. Or an extension of the warranty?

 

[Jerome]

I didn't give myself that title and I cannot even change it. To be honest though I am proud of the fact that I work for Panasonic. I recognize that there a number of you here that have not received the books yet, and that is unusual . I also know based on counting the folks in this thread, that in contrast there are a lot more happy customers than there are unhappy ones. I also know you will all get the book and software.

I know it seems like nothing is happening but there are things happening. And those of you that have not recieved the book and software and you have not called them you should. They do send it out by UPS so they can track it. The fellow that did his in back in February should have recieved his.

Anyhow, as I have said before, you will get the book and software, we are not trying to short you on the offer.

Best,

Jan

Thank you for the tracking number Jan and I have received the software and book (5/11/07). By you responding to me on this website (and you didn't have to) I have gain confidence in your ability to resolve matters quickly. When I received my book and software I could have just forgotten about your assistance and not thank you, but like I said in my last message "I'm an objective person" so I must give credit where credit is due.
Now I can get to making videos to help children with autism learn to communicate effectively.
If you or anyone wishes to learn about autism I'd be glad to assist.
Thank you again,
Jerome Lomerson

 

[S A Studios]

Originally Posted by Jan_Crittenden
You can call the rebate center for this information. And you will all receive your stuff. 866-339-4296

Best,

Jan



OK, so what is the secret to getting a tracking number?

Please don't state the obvious, I'm looking for a real answer!

Has anyone got there book and software after purchasing this camera, after April 1, 2007? Or do they ship in December?

 

[S A Studios]

How many month does it take UPS to get a package from NJ to PA?

This not a trick question, just thought we could start a little pool. The closest gets a free DV tape. UPS drivers can play too.

Hint: it's more then 80 days!




:violin:

 

[Barry_Green]

There's only one person who can give you the tracking number. That's who shipped it. And you've been given the phone number of who to call. So what are you trying to accomplish with posts like this?

Call the rebate center. Only they can answer your question, nobody else can.

 

[S A Studios]

Hi,

I was just talking to Veronica, and she looked up your book and shipping information. In fact it was shipped. So I then asked whether she talked with you today and she said she had not, perhaps you talked with someone else. Anyhow I will post the tracking number in a PM.

Jan

You know that is the obvious answer. But who do I call next? I've called, Emailed and called some more.

I'm looking for a response, Thank You.

There's only one person who can give you the tracking number. That's who shipped it. And you've been given the phone number of who to call. So what are you trying to accomplish with posts like this?

Call the rebate center. Only they can answer your question, nobody else can.
__________________
...
The HVX Book The DVX Book HVX BootCamp DVD

I'm sorry, I though Jan could help with tracking numbers too. No, this post was not for me. Just looking for help getting what I paid for. Is this asking to much these days?

 

[Kegan]

When you're asking the wrong person, yes it is. I've read this whole thread, and while you (S A Studios) has remained polite for the most part, your posts repeating yourself aren't getting things done any faster.

I went through this exact same issue with not having my cheque mailed as fast (I got the book and software fast), but I spoke with Jan via this forum and it was resolved rather quickly.

You may think I have no right to post anything to any of you, but think about it - the fact that she's responding, on a MESSAGE BOARD should show some sort of dedication to her customers. She can't give you the tracking number; don't you know how tracking numbers work? Delivery companies give those out.

Everyone's posts are becoming redundant and cynical. You may have paid for a product that you have not yet recieved, but it's being worked on. What more can you ask for in terms of Jan or anyone else on this forum?

You're using this thread to rant, not request help anymore.

-Kegan

 

[S A Studios]

When you're asking the wrong person, yes it is. I've read this whole thread, and while you (S A Studios) has remained polite for the most part, your posts repeating yourself aren't getting things done any faster.

I don't belive I'm asking the wrong person. Jan may not have the tracking number. I do understand how the shipping thing works, but she can call and talk to someone at ACB, I think they would have the tracking number. Now if I could do this direct I would. Sorry if this is ranting, I just do not want this forgotten about. Yes my post have gotten progressivly worse, sorry once again, I am not a patient person by nature. I'm working on it!

I went through this exact same issue with not having my cheque mailed as fast (I got the book and software fast), but I spoke with Jan via this forum and it was resolved rather quickly.

You may think I have no right to post anything to any of you, but think about it - the fact that she's responding, on a MESSAGE BOARD should show some sort of dedication to her customers. She can't give you the tracking number; don't you know how tracking numbers work? Delivery companies give those out.

Everyone has the right to post, this is America, not to mention your post is done very well.

Everyone's posts are becoming redundant and cynical. You may have paid for a product that you have not yet recieved, but it's being worked on. What more can you ask for in terms of Jan or anyone else on this forum?

I have said it before and will say it again, Yes Jan is responding this alone is great. But I am only asking for a number, that someone here has, or has access to. Still hoping ACB reads this.

You're using this thread to rant, not request help anymore.

-Kegan

I am requesting a tracking number, still. The rant part is to keep it in front of people. Your post, as well as Barry shows it works. I would love to drop this subject, trust me, it's just as old for me.My tracking would shut me up. I am still calling, 1-866-339-4296, not just a rant with no other effort.