dustylense
Veteran
My Osmo arrived on Friday. Worst out of box experience I have ever had with a new piece of gear. Instructions are limited, confusing, make little sense. After charging the battery overnight, I tried to initialize and link to my iPhone, Osmo kept just shutting down. The phone bracket basically won't hold my iPhone with the case on it, I am going to have to ditch my battery case when I use the iPhone with the Osmo because if I don't, the iPhone is basically falling out of the bracket on the Osmo. Even when the Osmo did power up, I only saw picture on my phone for perhaps 1-2 seconds, then the Osmo would power down like the battery was dead, so I am not even sure if it ever initialized? Battery charged all weekend as I was out doing family stuff, going to try it again tomorrow. If it doesn't start behaving, it's getting shipped back to B&H for a refund. Not a good experience at all, DJI needs some lessons from the other manufacturers and Apple on how to create a positive out of box experience for their customers. Too bad, I was pretty hyped to fall in love with the Osmo but now, I am shipping it back unless it behaves.
DJI stuff is pretty easy to figure out. They have all sorts of videos about set up, initialization, and an outstanding forum. Plus, there are plenty of user videos to learn set ups from.