HPX170 Lens Wobble Improved
- Thread starter Dino
- Start date
agreed.
I can't return my camera at this point either, I already have a nice little knick on the camera body :thumbup:
So I am really hoping that Panasonic can take care of all this.
Dino
Veteran
That's great Jan, could you send me one of those three please? I'll send you mine
as soon as it arrives!
rsbush
Well-known member
These are the same results that I've had (except for the loud hollow click) testing over and over.
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Jay Rodriguez
Coffee Member
lol :thumbup:
Luis Caffesse
Admin
Sorry for any misunderstanding there - I was not by any means trying to say that 'all' cameras had the problem,
I only said that "many" have the problem. I suppose I could have said "some" instead.
DC
Cinematographiliac
:huh:
You're going to return your $5200, 1st Gen/1st Batch HPX170 camera because of a minimal one-way shipping charge not being covered by Panasonic? :huh: Wouldn't you have to pay to ship it back to your dealer anyway? Seems like a bit of an overreaction.
Guys, this is an awesome camera with a small problem that can and will be fixed by the manufacturer very soon, not to mention that Spec-Comm is offering a fix right now. It's not like the shock mount flaw is such an intregral part of the design that it can only be "fixed" by introducing a completely new camera model.
Yeah, it sucks that many of you are having this problem but you gotta play the hand that was dealt to you when you entered the game. Like anything in this unpredictable world: poop happens - it smells. But, IMHO, at least this particular "poop" will be cleaned up in a relatively fast and fair manner.
Although I don't necessarily disagree with you, one thing I am concerned with is how "relatively fast" this issue will be resolved.
I think we were initially told October 10th. Not certain on that.
I don't know if this is firmware, hardware, or what?
I'm not even certain if there exists an easily determinable test for it that factors out user error.
Apple supplies shipping both ways and a return box for warranty issues.
I like that policy, and that is a policy, not a warranty specification. In other words, nothing is spelled out in the warranty on this service. Apple just provides it.
It would be great if Panasonic did the same due to the fact that cam was just released.
We'll see.
I think we were initially told October 10th. Not certain on that.
I don't know if this is firmware, hardware, or what?
I'm not even certain if there exists an easily determinable test for it that factors out user error.
Apple supplies shipping both ways and a return box for warranty issues.
I like that policy, and that is a policy, not a warranty specification. In other words, nothing is spelled out in the warranty on this service. Apple just provides it.
It would be great if Panasonic did the same due to the fact that cam was just released.
We'll see.
DC
Cinematographiliac
Apple's products are generally purchased at a premium price so I'm not surprised that they do that. Panasonic tends to offer great "bang-for-the-buck" prices (comparitively).
But yes, I agree with you, it would be nice if Panasonic did the same.
And I'm hoping that Panasonic moves as quickly as possible on a fix for the camera. But at the same time, I would rather they take the time to properly decide on what the best fix will be.
But yes, I agree with you, it would be nice if Panasonic did the same.
And I'm hoping that Panasonic moves as quickly as possible on a fix for the camera. But at the same time, I would rather they take the time to properly decide on what the best fix will be.
ProfD
Well-known member
Still no official word from Panasonic?
(Can slice the tension with a knife at this point.)
If only someone could capture this on film...hmm.
We were going to purchase two HPX170's, but this really caused us to put that decision on hold. We are starting to have student interns so this certainly makes us a little nervous. I just want to limit camera downtime now and in the future.
I was so looking forward to getting these too.
The HVX200a's are heavier and require 82mm - 72mm step down rings.(which isn't that big of a deal) All in all, the HPX170's with their HD/SD - SDI output and additional onboard image analysis options, and wider lense angle seemed to be the better choice.
Geez..as an educator, this certainly makes me think twice.
I guess we got spoiled with the outstanding reliability and durability of our DVX100's over the years. 3 years now and not a single problem with either camera - and these things have been well used.
Obviously Panasonic takes pride in their products and would certainly not wish to create doubt or taint their reputations in the marketplace with their obviously loyal customers.
Given the nature of this issue, it seems to me they should follow the Apple and Epson Corp. service policies, and pay for shipping both ways for any and all affected cameras. The buyers should have gotten what they paid for initially...that's really the bottom line. Who's fault this is can and should be worked out at their next R&D meeting or whatever. But, it should not come out of the wallets of hard working and Panasonic loyal filmmakers.
I can tell you that we would've been majorly ticked if we had gotten two defective cameras and were told we had to pay to send them back to get them working properly.
*fingers crossed that Panasonic does the right thing here.*
Thanks,
Prof. Dunn
La.
(Can slice the tension with a knife at this point.)
If only someone could capture this on film...hmm.
We were going to purchase two HPX170's, but this really caused us to put that decision on hold. We are starting to have student interns so this certainly makes us a little nervous. I just want to limit camera downtime now and in the future.
I was so looking forward to getting these too.
The HVX200a's are heavier and require 82mm - 72mm step down rings.(which isn't that big of a deal) All in all, the HPX170's with their HD/SD - SDI output and additional onboard image analysis options, and wider lense angle seemed to be the better choice.
Geez..as an educator, this certainly makes me think twice.
I guess we got spoiled with the outstanding reliability and durability of our DVX100's over the years. 3 years now and not a single problem with either camera - and these things have been well used.
Obviously Panasonic takes pride in their products and would certainly not wish to create doubt or taint their reputations in the marketplace with their obviously loyal customers.
Given the nature of this issue, it seems to me they should follow the Apple and Epson Corp. service policies, and pay for shipping both ways for any and all affected cameras. The buyers should have gotten what they paid for initially...that's really the bottom line. Who's fault this is can and should be worked out at their next R&D meeting or whatever. But, it should not come out of the wallets of hard working and Panasonic loyal filmmakers.
I can tell you that we would've been majorly ticked if we had gotten two defective cameras and were told we had to pay to send them back to get them working properly.
*fingers crossed that Panasonic does the right thing here.*
Thanks,
Prof. Dunn
La.
puredrifting
Major Contributor
Prof:
Much ado about nothing. Call Andrew Hoffman at Spec Comm today, order your cameras and he will do the fix before they even ship to you.
Can't see how this issue even remotely affects prospective buyers at this point when Spec Comm already has a Panasonic endorsed, cost free and simple fix.
For those who already have camera in hand with the issue, it is an issue. For you, there should be no issue.
Dan
Jay Rodriguez
Coffee Member
DAMN Kholi! How many different cameras do you have homie?
there is an EVF detail button right on the inside of the LCD.
That's the detail button. How do you turn the EVF off completely when the LCD is opened?
I really swear it was an option in the display menu before.
Jay - I sold the 200A. LoL.
I have the utmost confidence in all the people at Specialized, whom I bought our cam from, a previous HVX200, and several other items, and intend to buy from again.
Wonderful service and great to deal with.
But I also am awaiting an official, definitive statement from Panasonic on this issue.
I think many of us would welcome and appreciate the earliest update on it from the company.
Page 20 of the HPX170 manual says "Images are always displayed on the viewfinder." :thumbup: