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Maybe the guy got pissed off because he's getting a lot of enquiries and questions but not any orders? I'm running an online outlet and trust me, most people who ask a lot of questions never order anything from you. They take all your time and energy. So I can understand where he comes from. Of course it's not an excuse for getting rude, if he can't cope with it he should put his phone on voice mail mode and take questions by web only and create a FAQTRPMO (frequently asked questions that really piss me off) lol
Nats Full Phone Ringing
INT C/U of Handset
W/S Douche answering phone
Douche: "Uh, yeah...Hello?" I get those questions alot...um it's on the website...and im getting lots of calls about buying these, its really annoying"
NAT SOUND Phone slamming
C/U fingers punching new numbers
C/U mouth on phone
Customer:
"Hello Photo Village?, I'd like to pre order the Voightlander 25mm 0.95...oh?,your quite welcome"
Click!