Hit em where it counts and go for the refund on FCPX...hear me out.

Hit em where it counts and go for the refund on FCPX...hear me out.

  • Yes

    Votes: 36 62.1%

  • No

    Votes: 22 37.9%
  • Total voters
    58
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
 
Disappointment does not justify a refund :)
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why the heck not? Whats wrong with customer satisfaction? Most successful companies got there by offering such benefits to customers, not to mention it's how a company grows, I own several, and always appreciate a customer that takes the time to offer input, and suggestions. And when they want a refund due to dissatisfaction, I almost always give it, in one way or another.
 
David Saraceno said:
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
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very good point david, it's just sad to see a company sell out the people that took it there, and made it the popular program that it is. It wasn't the little league players, but the pro's that made finalcut what it is. Like everything, it's all about the dollar.
 
David Saraceno said:
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
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I think you're right, but I'm not sure why they couldn't in this case appeal to both. All they needed to do was include the pro import/exporting features and multicam support and we wouldn't be having this discussion. That stuff wouldnt trip up a novice because they don't need it. They could have had everybody on board...
 
David Saraceno said:
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
Click to expand...

Depends... if I was a pro player... I want the best mitt I can buy...
If I just play weekend softball... any good mitt at the sporting goods store will do...
 
take2visualmedia said:
You have to think of FCPX as an entirely new piece of software...not the next version of Final Cut. It may as well been put out by Avid, Sony, etc. It's an entirely new software architecture where the old FCP is based in old technology. Think of it as if you bought Edius or another brand, it's not an upgrade it's a new and different piece of software.
As for us, we are holding off buying FCPX until the dust settles and we'll see what the first update looks like. In the meantime FCP7 does everything we need, yes it'd be nice to avoid the render times but at least that's a known factor. If Apple drops the ball on the updates, we will most likely move over to Premier as it's already installed on our systems.
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So basically, they just discontinued Final Cut Pro...
 
if you really want a refund, just email them via the mac app store support page. i did, and got the refund. no questions asked. others have as well. at least apple is recognizing that they may have bumped their head on this one and are willing to be flexible. good decision on their part.
 
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
Click to expand...

I think it's great what Apple has already done to make the editing process less expensive and more accessible ... I'd even call it revolutionary. But i also think that the above analogy (and hence the FCPX business model) doesn't hold water and here's why. Making great movies isn't just editing, which is one important part of a process. This process begins with filming great pictures and recording great sound. Is Apple going to remake those areas of endeavor too? And if not, why does the casual user invest time and money in learning such a complicated program when free or cheaper alternatives are already available? That is to say, why does a Little Leaguer need a $400 mitt that is exponentially more difficult to use than the $75 version he/she will be perfectly happy with and his/her parents will end up purchasing?
 
David Saraceno said:
If you were making Baseball Mitts, would you rather your market be the 750 major league baseball players or the 2.6 million little league players?

Give how insular FCP X appears, it seems clear it was designed for a large, but not collaborative, target market.
Click to expand...

They have always established their good name with the Pro community and marketed the consumer market with dumbed down versions like FC Express and iMovie. I have no problems with that. If they had not marketed FCPX to be the new hot thing for pro users I would not have a problem with it. The fact is they DID market FCPX as a pro NLE. They essentially lied to us.

Now.. where is FCP8?
 
JY_Blue said:
Making great movies isn't just editing, which is one important part of a process. This process begins with filming great pictures and recording great sound.
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This constant reference to kids and parents is condescending and quite stupid. The world isn't just professionals (whatever that means today) and everyone else who must be juveniles.

You make a good point about making good movies. So why do you condemn the rest of us to trashing the final product with inferior editors. Can't we also have good editing to go along with the good sound and good images?

Think about it.
 
Sorry if you felt condescended to by my post. I was only following up on someone else's Little League analogy. The point of the analogy was that Apple was eschewing professionals for a larger market because they saw more money in it. My point was that I don't think this specific product will be attractive to a wide audience. It will be attractive (at least initially) to editors in smaller markets or prosumer editors, many of whom I am sure are exceptionally talented. But it looks to me like perhaps FCPX's big play might be poorly positioned to attract people who wouldn't normally to spend $300-$400 on video editing software ... .
 
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Just got approved for a refund as well.

I asked them three questions:

• Can you assure me that the program will be professionally ready within a month?
• If not, can you at least assure me that a fix is in the pipeline that will allow me to open my previous FCP 7 projects in FCP X?
• If not, can you at least assure me that Apple will reinstate support for FCP7 until FCP X is professionally prime-time ready?

Sadly they couldn't reply affirmatively to any of these but instead replied:

I understand your frustration and I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store.

I have reversed the charge for "Final Cut Pro". In five to seven business days, a credit of $299.99 should be posted to the credit card that appears on the receipt for that purchase.
 
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So let me get this straight: People bought FCP X on the FIRST DAY it came out without bothering to wait for reviews or training or other feedback, knowing well in advance that FCP X was a complete re-write from the ground up, and you want a refund because it wasn't what you thought it was? Ever hear of the phrase "buyer beware?" And did someone actually suggest a class action lawsuit? Beyond ridiculous. You might as well try and sue Apple because the iPad isn't literally magical.

Look, I get why people don't like FCP X and they have every right to not like a program that doesn't have the features they need. But the histrionics and whining is incredibly immature and comes across like a spoiled child who wanted a red racecar but got a blue racecar instead. If you don't like FCP X then either wait for it to get better or move to a different NLE, there are plenty to choose from and they all pretty much do the same thing (in fact, most people/shops probably already have Premiere Pro installed on their machines due to having the Adobe Production Suite). If your business uses FCP as its main NLE, it's not like your computers are going to explode and your clients will all of a sudden drop you. The only thing my clients have ever cared about is the end product, not the tools I've used to get there. If FCP X doesn't allow you to do your job, then find a tool that does. And let's be honest: learning a new NLE program isn't neuro surgery. Being a good editor isn't about what software program you know how to use.

Sorry for the rant, I don't mean to personally offend anyone. But the hysterics over this whole thing is quite silly.
 
chromeboy007 said:
They have always established their good name with the Pro community and marketed the consumer market with dumbed down versions like FC Express and iMovie. I have no problems with that. If they had not marketed FCPX to be the new hot thing for pro users I would not have a problem with it. The fact is they DID market FCPX as a pro NLE. They essentially lied to us.

Now.. where is FCP8?
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What he said...
 
echo9 said:
And did someone actually suggest a class action lawsuit? Beyond ridiculous.
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I wouldn't say that. They call this product "Final Cut Pro" yet it takes more cues from iMovie than anything else. They are using the Final Cut brand to sell another product. Not to mention hiding key things from the public like not being able to open old projects, missing features and other things that are EXPECTED in any next iteration of a software package unless made note of way in advance and alternative solutions offered. PPC to Intel is a good example.

Apple looked at the current FCP user installed base and said FU.

This battle is far from over. Grab some popcorn and enjoy the show.
 
Jarek Zabczynski said:
They call this product "Final Cut Pro" yet it takes more cues from iMovie than anything else.
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How many times do you have to repeat this misinformation? Based on a work flow from iMovie, yes, but it ends there. It has much more in common with FCP and then some. Yes, yes, I know, there are some very essential things missing for a certain segment of the industry, but please, stop this nonsense.
 
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