Jan_Crittenden
Veteran
Jan, I understand the issue but Sony with the EX1 and all of the Canon HDV cams (h1, a1, g1) are capable of 50/60hz switchable (canon facotry upgrades).
Furthermore, B&H a Panasonic dealer is selling 60hz PAL dvx, hvx and other camcorders right under the nose of Panasonic America for years.
The hpx 170 is a PERFECT companion to the hpx 500 as a smaller B cam, crash cam, underwater cam and it is a mighty shame if those two cant be perfectly coupled up due to 50/60hz switchable option.
Let me try again. Support for warranty service is expensive. Each country has to support their own warranty service centers, personell, equipment building space, etc. Each is a cost center. If every European customer decided to purchase their camera in the US because the taxes and duties and exchange rate for Euro not only paid for the camera but the holiday to go and get it, well there wouldn't be any money in the coffers in Europe to pay for warranty service area. It is especially prevalent in the smaller cameras. The PAL cameras that B & H sells are more expensive than the NTSC ones. This is not an easy issue to deal with and yes, it is a problem for those other guys as well. It is because we have been watching what is happening to them that we are carefully studying the possible solutions.
I know why we want it, trust me, I really do understand this, it is just how do we do this so that we do not have the world buying their cameras from the US. A little different from gray, but I do know how it feels to tell a customer that his warranty is in Japan and not in the US. It is not a pleasant conversation.
Thanks,
Jan