Duel-Systems Adapter has been officially released

Cynic821 said:
but just seems getting a bit to worked up over a 120 dollar adapter. Try even getting someone to pick up the phone at most companies.

We dont even offer phone support where i work, because it is really expensive to do so. Especially with customers who just plain dont get that in the end its about running a profitable business. Spending countless hours on tech support calls cost ALOT of money. Some customers have gotten through to me personally and if i dont have a solution for them, how do i get them off the phone happily. I can do it 90% of the time, but it takes my time, and time is money.

What im saying is, they have a 30 day money back garuntee on the product, so they arent trying to ship a product that doesnt work, if they did they wouldnt offer that. its about making money in the end, and they wont make money if people return it because it doesnt work. give them some time.
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All due respect I have to disagree. Makes no difference whether its a $12, $120 or $1200 product. And its not an isolated incident. Read the boards, I'd say the majority are having problems, Mac and XP users, multiply this "only $120" adapter by 10,000 orders and it adds up. A product touted and offered from a company should do exactly what it is designed to do with minimal hurdles, if any. This isn't beta period anymore, those days are over, this is now a public offering and my time is valuable as well. When they do figure this out I will be in line for at least 10 of these.
 
Indywannabe said:
I can't wait for Panasonic to have a downloadable P2/MXF viewer for the Mac...like the one they download for the PC.
:huh:
Or is there one and I'm just ditzy?
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You can load it on to the PC side of your MACBook Pro using BootCamp and Windows. Other than that I direct you to the P2Log Pro, which while it costs mere, it does a lot more for the Mac environment.

Best,

jan
 
Got mine this morning, yay.

As everyone stated, the driver ver1.0.3 will not install on Mac OS X 10.4.8.
However I used Pacifist and manually installed "IOPCCardFamily.kext". In case something goes wrong, I backed up the system original "IOPCCardFamily.kext" in a safe place. I also installed P2 driver from Panasonic, and updated the P2 firmware too.

The adapter works perfectly so far, FCP recognizes an P2 card and ingests as expected. A full 4GB card takes 4'20" to be ingested by FCP and 2'20" when copied by Finder. The insertion and removal of the P2 cards do not require an OS restart, but once you removed the duel adapter itself, you have to restart OS X before re-insertion of the adapter.

FYI, I also tried the duel on Win XP on Bootcamp and it worked fine too.
 
there ya go! guess i didnt try hard enough in Pacificst, since i dont have to.

little craftiness and knowledge of the Mac OS will get it in
 
Pacifist is a handy tool indeed.

I'd guess since kernel extension "IOPCCardFamily.kext" did already exist in my system before installing anything, what the duel guys did was to modify the system extension to accept their adapters, hence 10.4.9 compatibility issue.
By manually installing DUELed "IOPCCardFamily.kext", it's possible to have some issue with other Express cards.

BTW, I just did an another quick test.
I timed the old camera attaching method (1394 DEVICE) when copying the contents of the P2 card.
Here's the result;


Via HVX200
* FCP ingestion - 6'20"
* Finder copy - 4'17"

Via Duel Adapter
* FCP ingestion - 4'20"
* Finder copy - 2'20"


Specs;
Mac OS X 10.4.9
MacBook Pro 2.16GHz Core 2 Duo
FCP 5.1.4
4GB P2 card (Full), Firmware ver.0101
 
A couple of questions:

1. A IOPCCardFamily.kext file does not exist on my 10.4.9 install. Exactly where is it located?

2. Where do you install the IOPCCardFamily.kext file and how?

3. How can you update p2 firmware on a Mac?
 
Pacifist is a shareware (though you can use it for free) tool to extract files from .pkg installers.

When you open the Duel driver with it, you see the contents of the package, where to be installed, etc. Just select the individual contents, in this case "System" in the pic below, and click "Install", then the Pacifist will do the rest for you.

If you examine the path as Pacifist states, System > Library > Extensions, you see the file called "IOPCCardFamily.kext" already exists there. So before installing the Duel driver, you'd better backup this file in case something went wrong.

1177905754.jpg




For the updating firmware of the P2 cards, I used Win XP on BootCamp. I don't think Mac firmware updater is available from Panasonic.

