Are Canon for Real?

[Policar]

As a sales rep or when working in customer service, you can't say anything that could be misconstrued or make guesses based on information you don't have. And you don't have permission to discuss anything beyond the company line.

It's understandable asking executives or emailing a company about something like raw video (though less so about an unsupported hack), but asking a sales rep about an unsupported hack is like asking someone at the Apple store how to jailbreak your iPhone. While this rep may have handled it rudely, he was in the right changing the subject as quickly as possible.

 

[Phil1076]

FYI, whatever it is, it does void the warranty. As Canon's techs can tell if it's been run on the camera.

Stop spreading BS. You quite clearly have no comprehension whatsoever of this topic.

As for your original question: of course the sales people are trained to not talk about ML. It's the single most important piece of software to hit the digital film market and it interferes with the sales of their video cameras.

-ML doesn't overclock anything. It pulls raw data from the sensor. In many ways, this is actually less CPU intensive since the camera does not have to transcode the raw footage to H.264 in camera.
-ML is not a hack or a firmware update. It runs alongside the original fi......blah blah it's all been said before a thousand times.


There's a reason why I don't advise people on the best way to perform a heart transplant -- it's because I don't know anything about heart surgery.

 

[yoclay]

Stop spreading BS. You quite clearly have no comprehension whatsoever of this topic.

As for your original question: of course the sales people are trained to not talk about ML. It's the single most important piece of software to hit the digital film market and it interferes with the sales of their video cameras.

-ML doesn't overclock anything. It pulls raw data from the sensor. In many ways, this is actually less CPU intensive since the camera does not have to transcode the raw footage to H.264 in camera.
-ML is not a hack or a firmware update. It runs alongside the original fi......blah blah it's all been said before a thousand times.


There's a reason why I don't advise people on the best way to perform a heart transplant -- it's because I don't know anything about heart surgery.

+1

The only thing I might add is that I think Canon is less bothered by it than they make out.
Basically, they threatened legal action if anyone touched their 1D series.
However, the fact that they have let ML go on without any such efforts for their other cameras seems a little bit like a wink of the eye.
They don't condone it, but they know clearly that it contributes to sales.
If only because it adds longetivity and chutzpah (love that word) to the mythical image of their cameras as possible "professional" tools.
Which is perfect because something like the 5D Mark III is actually for the semi-professional market.
Anything which gives the enduser the dream that he can make films like Hollywood is gravy for them.