Having problems with Canon XF Utility? Mine freezes my laptop! Only option: Reboot.

M

MauroCL

Member
Hi all,

I am experiencing an annoying problem with the Canon XF Utility v1.1, it freezes my laptop on random bases. Sometimes while just launching the software, or during playback, or even while backing up my clips.

Unfortunately, Windows 7 cannot record anything about it... it just freezes all... w/o no option other than hard reboot.

I wrote to CPS for support... I hope to get something useful out of it... however if someone had/has the same problem, just let me know, I will drop the info in the forum for KB, or if you know what is causing such issue and the solution (if exist), please let me have it.

Thanks,


Mauro
 
I think I got the culprit... but I still need to run a hard test to verify my finding.

I believe the issue is associated with Agnitum Outpost Firewall (version 7.1) which does raw access control to Windows resources.

I have modified the default values and set the rules to allow any possible access to OS resources.

I will let you know if my theory gets proven.

Cheers,


Mauro
 
OK.. That's it!

It was the Firewall. Confirmed. I am able to scroll through all the videos... play them back... reopen.. full-screen... etc... no issues no freezes!!

Finally I got in peace with the utility. :)

Mauro
 
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