DVX100b power supply board and repair

B

BelaJake

New member
Help! An unfortunate accident happend and my power supply board on my dvx100b is shot. I took it to a local camcorder repair store to get it fixed. But, the store owner is telling me that Panasonic won't sell them the power supply board. Has anyone had a bad experience getting a part from Panasonic? Does the repair place have to be an authorized Panasonic repair center? How hard is it to get the part? Has anyone been through a similar experience?

Any suggestions, tips, phone numbers, repair places and experiences are greatly appreciated.


I already miss my dvx.

:(
 
i tried to bring mine to a servicer once and they said yes. then they said no and said i had to send it to Kansas or something. i dont know why.
 
I feel your pain...search for my posts in this forum. If you are like me you now have a new paper weight. My worthless piece of DVX has not worked for a year since Panny has discontinued the $60 part I need to fix it
 
Well the saga starts when I was trying to replace an XLR plug, also discontinued by Panasonic. I called Panny's Parts Dept and when I asked about an XLR plug they asked me how to spell XLR. That is basically how that went. I found out from my technician that it was discontinued. Andrew from Spec-comm.com came through and I was able to get that fixed.

After that was repaired the PC component board went. Another discontinued part. In many posts here and elsewhere, many hours spent online searching, and numerous phone calls neither I nor 2 different service centers can find the part. You are correct in saying that it does not seem right, it is not. The camera is only 3 years old and has about 150 hours on it. I have never had a problem getting any of my much older Sony VX or PDs fixed, never. I think anyone looking to buy a DVX is making a very big mistake for the parts reason only. Like I have said in other posts, I think the DVX is a great camera but if you can't get parts for it then the camera is worthless. I do a lot of work for a smaller network that had a bunch of DVX's and they had the same problem with parts. They ended up getting rid of them all and they were going to get the HVX but because of this atrocity they chose not to purchase from Panasonic anymore. If I had a working DVX right now I would sell it in a heartbeat. It not like Panasonic is going to stop discontinuing parts so the problem is only going to get worse.
 
SO, I got my camera back but the shop was unable to fix it. The owner told me since they were not an authorized Panasonic repair place, they couldn't buy the part from Panny. The owner was able to get information from Panny such as how much the part was, and the serial number, but they couldn't buy it. He also told me that in order for him to buy it, he would have to be authorized by Panny.

A good analogy is, taking your car to the dealership and overcharging you for the repair. Whereas, the dealership can get specific parts from the manufacturer, but not your local repair shop.

This Sucks. But I will try Spec-comm.com and see what they can do.

Thanks Telemaine.
 
OK, I'll freely admit at the start that Panasonic's repair policy on the DVX does not suggest that they really want to fix anybody's DVX. However...

Your best bet for repair is always an authorized service center. And I say that as somebody who works for an A/V company that's authorized to fix a lot of stuff, but not DVX-100's. We have a tech who is a frickin' genius when it comes to gear that he's been trained on... but he'll freely admit that he has no idea where to start on the company's DVX, because we're not a dealer and he has no training on it (or any other DV camcorder). Now, if you've got an AG-188 or -456 that needs fixing, he can do that blindfolded, because we used to sell those, he's had the training, and he's probably had a couple of hundred on his bench. :D BUt he's out of his league on the DV stuff, and he's not afraid to admit it, and send those cameras on to people who specialize in them if he needs to.

Just as, these days, your local car repair shop may not be able to find the problem with your car, but the dealership (with its specialized equipment) may be able to find the problem quickly and actually fix it, and I speak from personal experience on this one. And, yeah, it sucks when the guy who's been fixing your family's cars for a few decades has to admit, "Hey, I can't work with this overly-computerized engine," but you get over that when the dealership actually finds and fixes the problem. (Or, at least, I did.)
 
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