Panasonic Warranty - Grace Period

[Richard Allen Crook]

Okay - I have one for you all.

The camera malfunctioned and wouldn't turn off nor record. This was on March 28th. The warranty is 1 year. I bought the camera from J&R on March 28th the previous year.

By the time I boxed it up and next-day aired it to the authorized repair place, they received it April 1st.

The Panasonic rep is telling me they might not cover it. I'm waiting to hear back.

I find this amazing that a company would not allow for grace periods, especially if I ordered the camera by mail and it took a week to get to me.

Does anyone know if Panny offers a grace period? I've heard Sony has a whopping 30 day grace period on some stuff, so I would think their competitors would too.

Of course I'll share my findings as soon as they give me the verdict. If anyone knows the grace period let me know.

Thanks!

 

[David Saraceno]

I sure hope so.

If you notified Panasonic on March 28th, then certainly. And if you show a ship date, then certainly.

We bought a Sears refrigerator. The ice maker went out three days past warranty, and Sears wouldn't repair it.

We cancelled our Sears card, and never bought again.

Panasonic usually does what's right.

 

[Richard Allen Crook]

Panasonic just called and said that it's ultimately up to one of a hundred people who process the warranty - but they DO have an unwritten grace period to allow for shipping, etc. She said my unit is convered. Thank goodness!