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Just noticed it is a TWO transmitter system - so does one pack come out of the left and the other the right? With only one pack, if we're totally losing one of them, perhaps the low output is actually just leakage from the one not being used? If it has two separate unbalanced outputs this is a completely different scenario?
Good observation. Geez, I looked through the manual and never noticed that. That would explain why they say the output is stereo. Then none of the cables or wiring suggested would work. Bonlev would need this - https://www.bhphotovideo.com/c/product/1237751-REG/hosa_technology_hmx_003y_1_8_stereo_mini_to.html
That reasonably explains the results Bonlev is getting. Left is going to the proper pin on the XLR, Right is going to the low side of the balanced input, sleeve is going to ground. Not good.
I'm totally confused. If you are getting the two transmitters summed together and not separated on left and right, then the cable I last suggested is probably not correct. I would contact Boya. Tell them what you are doing and ask them what cable/adapter to use.