Odyssey owners -- some issues -- do you have them too?

J

Josh Bass

Veteran
Hi. I got an Odyssey7 at the beginning of this year. There are a few things I've been experiencing, wondering if anyone else has as well.

Major thing is that it seems I lose signal from a camera really easily, whether HDMI or SDI is plugged in. The absolute slightest nudge on the cable/connector seems to do it. Often it happens seemingly for no reason at all. These are new cables, so shouldn't be that. This has happened from the beginning of when I owned it.

Other thing is the touch screen seems to become unresponsive sometimes. This didn't happen until the first time I updated firmware, happened ever since. (I've been keeping up with the updates as they come down).

Today for the first time I tried using it upside down, didn't seem to auto-flip correctly. . .one degree or so off from being perfectly level upside down and the image wouldn't flip. When it did flip, instead of being isntant like a phone, the screen kind of flashed and turned on and off a few times before finally flipping.


Wondering if this is all normal for everyone or if I have a jankosaurus on my hands.

Thanks.
 
Please contact our support team at cdsupport@convergent-design.com.

The touchscreen has proven to be a bit of an issue in the last few firmwares, and it was specifically addressed in the last patch release in September. That should have improved things for you. If you ever find the touchscreen being unresponsive, push the F1 Screen Lock button and then push it again. This recalibrate the touchscreen.
 
You know Mitch....

A high-level officer of the company like you really shouldn't be so incredibly available and responsive to the customer base because doing so is really going to make life hell for like, uh...every other company on the planet.

Unless of course this is all part of your sinister plan for world domination.
In which case....carry on.
 
Josh Bass said:
Major thing is that it seems I lose signal from a camera really easily, whether HDMI or SDI is plugged in. The absolute slightest nudge on the cable/connector seems to do it. Often it happens seemingly for no reason at all.
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Yes.

Other thing is the touch screen seems to become unresponsive sometimes.
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Yes. See Mitch's note on F1, and it perhaps being fixed now.

Today for the first time I tried using it upside down, didn't seem to auto-flip correctly. . .one degree or so off from being perfectly level upside down and the image wouldn't flip.
Click to expand...
Huh. Didn't know it would flip. I've tried and can't seem to make it do so. Maybe I haven't hit that perfect one degree? I only tried once, so I can't say if it's a real problem or not, but I tried to get it to flip and it showed no interest in doing so.

Wondering if this is all normal for everyone or if I have a jankosaurus on my hands.
Click to expand...
Your experiences mirror my own, if that's any help.
 
Thanks Barry. We are so camera bros. Yes, it will flip. Look in the OLED menu options. . .should be something about auto flip/reverse/ etc. You can lock it one way or the other (right side up or upside down), but it should flip on its own, like a phone (at least I think).
 
oh also, barry, if your experiences mirror my own, do you lose RECORDING too when the monitor freaks out randomly, or just picture? i bought mine to use as monitor only but might be nice at some point to use for recording if needed...but only if I can trust it!
 
Josh Bass said:
oh also, barry, if your experiences mirror my own, do you lose RECORDING too when the monitor freaks out randomly, or just picture? i bought mine to use as monitor only but might be nice at some point to use for recording if needed...but only if I can trust it!
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I haven't tried when the monitor is totally freaking out, but I did try recording when the monitor was totally off-center, and it recorded properly. I cannot fathom how that can be, but -- that was my experience.
 
Off center? How do you mean? Not rotated upright/reversed 100%? When I say freaking out, I meant when it goes on/off momentarily.
 
Josh,

I use my O7Q on a regular basis and don't experience any of the quirks you listed. I think I'd follow Mitch's advice and fill out a support ticket.
 
Josh Bass said:
Off center? How do you mean? Not rotated upright/reversed 100%? When I say freaking out, I meant when it goes on/off momentarily.
Click to expand...

I mean that it sometimes gets ... well, off center. Like, the upper left corner of the frame will end up in the middle of the screen, and that means that it wraps off the bottom and back on the top, and it wraps off the right and back onto the left. It happens sometimes, and is usually solved by unplugging and re-plugging the connection.
 
Barry_Green said:
I mean that it sometimes gets ... well, off center. Like, the upper left corner of the frame will end up in the middle of the screen, and that means that it wraps off the bottom and back on the top, and it wraps off the right and back onto the left. It happens sometimes, and is usually solved by unplugging and re-plugging the connection.
Click to expand...

Yeah, have this almost every time when HDMI connection somehow was marginally not perfect after touching the cable. Normally switching cam (most times A7S for me) off and on helps, as it reconnects HDMI-partners. I never tried to record that "chess-board"-image, if its just a display problem of the Odyssey or if it would record the image like that. I assume, its the later.
So I have above mentioned No. 1 too (lost connection when touching cables). This is really dangerous, as I do event filming and when moving cables (because of eg. moving the camera on the tripod head) can loose connection, which takes 10-20 sec at least to be able to film further, this is a lost job.

BTW - I have micro (cam) and mini (Odyssey) connectors plugged in and fixed always (on both sides with some kind of protection screws, so that connectors cannot move), so it should be not a matter of worn out HDMI plugs. I use a A-A HDMI-cable to connect the fixed connectors and those plugs still connect very tough. I do not blaim Odyssey at the moment, since I do not exactly know, when/why the connection loss happens. But it happens, even when cables and connectors seem to be fine.
 
thats a clever idea about the fixed connectors...whered you get em. well if we are all having this issue (all as in the people whove chimed in so far) then obviously somethings up.
 
Several companies now offer clamps specifically for the HDMI input on the Odyssey7Q+. A nice standalone one is available from Xtender.
 
CD support mentioned doing the factory reset (under the OLED menu). Tried it, does seem more stable now. I haven't put it through shoot conditions but I hooked it up with the same cable I used last time I had issues and played around with it, jiggled cable and couldn't get it to freak out. So maybe anyone having issues, try a factory reset. Maybe factory reset after each firmware update is also a good idea?
 
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