Are Canon for Real?

BobbyMurcerFan

BobbyMurcerFan

Well-known member
Got the opportunity to speak with someone from Canon today and mentioned RAW out of the 5D. First he looked at me like he didn't know what I was talking about. He then said, "It voids your warranty, I have nothing else to say." His voice could not have more resembled that of douche bag had he been spitting water out of his mouth. This is the third occasion that a Canon rep was obnoxious when talking about ML. Note to Canon, "Talk nicely to your potential customers!"
 
And talk nicely about the only thing that is actually winning you any interest from people looking to buy a new DSLR for video.

Well, to be fair, it's ML, and the nice AF of the 70D. But tell me again, how much did it cost you to develop that sensor? And ML?
 
Go into your local best buy, go to the computer section... Ask them about installing a piece of hacked software onto the machine, or maybe over clocking the CPU. See how they respond.

That's essentially what you are doing. To expect any other response is ridiculous.
 
The difference is that Apple doesn't make Hackintoshes. ML, on the other hand, is helping Canon sell more cameras.
 
Regardless, it still voids the warranty.

To ask the manufacturer to act like it is a supported product is rather dim.
 
It obviously voids the warranty. But still, they should act nicer.
I would like to hear "we don't support this but it is a nice option that you have if you want to explore it" instead of "damn them ML hackers, making our cameras better and better".
 
ML might make the 5D and the likes better but it does not make Canon direct money in their eyes. And it might steer people away from the C100 & C300 which hurts them in their eyes.

Canon "crippled" the 5D video on purpose. Is it strange to think they would change their thinking on this topic? Manufacturers price their cameras based upon image quality. RAW video from the 5DMKIII would be priced way more than $3,000 if it were a new item from Canon. So they are offended that they are not allowed to benefit financially from the image improvement. I see their point.
 
If a Canon member of staff even hinted at installing ML, they could get their ass handed to them if that customer came back in with a bricked camera.... or started kicking up a stink because their 300x CF card couldn't handle it.
 
mcgeedigital said:
Regardless, it still voids the warranty.

To ask the manufacturer to act like it is a supported product is rather dim.
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I just don't expect them to react like asses. Or God forbid, maybe explain why a C100 or some other offering is a better choice. All three times I asked Canon about 5D RAW I was perfectly polite.
 
It goes both ways. OP is just sayin they should have a better business face, which is true in all business. my motto is, keep emotion out of all business discussions. keep it calm, cool, and professional. The canon rep did not act professional, yes he was being asked about a hack, and he could have given a stern, but PROFESSIONAL response. Users found a way to get more out of a product they make, and how on earth can they expect to be mad about that? once you buy something, it's your property and you can do what you want with it. frankly, the response of the rep was perfectly proper, that it voids the warranty and that's all they have to say on the matter, but giving it a douchy tone just isn't necessary. I don't see how they can be expected to take offense to someone getting more out of a product that is now the user's personal property.

and regarding the example of overlocking/hacking computers.... They support that!!!

many computers even have user friendly GUI to overclock with 1 click. they've embraced hacking, hence i don't think it's an example that supports the argument that companies have to be/are always going to be dicks when someone finds an improvement in their products
 
Jay Birch said:
Go into your local best buy, go to the computer section... Ask them about installing a piece of hacked software onto the machine, or maybe over clocking the CPU. See how they respond.

That's essentially what you are doing. To expect any other response is ridiculous.
Click to expand...

I have asked in Fry's which CPU and MBs handle overclocking best and they were helpful. Overclocking is a common technical thing with PCs and some MB support it. I have also walked into best buy and was looking for something in the camera section when I got into a conversation with a sales associate and got to show off the araknoid game I can now play in a canon dslr. hehe.. just for kicks. :) They were nice. I even suggested they should try to use the sales pitch of "buy a canon dslr, and while waiting for a client you can play games with it!"

I've suggested some improvement to the game though,

1. it should keep record of scores. so you can brag about it.
2. should indicate the Level you are in.
3. better graphics for the targets your hitting.
 
Actually, I have already seen an interview with a Canon rep (I believe it was Chuck Westfall) who was asked point blank about raw and he responded differently.
He said "Great, if I want to go home and do that, that's fine, but as a camera company we have to make sure that there is enough stability that time and time again you can depend on the output and this camera was simply not made to do that."
I respect this and I don't think hostility from a rep, who is let's face it, nothing more than a salesman, is all that unusual. Don't take it for more than it is.
 
Jay Birch said:
and hacked software... a little different, i imagine?
Click to expand...

Technically, Magic Lantern is not a hack, since they never altered Canon's code. Its more like add-on firmware that runs after the canon firmware is already running. Kinda like the first windows, it was "piggy back-ing" on top of DOS.
 
BobbyMurcerFan said:
FYI, whatever it is, it does void the warranty. As Canon's techs can tell if it's been run on the camera.
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I'm pretty sure it does not void the warranty. Whether you should use it or not is debatable, but it doesn't change the camera in a material way that would impact your warranty. ML warning you that it might brick your camera and you use it at your own risk is just them covering their butt.
 
To expand on the computer example... I remember back when it was considered a lot more risky and taboo by the manufacturers. It maintained it's popularity, and eventually they just went with it, actively offering features to enable it and including them in the BIOS menus. Some even slightly overclocked their graphics cards with better cooling and sold them as "turbo" versions or whatever.

It was all still out of warranty stuff, and there were warnings within the BIOS, but they did eventually come to terms with it being a common desire amongst users.
 
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