GH1 Shipping Today! According to Panasonic Sales Rep

I called panasonic direct this morning about the GH-1 showing as in stock on the website. They told me it was a mistake and that they have inventory for the G1, not the GH-1 and they would be fixing the website. Then the rep went on to tell me they have no idea when they are getting any inventory and have no idea when anyone is getting anything.
 
rubberbandito said:
Has anyone who ordered yesterday from panny direct get word their camera is shipping or anything but status pending? I ordered yesterday and everything says pending and rep says call in a day or two. Yesterday they said it has to be approved by accounting because my shipping and billing address is different. I'm thinking to call my credit card to change my billing address on file to my shipping address and reordering today. Any thoughts? Has anyone who ordered yesterday actually receive good news?
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Ordered yesterday... no updates yet. I believe mikeydvx said he didn't get any updates until the evening of the day after he ordered, so I'm hoping maybe I'll get some type of update tonight.
 
J.D. said:
My GH 1 shipped on the 22nd, I ordered on June 9 from Panasonic Direct.
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See, This is what's miffing me... My order was in on June 1st BUT i got 'sh**atron' ed (which I basically feel like at this point was like getting thrown in the trash). It's totally luck of the draw if you got DIRECT or SH**ATRON.
 
I'm so jealous right now. I think I'm just gonna get another jp gh1 and cancel one of my us preorders.
 
upshot said:
See, This is what's miffing me... My order was in on June 1st BUT i got 'sh**atron' ed (which I basically feel like at this point was like getting thrown in the trash). It's totally luck of the draw if you got DIRECT or SH**ATRON.
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You're not alone, same thing happened to me. I called them (Shopatron) today, they are expecting most of their GH1 orders to be filled around the 25th.

Ordered on the 3rd and still waiting.
 
dbcheng said:
I called panasonic direct this morning about the GH-1 showing as in stock on the website. They told me it was a mistake and that they have inventory for the G1, not the GH-1 and they would be fixing the website. Then the rep went on to tell me they have no idea when they are getting any inventory and have no idea when anyone is getting anything.
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If that's true, it's unbelievably sloppy since it's been showing as "in stock" since early yesterday morning. It's ridiculous that it would take them this long to correct the error if, indeed, people at panasonic are aware of it. Then again, given the consistently crappy level of customer service I've experienced from panasonic direct, maybe I shouldn't be too surprised.
 
Howdy all-

well, now I can see why Panasonic's customer service has been getting such low marks. I've been on the phone with them twice now, and wow, I've *never* before experienced such amazingly contradictory, clueless, and poor service.

Two calls, more than two completely different stories. It's like they have no idea whatsoever what is going on. I'm sure that is the case. They seem to just be making things up. I've now been told:

1. "It has shipped already, and will be there in two days"
2. Your card is in pre-processing, and will not even be fully processed for a few more days"
3. Call back Tues, Wed, thursday...
4. It has shipped and is scheduled to be delivered on the 27th. (Sunday? for 2nd day service?) but "no, I do not have a tracking number for you. "

I can't complain too much, since I only ordered it on Monday morning, when it was "In Stock." I did get a direct INT order number. My card has not been charged as of 2:30pm Pacific time.

I now really really feel for those of you that pre-ordered and have been dealing with Panasonic for weeks now. What an amazingly useless website and customer service system. How is this possible in this age of well- established eCommerce?

Good luck everyone! I've been watching these forums for quite some time and I thank you all for your generous insights, footage, and research.
 
Why is Panasonic being so sloppy with orders?

Catalog/Phone/web ordering is nothing new; this kind of business path and has been going on in one form or another for over a 100years. Why are they being retards; and why is no one going to the executive level on this. Regardless whether it's GH1 or a toaster. Panasonic is showing an inept ability to take orders and act on them accordingly.

This is ridiculous and embarrassing for corporation the size of Panansonic.....


.
 
That's one of the reasons I ordered from Amazon, Adorama, and J&R. Plus I got no tax for California and the free shipping. Also, the Panasonic ordering website doesn't work with Safari. How could they not have their website work with one of the most popular browsers? Get with the program Panasonic!
 
That's a poor excuse for poor customer service, having employees that don't have a clue, and a malfunctioning website. I've worked in sales and customer service for many years, as a lowly employee and as a manager. As the lowly employee I always made sure I was giving accurate info and if I wasn't sure I went to find out or admitted I/we just didn't know. As a manager I made sure my employees had the right tools and info and made sure they didn't give out misinformation. It really all comes down to poor management.
 
Isaac_Brody said:
Obviously they grossly underestimated demand and are playing catch up.
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Can't be....

Since everyone except a few people have even received a USA version. Did Panasonic USA think that they were going to sell only 10 GH1's a month in the states. They've had since around April to monitor the wave this was generating globaly.

There not stupid to product delivery estimation.

Especially since the camera has been in the market place for two months or so already.

They saw the attention it was getting in the Asia markets. They in return saw the attention is was getting in other markets abroad as well they track all internet inquires and interest levels on their products.

The science to do so is at the finger tips and monitored daily; and they do that.

So to give them the excuse they underestimated it, is to easy.

The business executives and market plotters know clearly how things float; and are trained at market wave interpretation.

They are simply just being stupid! That's the excuse they get from me!


BTW: I put a link to a cool GH1 video shot at 1080/24; It exemplifies how cool the GH1 is : http://www.dvxuser.com/V6/showthread.php?t=175321



.
 
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paulgandersman said:
what are you talking about? its not listed as pre-order any more as it is now listed as IN STOCK and you can click on ADD TO CART. and you'll probably get it tomorrow while i'll keep waiting for my may 27th order.
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I am talking about Amazon not Panny. They no longer have the camera for sale except for one independent selled who wants 2400 for one.
 
If Amazon told you it would ship today, I would have far more faith in that than Panasonic! There are few companies who are better at fulfillment IMO. Sometimes Amazon will give you a shipping notification later in the day (or evening).

Unfortunately I don't think Amazon has been given any time estimates on when they'll get any cameras, so they are in the same boat as the rest of us...

I bit the bullet and placed a second order (aside from Amazon) with Panasonic today... the race is on! In the meantime -- ALL YOU LUCKY PEOPLE WHO GOT YOUR CAMERAS SHOULD BE POSTING FOOTAGE FOR US! :)
 
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