How To Get Panasonic To Respond to Receive A Duplicate Warranty Registration

David Saraceno

David Saraceno

Moderator
Staff member
Never received it.

Our HPX170 was registered in a timely and correct manner within 30 days of purchase from SC.

I've tried seven times over the last week to have Panasonic send a duplicate registration and warranty certificate to me.

No response or acknowledgment.

Is there a double secret handshake that generates a response?

Anybody been successful?

another place to try other than here:

https://eww.pass.panasonic.co.jp/p2ui/TopLogin.do?lang=en
 
Good question man.

I'm down to the wire on when I can get the rebate mailed. No response either (although I just recently tried to contact them, and only once).

I think I'm just going to have to send a printout of the email I got verifying registration. You know the way rebate houses work though. Any reason they can find to not honor a refund will be used.

Not too stoked on panasonic right now. This is bullshlt.
 
I tried to email them through the Pass site and got an error every time I tried. It's getting ridiculous. I'm going to start calling every number I can find on the Panasonic website until I find someone who can help.
 
I got the duplicate letter too. I called the hotline and they said I had my rebate in the system and should expect it eventually.

This rebate stuff is all crap. How about making it easy for everyone and just knock off $500 from the price in the beginning. Don't make us jump thru hoops, and don't spend money manning a rebate department.
 
Well hey, if we get enough people to whom this is happening, we can get a little class action suit going. Seems to be a somewhat common problem :)
 
Unfortunately, Panasonic's presence on the web is dismal in my view. Jan is great to have here when she contributes, and I certainly appreciate that.

But seven e mails in 10 days with no response is unacceptable.

We've spent a lot of money over the years on Panasonic professional video products, as many of you have as well, and my request was pretty basic. I can understand an acknowledgement and "it's on the way," but no response is a bunch of . . . . .
 
I'm literally sitting here with my rebate form filled out, a copy of my invoice for the camera, a printout of the registration confirmation issued October 25, and a letter explaining that I never recieved the warranty certificate.......wondering if I should mail it or not to get it to the rebate center by Friday. Which is of course the last day it can be there.

I've got an hour before the PO closes and I'm on the other side of the country.

....what to do............
 
I've got to step up and defend panasonic. DVXuser's favorite panasonic employee informed me that due to the attachmet, the notice is likely to get filtered as spam. After searching high and low through automatically deleted emails, I found the thing. Great.

So for anyone else, especially using gmail, check that out. Mine was deep in my trash folder even though I'd never even seen the thing.
 
MotionFx said:
LOL, great outcome....
Click to expand...

I'll stand up and take my licks when I deserve them. :D

Had to pay $18 to get the letter to memphis but at least I'm not totally SOL.

Jan seemed to know exactly what happened though. I'm guessing I'm far from being the first person to deal with this.
 
It wasn't spammed.

It just wasn't sent.

And that doesn't address the lack of response over the last 10 days.

That is inexcusable.
 
Jan sent me the email address to request they resend, so I'm trying that now, but I have absolutely no email filtered at all. Ever. So it couldn't have gotten caught in a spam filter--I don't have a spam filter. Hopefully they'll resend soon.

Kidwoo, glad you got yours. Hopefully the rest of us will get ours.

Michael
 
Butcher said:
Jan sent me the email address to request they resend, so I'm trying that now, but I have absolutely no email filtered at all. Ever. So it couldn't have gotten caught in a spam filter--I don't have a spam filter. Hopefully they'll resend soon.

Kidwoo, glad you got yours. Hopefully the rest of us will get ours.

Michael
Click to expand...


Damn.

I was hoping to shed some light........
 
Hey david, panasonic just got back to me today via email. They said check my spam filter.

Like I said......this can't be a rare thing.


Hopefully they're running down the list and will get back to you.
 
Got back to me with the warranty certificate and an apology yesterday.

Glad I got it, and the apology was nice.

I guess you need to be persistent.

thanks Panasonic
 
David S. said:
Got back to me with the warranty certificate and an apology yesterday.

Glad I got it, and the apology was nice.

I guess you need to be persistent.

thanks Panasonic
Click to expand...

Maybe you could post the responding email address for future reference.
 
3 months after submission, I got my $500 check--even WITH the duplicate submission letter (the letter came about 10 days before the check.)

So, there is hope.
 
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