Odyssey7Q April 2014 Firmware Update

Prendi said:
OK, I called CD because I couldn't find any accurate info regarding the App. When I bought the 7Q, the App was advertised on the website "download the app now" or something and when you clicked it, it said something like "coming soon". It was pointed out last week that that link has since disappeared and all mention of it has been removed from the CD website. So I decided to call up and find out what's going on to (be honest, I've had enough of trying to get answers on this forum), as this was one of the big selling points for me.

Regarding the App, Amber didn't really seem to know what's going on with it. It's basically been put on the back burner and forgotten about. Apparently there's a new guy started and he's going to be in charge of building the app. This doesn't instill confidence to say the least.

While I was on the phone to her, I thought, I may as well ask about the next firmware update. The words that I heard were "the next firmware update will be ready to go in the next 48 hours" and I said, "so we'll be getting a firmware update in the next 48 hours" and she said "yes". Mitch has since informed me that I misheard Amber and that she actually said "a few days". Of course, Mitch is right and I in no way would argue with that.
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48 "business hours" ;)
 
Tick tock goes the clock.
Three months gone since last Firmware release.
Company policy to distribute Firmware Updates on a Monday or a Tuesday.
No delivery today, news update (instead of delivery?) rest of the week. Reliable?

Tick tock.
Seems to add another week on the clock?
Horrendous things happened?
Will we have a July Firmware update? Or will it be August?
What kind of news?

Make me smile? :)
Make me go horray? :love4:
Like yesterday?****

Make me sad again? :Drogar-Kriz(DBG):


questions questions questions.
Waiting for 4K compressed recording and high frame rates.
 
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Darn, i really thought it would be today! Based on just me taking a wild guess!

Does CD have an email update system? Like when the update goes live, people on a list receive an email? I need to stop coming here each day with my hopes up. Just forget about it, work, and be pleasantly surprised one day when the update pops up.
 
ChadN said:
Darn, i really thought it would be today! Based on just me taking a wild guess!

Does CD have an email update system? Like when the update goes live, people on a list receive an email? I need to stop coming here each day with my hopes up. Just forget about it, work, and be pleasantly surprised one day when the update pops up.
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Sure, go to our website and subscribe to our blog on an RSS feed. Whenever we have major news we make sure to post it there.

Guys, I told you I would have more info for you this week. And I mean it, I will.
 
Mitch Gross said:
I'm glad to see people have a sense of humr about things.

We never said there was going to be a firmware release today. I did say that I would have more news this week. But there's a lot of week left.
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We know there is a lot of week left... So why the secret surprise bs... Just tell us the news. If you can't have confidence to say that the fw will be out this week, next week, etc don't dangle some big news around here to attempt to keep everyone "happy". I know you don't want to let people down, but keeping us up to date would be great, not playing the "well I said this week, but it's a leap year and in the another part of the world where they track weeks by a stick and mud drawing I still actually have 4 months"

the sad part is I'm waiting for compressed 4k, which seems to not be coming for a bit
 
dapoopta said:
We know there is a lot of week left... So why the secret surprise bs... Just tell us the news. If you can't have confidence to say that the fw will be out this week, next week, etc don't dangle some big news around here to attempt to keep everyone "happy". I know you don't want to let people down, but keeping us up to date would be great, not playing the "well I said this week, but it's a leap year and in the another part of the world where they track weeks by a stick and mud drawing I still actually have 4 months"

the sad part is I'm waiting for compressed 4k, which seems to not be coming for a bit
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Will have to agree.. And CD please be unified regarding the release date so that one don't get different answers when calling, an honest misstake from Amber I imagine but still..

And yeah the update that was supposed to come soon did not.
I like this approach of communicating with the convergent design regarding the product but this whole thread has become a little embarrassing and frustrating to follow..

cheers
 
It's not the communication, that matters.
It is the distribution of Firmware updates in a reliable and timely manner, as long as there are open features. Download available, that is what counts.
 
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I guarantee you Convergent Design DOES in fact want to keep their customers as happy as possible, and DOES in fact want to make as much money as possible. It's in their best interest to put out great firmware updates and do it as quickly as they can. They are working. No amount of complaints on their timeliness is going to make things any better.

You're like a bunch of little, whiney kids asking their mom for candy every second you're at the grocery store with her.
 
