C100: No Top Handle Audio?

G

groveChuck

U-matic Member
Camera just came back from Dual Pixel upgrade, did AF tests without the handle (get it, to answer the thread below) and I just now reattached the top handle, plugged in the audio cable from the handle... and nothing.
No internal or external audio.
And the audio input menu is grayed out.

Am I missing something? The cable from the handle just slides in, right? Doesn't click, twist or lock?

I'm stumped. Or stupid...

Suggestions?


Update: Canon did right (eventually)- replaced the plug with the pins, overnighted the camera back to me after less than 5 days, no charge.
 
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Check the handle cable connector pins to make sure they haven't been damaged. Also, does the camera give you the option to use the 3.5" plug in mic? I found that option only appears if the handle is disconnected.
 
Ooo, you were right- several bent pins on the camera.
Don't know how I could have done that sliding the connector in with the markers lined up!
Would Canon have attached something to the connector for firmware or the AF update? That's not a port, is it?
 
If it was working before you sent it in and you just got it back and it is like that, I would definitely contact Canon and tell them you just had the camera returned from them and it came back with bent pins. I think there have been a few posts from people with cameras being returned from Canon not working properly, for various reasons, after going in for the upgrade. Humans are doing the service and do make mistakes. I see posts on still forums all the time of people sending their cams in for one thing and they comes back with something else wrong or worse off that it started.
 
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Send it to Canon and explain you recieved it that way. It happens that service centers damage stuff all the time, sorry!
 
The folks at Canon were good (so far) and sent me a free overnight UPS air label.
Hopefully I'll get it back in 5-7 days (just like the Dual Pixel upgrade) and will update here. *fingers crossed*
 
Update: Canon did right (eventually)- replaced the plug with the pins, overnighted the camera back to me after less than 5 days, no charge.

I got it back, ready to test the audio, unwrapped the million layers of bubble wrap on the camera, dug through the heavy brown paper that filled out the box, dug and dug and dug... and no top handle! D'oh!!!

Called their number, and literally the guy who answered said (with a bit of embarrassment), "Oh, I have your handle sitting on my desk, we didn't know whose it was..."
Double D'oh!!!

Extremely apologetic, they overnighted the handle to me, along with a nice microfiber bag to clean the camera with or put the camera in to send in for repair. Even got a hand written apology on a Post-it.

So a bit of a snafu on the return, but Canon was great to deal with.

The guy I talked to when I called to report the no audio/bent pins problem was a Canon stills shooter of over 25 years, and he said Canon takes the Cinema EOS line (even the C100) very seriously (I felt like I'd driven a Ferrari to the dealer and was getting red carpet treatment).

We even talked about Canon being fairly clueless about the video in the 5D MkII at first. The engineers put it on largely at the request of large print news operations such as the AP and big newspapers, where photographers were being asked to grab a few quick shots of video for the websites. It took Canon quite a while to realize what a goldmine they had stumbled across. But learning from that experience, they designed the Cinema EOS series for serious video shooters who demanded the full features of a video camera.

I certainly hope the camera doesn't have to go back, but it's always good to see a huge company treat a little customer right.

Don't you like happy endings??? :laugh: :beer:
 
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Nice to know that Canon works hard to make things right. I haven't gotten around to sending my camera in yet for the focus upgrade. Look forward to having that option when I need it.
 
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