"We appreciate your continued correspondence. . . "

No reply to the previous emails, so now I am simply asking if I can ask a question or not :crybaby::crybaby:

To Canon


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Hi,

Is there anyone there willing to answer a couple of questions ?

If not, could I have the email address of somewhere within Canon willing to answer a few simple questions.

All the best.


XXXXX(me)


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From Canon

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Dear XXXX(me)

Thank you for contacting Canon product support. We will be happy to
assist you with any questions that you have if you will reply to this
email.

We look forward to your reply.

Sincerely,

XXXXX
Technical Support Representative


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To Canon

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Hi XXXXXX

Thanks for your prompt reply.


Q: can you confirm that the following two statements are correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.

2) When asked to clarify what this depth-of-field control is - Canon say that walking towards or away from your subject and/or changing the lens (or focal length) is the only way to control the depth-of-field on the 5DmkII.




All the best


XXXXX (me)


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from Canon


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Good Morning Mr. XXXXX (me)

While we appreciate the email inquiries, in my last response I advised
that Canon does not have any other answers regarding the EOS 5D Mark II.
I have referred with our Camera Technical Support Engineers and our
Canon Manager and the information provided before is the only response
we have. There is no one else that can provide any further information
that has not already been given.

On 2/10/09 the provided the following information;
The answer cannot be made by a simple yes or no. The fact of the matter
is that the EOS 5D MkII is not a professional camera. It is a high end
consumer digital still camera which is also capable of shooting
professional quality video but as to the question of professional
control that is up to the user. It is not up to us. As far as the camera
offering the type of very narrow depth-of-field which is usually only
found on very high end professional video cameras that can be answered
with a simple YES.

Regards,
XXXXXXX
Canon USA Customer Relations

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To Canon

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Hi XXXXXX,


In an attempt to make this conversation move forward I will reduce my question even further:


Q: can you confirm that the following statement is correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.



I would be more than happy with a simple 'yes' or 'no' at this stage.


All the best,

XXXX (me)



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from Canon


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Hello Mr. XXXXXX (me)

Unfortunately, I have no other comment or answer for you in this matter.

Regards,
XXXXXX


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To Canon


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Hi XXXXXXX

I am asking the most basic of questions? If you cannot address my enquiry, can you point me to someone who can.



All the best

XXXX (me)


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from Canon


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Mr. XXXXXX (me)

Unfortunately, there is no other information we have to share with you.
This is the Customer Relations department. There is no other point of
contact to forward you to. I was provided information from Canon's
Camera Manager and or Camera Technical Engineers. They have advised
there is nothing else they can provide to you on this subject.

I apologize if this is not satisfactory but there is nothing else.

Regards,
XXXXX


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Last edited:
To Canon

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Hi XXXXX

Am I to believe that there is no one in the Canon organisation, anywhere, who can confirm whether a statement made in your own promotional literature is correct ?

Can I ask you why you cannot answer the question ?


All the best


XXX(me)


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To Canon


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Hi XXXXXXX

As I seem to be presenting questions beyond Canon's abilities - I will further compromise my enquiry in an attempt to approach the subject from a different angle and make the process somewhat easier for you.

Q: Can you confirm that the Canon 5D mkII White Paper exists ?


Again, I am asking for nothing more than a 'yes' or 'no'.



Yours in hope.

XXXXX (me)


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Lee Wilson said:
from Canon


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Hello Mr. XXXXXX (me)

Unfortunately, I have no other comment or answer for you in this matter.

Regards,
XXXXXX


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Click to expand...

You kind of open yourself up for disappointment when you purchase a still camera thinking it's gonna be a great video camera (in ANY respect), regardless of what advertisements say.
 
thefilmgeek said:
You kind of open yourself up for disappointment when you purchase a still camera thinking it's gonna be a great video camera (in ANY respect), regardless of what advertisements say.
Click to expand...

Not at all, I have stated nowhere I am expecting a still camera to be a great video camera, but thanks for sharing your insight on the matter anyway. :zombie_smiley:
 
Lee Wilson said:
To Canon

. . . . . . . . . . . . . . . .


Hi XXXXX

Am I to believe that there is no one in the Canon organisation, anywhere, who can confirm whether a statement made in your own promotional literature is correct ?

Can I ask you why you cannot answer the question ?


All the best


XXX(me)


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Click to expand...


Oh man, Canon is so not selling you another camera. ;-)



Response from Canon:

Dear XXXX (you)

The professional DOF you seek will be available on the 1DIV. We look forward to your continued support.

Love, Canon



All in all I'm grateful to Canon for giving me the awsome image quality the 5DII provides both still and video wise. I'll forgive their over enthusiasm in their lit. The camera is fantastic. It may not give you the control how you want it, but if you just give up your will to the camera, it will reward you. See Laforet video and many others. I know, I know ....your ego won't just let you point and shoot. ;-)
 
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