What's wrong with Magic Bullet and DVX Book offer?

Each territory can set their own rebates if they so choose. DVX buyers in New Zealand get a free copy of The HVX Book. HVX buyers in Australia were also getting free 8GB P2 cards until March 31st. Early HVX buyers in Europe got free Kata bags (I think).

Ask the Panasonic representatives in your country about any special offers that pertain to your territory. As Jan said, the deal under discussion here is exclusively for US customers. Other territories may have their own offers.
 
cheers,

the australian panasonic website doesn't even list the dvx (though it does list the hvx)

i'll try to give em a ring and see what's up

thankyou
 
Jan_Crittenden said:
Well since I post here all the time you can talk to me. I beileve ACB ran out of Books and Software about the time I left for NAB which was March 26th. Sorry. I am back in the saddle now and can get the books and software expedited over there. Sorry for the inconvenience but it should be resolved soon.

However, if you have received your check, you should have received your book long ago. So PM me and I will check it out. Please include your name, address, and serial number of your camera.


Best,

Jan
Click to expand...
Thank you Jan, I just sent out my info via PM to you, to check out please what about the software and the book offered by Panasonic.

Mars305
 
I haven't received my check yet, so I will be happy when I get that. I think I sent my stuff out march 13-ish. How long did it take everyone to get their checks?
 
OK we are still looking for the book, DVD and software! Jan has done her part, John is on top of things, but ACB has dropped the ball once more. If this is the best they can do, Panasonic might want to rethink using them for anything in the future. Sill trying to contact them, still waiting. I know they have everything at this point. Everyone is busy, I understand, but over three days since I sent an Email. Yet no reply! How long does it take to reply?
 
Actually ACB just got the books this past Wednesday and they are working as hard as they can to get the books out. So no ACB has not dropped the ball, at this point it looks like the UPS guys couldn't find Tennessee fast enough.

Best,

Jan
 
Sorry, the last time we spoke, I thought they got them Monday . Thank you for clarifying that. There isn't anyone form UPS on here, is there? You lost the fist shipment, now your using pony express? But would be nice if ACB could improve communications. Just one persons opinion!

Still very impressed with Jan, and the very fast response. Sorry to be such a pain. You deserve a raise.
 
ACB is the new company that displays a great deal of unproffessionalism. I also got my $500 rebate from Panasonic but no software, book or DVD. As far as the software I have John helping me on that end to get it and he gave me a quick response. I sent a private message to Jan yesterday and will wait for a reply.
Today I called ACB and at first a representative asked for my last name and said hold on. On the other line they played music that seemed like a broken record playing over and over and after waiting about twenty minutes I decided to call back. When I made the second call I received an answering machine. So I called again and met a new representative who seem confused because she said "I believe the orders are backed up" and then she said "It should go out today and I'll see if I can email Veronica." Then I had to prompt her by telling her that she might wish to get my name, serial # and email to respond back to me. It seems Panasonic hired ACB to do a job but hasn't supervised them. ACB seems to be people who are sitting around trying to avoid consumers and confused about who's on first. There's simply no consistentcy. So who can you trust? It's sad that we've got to go through this waste of time to hold others accountable but I guess I can learn to be more patient and persistent by making calls, sending emails or letters until things are taken care of.
Dr. Eugenia Curet (mother of Jerome)
 
Thank You DR. Curet. It's nice to know that unfortunately I am not the only person that holds this opinion. I could go off about ACB, but this is pointless. I have waisted enough time and effort on this subject. I do believe the John and Jan with respond much better. And I'm shore there are more very good reasons that ABC can not return a phone call, or respond to Emails. UPS, has never had any issues with my packages. So this is a first, second and third. All I can say is..., I can't believe you got a real person on the phone at ACB? Well good luck and please let us know if you get this resolved. Then tell us your secret.:dankk2:
 
I sent my rebate in on March 14th and have not recieved anything. I am starting to worry. I attached everything the rebate sheet said to. Was their a website where you need to register your camera in order to recieve the rebate, if so could anyone show a link. thnx!
 
I regret to tell you guys, but at my point of view this people from ACB and Panny are not telling the true. I've contacted Red Giant and asked about the Magic Bullet software and they said they got plenty on stock. Same thing with the DVX Book (from Barry Green) I was told they have enough books and software available in their stock.
However, according to Veronica Burks from ACB, Jan from Panasonic among others contacted they argued that the stuffs are in backorder. (¿) (?)
Then I wonder, to whom to believe? I don't know... finally I'd consider to buy the DVX-Book at my own expense and forget about the Panasonic commitment never fulfilled.
 
http://www.dvxuser.com/V6/showthread.php?p=943047&posted=1#post943047


Thank You to the 1 (one) happy rebate person that replied.