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I can understand frustrations... people buy a product based on certain promises and expectations. And many of these were investments that we can't go back on (we could sell them used at a loss). But I know the reality is that even though I don't have some promised features (4K compressed), the Odyssey is still giving me absolutely incredible footage that I can't believe is coming out of the FS700. And it's doing it at a fraction of the cost of Sony's recorder. AND it's a monitor. AND it has 10-bit ProRes 1080p. Oh, and it isn't exclusively for Sony cameras! They Odyssey has certainly transformed my camera.
 
I decided to buy a product, where certain features like compressed 4 K recording had been announced. These are part of the deal, no extra candy (4K Sony RAW is candy, compressed recording not). From a legal perspective and from a perspective, that business relationships should rely on trust.

If I buy an American product, from a known and respected company, I trust that it delivers. Is that childish?

I still do trust Convergent Design, that they will deliver the promoted functions in the future. But I lost my trust in their timelines. My private guess is: they need Q4.2014 or Q1.2015 now. Hopefully.

And, as I have experience in software development on my own, I am really worried about their ability to manage development processes and quality assurance. Sometimes, you brick the code by purpose or by mistake. Debugging tools and test cases should help to track the unwanted. You should be able to bring it back to stable releases within a reasonable amount of time. Otherwise there is deep, deep trouble.

Is it unpolite to ask, why C.D. constantly misses their own deadlines? Shipping schedule of Odyssee7Q, the battery plate, the Odyssee7 release, the sunshine hood, the Firmware. There is always a unique story like SDI connectors out of stock before Winter Olympics, Colorado Springs Events, Office moves, People visiting trade fairs not able to document releases, molds do not fold, monthly Firmware updates from now on.

I visit different businesses and some times I see companies, that could improve their products, their service, their market approach or the style of management. Sorry to write, but Convergent Design has to learn some lessons. The product design and concept is terrific. But there are other matters, they can not continue that way.
 
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austinmartifilms said:
You guys made the decision to buy a product with the features it had at the time, but yet you feel the need to hound CD continuously.

You're like a bunch of little, whiney kids asking their mom for candy every second you're at the grocery store with her.
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Yeah? Well, that's because some of us are working in world where deadlines are met at any cost. Try pulling these endless delays and missed deadlines in my world of TV production and post production here in Los Angeles. You would be out of a job in a second. In my industry, we take deadlines and promises very, very seriously and never miss them, even if we have to work 100 hours a week to make it. Obviously, because if a spot is to air on July 20th, the job has to be done on a few days before, no if, ands or buts.

So yeah, before you call others whiney children, think about what industry and world you work in, maybe it's a bit more slack and forgiving, but I can tell you the production world I exist in, this kind of delay is un-execusable.

And in reality, I'm not even holding CD to the standards that we are held to. I was fine with a few delays up front, but the problem has not corrected itself and does not seem like it will.
 
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And lets not forget - it's not just new features we're waiting for but fairly big bug fixes - features I can wait on, bug fixes are much more important. Having said that, Mitch has been great at explaining that they made a mistake and should have got the fixes out rather than wraping it up with features that were then delayed. I just hope that next time, bug fixes take priority.
 
Jay Birch said:
Not really an apt analogy, unless said mom had promised them candy in exchange for $3000
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austinmartifilms said:
You guys made the decision to buy a product with the features it had at the time, but yet you feel the need to hound CD continuously.

You're like a bunch of little, whiney kids asking their mom for candy every second you're at the grocery store with her.

Please keep your bad daddy **** to yourself. I put out over $5000 for OD7, codec, and media. Don't need your tough guy routine
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austinmartifilms said:
You guys made the decision to buy a product with the features it had at the time, but yet you feel the need to hound CD continuously.
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The downfall to your moronic post is the premise that we bought the 7Q for the features already installed. Of course we didn't and of course you know that. We bought it for the already installed features plus the future features that we're promised to be delivered in a timely fashion. By no stretch of the imagination has that happened. Just out of interest, do you own a 7Q and is it you primary source of income?

To me it's simple. The only answer to the question (how do you keep missing your own deadlines?) is A) we are incompetent or B) we are liars
 
Finally had to unsubscribe from this thread. I see an email...hopes go up...read the email...hopes go down. Somebody PM me when the update comes out. I get every one's frustration and I hope it's resolved to everyone's satisfaction soon, I just can't read this sh*t anymore.
 
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