Side handle cable connector- plug it all the way in!

T

tomk358

Well-known member
I nearly had a heart attack yesterday- I went to prep my new C300 for a shoot, and when I turned on the camera, none of the buttons worked! I tried removing the LCD, swapping batteries, cards, lens, nothing worked. The ND buttons functioned, and the F-stop wheel worked, but no other button did anything. I called tech support, and they were very helpful. Walked me through the same steps I'd taken, and then we did a hard-reset with a paperclip in the small reset hole on the back of the camera. No dice. The guy at Canon decided it must be broken, sent me a Fedex overnight shipping label, and gave me instructions to send it in- just the body, nothing else. Just before I put it in the box, I decided to give it one more try and it worked! Then I started thinking- the only difference was that I removed the side handle. Sure enough, when I plugged it back in, I noticed the cable goes in a little further than before, and now everything is just fine. Classic operator error. (Or an air-gap in the cable)

Overall very good support from Canon, just wish they would have added "check the side handle cable connection" (you idiot) to the list of troubleshooting steps. I called them back and they said they'd add it to the support database. I figured I'd post my story here so hopefully someone else can avoid that moment of panic when your brand new camera seems broken.

-Tom
 
Yep, I had this happen too. The grip handle wire connector needs to be fully pushed in, you can hear a small click when doing so.
 
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And plus one here makes us a trio of fools. I was only setting up for a test and in a bit of fiddling realised it hadnt "locked" into position.
 
Let´s build a quartet ;-)

This is maybe the "HVX-clunk-sound" of the C300.....something everyone will experience and be worried about the first time it happens :D
 
If you don't have the side handle attached or plugged in, all the other main-body buttons stop working?

How unusual - what's the purpose of that??

I was thinking the side handle was like the fs100's - a completely optional accessory, not the key to the camera working or not....
 
OK. I don't want to be left out. Me too. You think its in, but its not. I've pulled the cable out from the handle, just a bit, made sure it was plugged in, (with a test of the buttons on handle) then attached it back. The buttons on the body should still work
 
I think this is a right of passage for every C300 owner. Happened to me the other night - but luckily I knew right away what the issue was because my dealer had warned me about it.

By the way, thanks Terry @ Texas Media Systems - you saved me from a near coronary, I'm sure.
 
Matthew Bennett said:
If you don't have the side handle attached or plugged in, all the other main-body buttons stop working?

How unusual - what's the purpose of that??

I was thinking the side handle was like the fs100's - a completely optional accessory, not the key to the camera working or not....
Click to expand...

No - the controls and buttons on the camera body still work. Only the buttons, dials and joystick controls of the handle don't function when the cable isn't plugged in securely.
 
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