PLEASE HELP, question about new DVX100A.

S

savethestars

Active member
Hi everyone,

I got my DVX100A today from Willoughbys.com, (paid $3300), and was extremely excited to open it. On their site they claim it is a Brand New unopened item with full USA warranty.

However, after slicing the tape on one side of the box I noticed something strange and stopped. The layer of tape holding the box sealed shut reads, "INSPECTED BY PANASONIC BROADCAST AND TELEVISION SYSTEMS COMPANY". Under that layer of tape is the original clear tape that sealed the box, and you can see that it was opened.

What do you think this means?!? Do you think it means I ended up with an opened box item that they sent back to Panasonic for inspection and improval in order to keep the warranty legitimate? Even if that's the case, isn't it true that they lied about selling me a brand-new item when in fact it was an opened box item? Does that constitute fraud?

Should I open the box entirely or stop while I'm ahead and demand a "brand-new, unopened box" replacement? Or, should I open the box and inspect the camera? And if so, how do I check the usage meter to find out how much time the camera may have been used before it was repackaged?

Please help me out here as I need to act on this tomorrow, and thanks for your help as always...
 
Re: PLEASE HELP, question about new DVX100A.

Hmmmmmmmmmmm

Without being paranoid Im thinking it might be one of those DEMO/FLOOR models; which was shipped back and inspected and tuned up.

This is just a guess.  My DVX100 was literally unopended by no one but me.   Don't panic just yet and let's see what the others have to say.

Even if this was the case; I am sure it is inspected and top quality. However, you payed for a NEW one and should get a NEW one.

Next time go with EVS! :-/
 
Re: PLEASE HELP, question about new DVX100A.

Thanks for your responses guys. I hope I get some more feedback from you tomorrow because I have to call and deal with them then. If it turns out that this is indeed a sketchy deal then I hope that my experience prevents others from getting screwed by this company in the future. If they do not resolve the problem I will also write bad reviews on CNET.com, epinions.com, bizrate.com, pricegrabber.com and any other online ratings venue I can find, as well as contact Panasonic about the misfortune.
 
Re: PLEASE HELP, question about new DVX100A.

I bought my 100A from Rush at EVS, and it also had the "inspected by Panasonic" tape on it...as did all the others in stock at the time (Feb 20). According to Jan Crittenden at Panasonic, all 100A's in a one month period were inspected by the Panasonic facility in Kent, WA, as an extra quality control check (800+ camcorders). You probably got one of those...I wouldn't worry about it.
Ken
 
Re: PLEASE HELP, question about new DVX100A.

What does your hour meter read? If it's zero, I would definitely not worry about it. If it's 40 or 50 or something, raise holy heck with whoever sold it to you.
 
Re: PLEASE HELP, question about new DVX100A.

Hey Barry---I didn't open the box all the way to take it out yet, in case I had to return it as is.

But how do I read the meter when and if I do take it out of the box?
 
Re: PLEASE HELP, question about new DVX100A.

To read the meter, pres the Menu button and go to "7. Other functions". The cylinder hour meter is in there, it's the very last item.
 
Re: PLEASE HELP, question about new DVX100A.

Hi There:
I had a faulty DVX100 that I sent to Panasonic Broadcast for inspection and they ended up replacing it with a "NEW" camera, when I got the box from Panasonic it came with a tape just like yours around the box. My new camera did not have that tape, so I would guess that yours had something that was not right and was sent to Pana for service...
My experience.

AC
 
Re: PLEASE HELP, question about new DVX100A.

[quote author=kplo link=board=nws;num=1080616672;start=0#4 date=03/29/04 at 22:27:04]I bought my 100A from Rush at EVS, and it also had the "inspected by Panasonic" tape on it...as did all the others in stock at the time (Feb 20). According to Jan Crittenden at Panasonic, all 100A's in a one month period were inspected by the Panasonic facility in Kent, WA, as an extra quality control check (800+ camcorders). You probably got one of those...I wouldn't worry about it.
Ken  [/quote] Right on, Mr. Plowman! ;D
 
Re: PLEASE HELP, question about new DVX100A.

Rush,
Who is Plowman??? Sheesh...how soon they forget.

Ken Plotin :)
 
Re: PLEASE HELP, question about new DVX100A.

Stars
I recieved mine from Rush at EVS today. It had same tape.. I had the same question... I cant imagine all of us are recieving B stock units.. The camera just came out.. Anyways Rush thought you Ken Plotin was me.. Plowman not Plotin.. Rush did a fine job and Im leaning towards believing him.. I have my reasons to believe him ; ) My unit showed no hours on the cylinder.. 0000H I think your ok Stars...

Thanks Rush.. Fred Plowman
 
Re: PLEASE HELP, question about new DVX100A.

I dang y'all I swear, you guys need to spell out your names, or go with something cool and identifiable like "Elvis"! ;D

Sorry, ken, but minutes before you posted, Mr. Plowman sent me an email regarding the same thing. I kinda thought he went about contacting Jan C. awful quick.... ::)

Thanks for the vote of confidence, guys.


[sub]Keep on pwning![/sub]
 
Re: PLEASE HELP, question about new DVX100A.

I see the elements of a sitcom arising here! :)
Ken
 
Re: PLEASE HELP, question about new DVX100A.

I imagine ff or rew functions increase the number of hours on the heads really quickly? I really need to get a separate deck or cheap cam or something.
 
Re: PLEASE HELP, question about new DVX100A.

Ken---Do you have any idea why all the DVX100A's were inspected during a one-month time period? They must have been looking for some defect and it scares me to think they might have missed it, or that it could surface at any time.
 
Re: PLEASE HELP, question about new DVX100A.

Alvaro--Are you saying that the DVX100 that you received had the tape on it, and THAT one was faulty, so you returned it to Panasonic and got a new camera without the tape on it, and it's working fine? Do I understand you correctly, or is it the other way around?
 
Re: PLEASE HELP, question about new DVX100A.

Fred, is everything still working ok, or have the gears started whirring down and sputtering and have parts started popping off the camera now?
 
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