To every one else stuck in my experience of bad rebates, thanks for backing me on this issue. I'm not looking for anything free. It was real money spent for these cameras. Nobody gave them to me. As part of the deal was books, DVD, cards and software. If you didn't get a battery or charger, you would be PO, because this was supposed to come with it. There's no difference. You say they comes with it, that's part of the price.

Not saying if you buy today and next month there is a better deal you should get that. Yes we all need to make money, yes we all want good deals. Part of the decision to buy anything is what comes with it. Y not put this in the box or give it to the authorized dealers? Why do I have to waite for 384 other people? What does someone who throws there check in the trash have to do with me? I didn't gree to a partnership with these people.

Bottom line, I agreed to pay Panasonic so much money for a camera that came with books, software, DVD and/or cards. This was the deal ( contract ) and I fulfilled my end of the deal. Almost 20 weeks later, is more than enough time for them to fulfill there part.

http://www.dvxuser.com/V6/showthread.php?t=96496&page=4
 
mars305 said:
I regret to tell you guys, but at my point of view this people from ACB and Panny are not telling the true. I've contacted Red Giant and asked about the Magic Bullet software and they said they got plenty on stock. Same thing with the DVX Book (from Barry Green) I was told they have enough books and software available in their stock.
However, according to Veronica Burks from ACB, Jan from Panasonic among others contacted they argued that the stuffs are in backorder. (¿) (?)
Then I wonder, to whom to believe? I don't know... finally I'd consider to buy the DVX-Book at my own expense and forget about the Panasonic commitment never fulfilled.
Click to expand...


Hi,

You can call me a liar, but I am not. What I have wrote here about shipping the product is true. Never once did I say that I was backordered to Any company on the outside.

I am not sure but I have to believe that Veronica said that she was back-ordered to me. I have an accounting situation and things have been difficult getting things shipped to her.

So frankly as far as I am concerned this thread is over. The books and software are starting to arrive at ACB. If anyone has a problem with their rebate arrival, please contact the rebate center.

Best regards,

Jan
 
Jan_Crittenden said:
Hi,

You can call me a liar, but I am not. What I have wrote here about shipping the product is true. Never once did I say that I was backordered to Any company on the outside.

I am not sure but I have to believe that Veronica said that she was back-ordered to me. I have an accounting situation and things have been difficult getting things shipped to her.

So frankly as far as I am concerned this thread is over. The books and software are starting to arrive at ACB. If anyone has a problem with their rebate arrival, please contact the rebate center.

Best regards,

Jan
Click to expand...

I was told by Veronica that the product was in backorder (about two months ago), later I contacted you (Jan) via PM and you told me that something was wrong with UPS carrier, and that you were trying to get some answer from them, meanwhile you promissed me to put my name and serial number on your list in order to send my material as soon as you get the items hopefully nearly the next week (this was two weeks ago), but nothing yet.
Now you rather to say that as far as you're concerned this thread is over, (?) and that the books and software are starting to arrive at ACB, and if anyone has a problem with their rebate arrival (nobody here is complaining about the rebate check I guess, the issue is the software and book), please contact the rebate center.
Jan, the rebate center (online) shows the same thing since a long time ago, they do not give you any info regarding the book and the software, just only the rebate check. So, I don't know what are you talking about.
In fact, I won't be wasting my precious time no longer with you guys at ACB and Panny. I'm 100% disappointed !:(
 
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Jan_Crittenden said:
Your book and software will be arriving shortly.

Thanks,

Jan
Click to expand...
What does shortly mean Jan?
I talked with Veronica today (5/10/07) who said "the product is in backorder and will be coming in 3 weeks" Is she repeating the script again like the recorded messages?
I'm a very objective person so I must give credit where credit is due to John because today he emailed me the serial for a downloadable version of Magic Bullet Software and also HD Instant for my troubles.
It's one thing to make a mistake but another to learn from it and make things right, so thank John.
How will you make things right quickly for the people who are waiting for real answers not "shortly."
Jerome
 
Jerome said:
What does shortly mean Jan?
I talked with Veronica today (5/10/07) who said "the product is in backorder and will be coming in 3 weeks" Is she repeating the script again like the recorded messages?
Click to expand...

Hi,

I was just talking to Veronica, and she looked up your book and shipping information. In fact it was shipped. So I then asked whether she talked with you today and she said she had not, perhaps you talked with someone else. Anyhow I will post the tracking number in a PM.

Jan
 
Damn, guys. Give Jan a break. Rebates always take awhile to process and ship. It's the nature of the beast.
 
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