who is resposible here

A

aalleexx

Veteran
I am having a bit of a problem here maybe someone can help me out
see I ordered some speakers from b&h that costed me 400 bucks, paid with a credit card, now I was out of town yesterday when the package was delivered, and then I call ups today to see whats going on, and it turns out the driver left the package outside, and someone jacked it, I already went to all my neighbors and nothing, what the hell? did I just take a 400 loss?
I emailed B&H but they have not responded yet, any ideas? advice?
 
Correct, but sometimes the vendor will re-ship (although for 400 beans it isn't likely). Amazon has this problem fairly often and they will often re-send abook or CD. But at that price my guess is that B and H would have required a signature and insured it. But the most expensive thing I have ever ordered from them was just over 200. I don't think it was insured and I don't remember if I signed for it.

There is a possibility that it was delivered to the wrong address. That happened to a book I ordered. AFter Amazon sent me a new one I got a slip from UPS a month later. I went to pick it up and it was the book. Not only did the driver get the address wrong, but the idiots who got it wrote "he don't live here" on it instead of say it was delivered to the wrong address.
 
damn! I am starting to feel I am out of the money and the speakers, no one signed for it as far as I am concerned
 
aalleexx said:
damn! I am starting to feel I am out of the money and the speakers, no one signed for it as far as I am concerned
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Fight for it! Pester B&H or UPS enough and somebody's gonna pay up. At the very least call your credit card company right away and get them to reverse the charge. Then the ball is in the other guy's court.
 
aalleexx said:
batutta you are right, I had not thought about a chargeback, how exactly does it work?
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You call them, tell them the situation and they charge the money back. Most credit card have some kind of consumer protection like this.
 
In Australia at least, you must sign for the product or it's possible to leave a signed note saying that it's ok for delivery guy to leave at door. That note then waivers delivery guys liability.

If you didn't sign you should be good.
 
You should be okay. It will take longer than you planned, but you should get them after making a few phone calls. One of the benefits of going with a respected and established company instead of grey market.
 
thanks Jim, hopefuly I make some kind of progress tomorrow, just a little scared
this had never happend to me before


Jim Brennan said:
You should be okay. It will take longer than you planned, but you should get them after making a few phone calls. One of the benefits of going with a respected and established company instead of grey market.
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i hate ups. the last computer i built, they just left the boxes on my porch without even knocking on the door.
 
You have to sign for the package here in the states also to make a legal transaction. B&H is the one you want to call to put pressure on UPS because its their pocket that your going to hit with a back charge. They are going to want UPS to make it good so they don't lose money. Tell B&H that unless you get your speakers timely you are going to back charge your credit card. That should do it. Good luck.
 
UPS regularly drops packages on our doorstep without signatures. Then, every once in a while, they stand there and wait until we come to the door and sign for something.

It might be different levels of service - dunno. We get a lot of the ding-dong-ditch UPS too. By the time we get to the front door, the guy is already back in his truck turning the key. That's fast!

Call UPS. You never got the package.

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This is why I'm glad when something expensive I order comes by FedEx. If I'm not home, they take it to their local office (which is 3 blocks from my house) and I can pick it up there.
 
I worked for UPS for a while (I've also worked for the Post Office) and I have to say that while many of their employees probably take great care with packages, the culture of getting as many packages through the system as quickly as possible seems to trump the concern for any individual package. I once saw a supervisor walking along a 30 foot high belt at the hub kicking packages off to break a jam to get the belt moving again. I believe (but I am not sure) that they train their drivers to drop off packages unless a signature is specifically required by the sender (which costs more). Saving 2 minutes at each stop by not waiting for somebody to answer the door adds up to a lot of time to deliver even more.

They were also very mean to my wife when I went to the hospital with a back injury. They yelled at her on the phone that I needed to get back to work. Oh yeah, they also went back on their word when they promised me I could take time off for my honeymoon. That was when I quit.

So they are as nice to their people as they are to your packages.
 
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