Hope this helps.

Cheers
 
seems rather odd for a product geared towards helping the macbook pro user that doesn't have a PC Card Slot... it would be shipped with no support for their lastest OS (which has been out for a long time now.)

that's kinda absurd to be honest.
 
kyle_doris said:
seems rather odd for a product geared towards helping the macbook pro user that doesn't have a PC Card Slot... it would be shipped with no support for their lastest OS (which has been out for a long time now.)

that's kinda absurd to be honest.
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I kinda second that. I've had 10.4.9 for a while now, I can't even remember when I updated it, seems like it was a long time ago.
 
I'm pissed.

I'm pissed.

Duel rushed to deliver this thing just for p2 users begging for it. I guess we got what we asked for. An undercooked piece of crap. I don't want to have to rig some weird software unplug and replug, restart ctrlaltdel.@#$@#$^. Does anyone else feel my pain with this junk. Hopefully they will update their software soon, if anyone hears from them hit me up.
 
just got it today. I m not excited at all anymore for this thing after all the problems people are having with it. will try to get working and will post later. un freakin believable that duel systems put this thing out without drivers for the version of the current os. I mean, are they stupid?
 
I've tried everything including calling support. My HP DV9060 with XP Media Edition will not allow me to install the P2 drivers for the cardbus.

Send it back or wait and hope? Love my HVX and the HVX book and files. Thanks Barry!
 
saru, masterstroke solution there with Pacifist.
First go, one reboot, P2 card reads first time. MacBook Pro C2D. 10.4.9
FCP loves it.
As does P2 Log.
P2 Genie can erase the card, ready to roll for the next card.

I just packed things up for a 'doctors visit' to an HVX shoot, left the P2 Stores, and taken my Dual instead. Armed to the teeth.

thankyou dual systems, and saru.
 
Guess I'm just lucky. Got mine today and it is working fine on my Dell 1705 (XP).

Loaded the Duel CD driver then plugged in the Adaptor. The "D" showed up in the system tray and showed it empty.
Plugged in a 8GB P2 with one clip on it (~300Mb), XP asked to load a driver.
I did the manual browse to the C:progrm Files/Panasonic P2/Card/Driver/WinXP where the "inf" files are, and clicked OK.
The Drivers loaded, rebooted, now when I plug in a P2 card, it mounts as a new drive and I can see the CONTENTS folder and the lastclip file.
Dragged them off to an external HDD.
Also was able to look at the P2 directly with P2 Viewer.

Also dumped the folder over to the Mac and imported to FCP.

So hopes this helps somebody.
 
well, i am running 10.4.8 on a macbook pro, installed the drivers just fine. The device shows up as connected to the mac, but I cant access any P2 data. Went through the trouble shooting steps and still nothing. It doesnt show up as an external drive, and I cant import P2 files from FCP. I freaking knew this was gonna take all day to figure out. I guess I'll call customer service. Is there anyone from duel systems here?
 
jake stutheit, have you downloaded the latest Panasonic drivers too for OSX? Specifically mentions Duel-Systems in the tecky blah.
 
Geeze...this sounds like a potential headache! Mine should be here tomorrow and sounds like I'm looking at worst case scenario with my MBP and 10.4.9 :( What is the deal with having to reboot i have heard some mention, I thought this solution would be plug and play DARN!! THey may be getting this one back if they don't have a patch available sooon.
 
Agreed that the whole driver issue is rather annoying.

Anyway, as electricpig mentions, check these for those who have troubles on Mac.

1. Is Duel driver installed? (hacked or not hacked)
2. Is Panasonic P2 driver for Mac installed?
3. (NOT NEEDED?) Is your P2 firmware updated?

Unfortunately, you need a Win PC for updating P2 firmware, bummer!


And for the reboot thing, although Panasonic mentions that once you remove the P2 card, you need to reboot before reinserting, this is NOT a case in my system. I can remove & reinsert as many times as I want with no rebooting. However, once you remove the Duel adapter itself from your Mac, you have to reboot the OS !

Hey Duel guys, update the driver, please !
 
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