Convergent Design O7Q Firmware update v2017.07.1713

J

jpham

Well-known member
Just notice the latest on Convergent web site

Anything I should know before upgrade my unit ?
 
I believe this just updated a bug for VariCam LT RAW and one or two other fixes. But there are often small housekeeping upgrades in such updates so it's always good to be on the latest firmware.
 
Yet it seems this update silences the playback. No audio output at all. Recording is fine, and the ProRes files have audio. Playback is totally mute. What gives?
 
are you sure your running version 1713?

There was a playback issue with the previous firmware, but this update fixed it. I would suggest verifying the version you're running then installing or reinstalling version 1713
 
It is version 1713. No audio on playback. Installing did not solve anything, as this bug has been there, as you note, in previous version(s) as well.
 
I'm not at the company anymore so I don't know if this is related, but it is recommended that whenever you do a firmware update you then go into the Odyssey menu and perform a full reset on the device. Sometimes there can be a residual code setting from some adjustment you made in the previous build that interacts oddly with the new build, causing such an odd problem. I know I had it once where there was no audio on playback but this was fixed by the reset. The files themselves were fine. It's one of the crazy things that happens on a device with so many functions. Stuff interacts weirdly sometimes.
 
Hi Mitch. I did factory reset twice with no luck. If I tap the timeline while playing any clip, the audio meter comes to life for a split second, which shows the audio is there. Right after that short blip on the screen the meter goes dead again. There is no audio at any point. I even tried to boost the output by +12dB. This is clearly a software bug. I realize this is not your turf anymore, so thanks for pointers!
 
I have exactly the same issue, but I notice when I switch to 2K recording, and record a new file and then playback, the sound playback works in 2K, but not in 4K !, I have not this issue just before update, I was in front of my customer in studio green key when the guy ask me to ear back what we have just do, and no sound !!!! I was furious that it's happen just there and that make me a not serious enterprise. That is not admissible for a professional device. I have to go to my computer with the SSD to verify is the sound was there and it does, so I will have to playback each time the proxy file on my FS700 to show the take to my customer. I make often interview and I need the 4K audio playback issue solved quickly !
 
Any news on a solution? It appears that ProRes UHD playback with the FS700 does not work with 2017.07.1713 and 2017.06.1706. It works with 2016.10.1641
 
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