So I just purchased the C100 a week ago and have owned it for 3 days now. The first day I took it out of the box and it worked great, I was able to figure my way through the camera and it was a breeze to get the hang of it. I quickly found where it was better than the fs100, which I owned previously. Yesterday I went to test it out, since I have to shoot on actual jobs (today, and this entire weekend). I went out to the woods with a friend of mine to film him climbing. I went to set up the camera normally, first plug in the wire on the grip/ screw on the grip, then put the top handle on. Whenever I went to do this and turned on the camera I noticed that the record button, magnification button and f-stop worked fine but the joystick did not work at all (which controls iso, shutter speed, white balance and also go through the entire menu... There is no possible pay to change those or go through the menu at all without the hand grip (which I feel is a complete flaw on Canons end).
So after turning the camera off, checking if there was any dirt on the wire to the hand grip, taking the battery out, resetting the camera as well. It still did not work. The store I bought it from was nice enough to walk me through the process of checking off what it wasn't, as was Canon when I called them as well. The store was also nice enough to send a replacement handle and over night it to me so I should have it within 2 hours (which is great because I have a shoot today at 4:00 PM).
Continuing on, After speaking to Canon, as well as someone at the camera shop, it could be the actual receiving end in the camera. Now I will only know when the new handle comes to me but I just wanted to see if anyone has had this issue? It was really not too cool to find out, I am really happy I found it before I was on a larger project and had to rely on the camera completely. Kind of a bummer to realize that the connection between camera body and grip is that fidgety and possibly that sensitive (as they say a little dirt can disrupt the connect, which is understandable).
I feel that after paying $6k and up for a camera, that piece should be as strong as the C100's top handle/ audio plug where it plugs in and doesn't lose connection. I also am a little upset that the camera body itself doesn't have a joystick built in to it. I feel like the camera body should do what the handle does as well. If a handle goes wrong or the connection between body and handle goes wrong, there is literally no way of working some very crucial settings!
Even the Sony fs100 has buttons all over the camera.... I realize each camera has its things good and bad, and this is most likely (hopefully) just a fluke in part which happens but if it were to happen again, I would have to consider moving to a camera like the FS700..... which I really like the Canon C100/300 so it would be a shame.
All in all, thank you to camera stores that actually listen to their customers and help out, as well as Canon for talking me through what to do. Hopefully this new handle fixes the issue. Let me know if anyone else has had this issue at all and how it was resolved. Canon said 90% of the cases, the wire isn't plugged in the whole way (I checked mine and it certainly was), the other 5% is handle issue, other 5% is the camera body issues....
So yep thats my story.
So after turning the camera off, checking if there was any dirt on the wire to the hand grip, taking the battery out, resetting the camera as well. It still did not work. The store I bought it from was nice enough to walk me through the process of checking off what it wasn't, as was Canon when I called them as well. The store was also nice enough to send a replacement handle and over night it to me so I should have it within 2 hours (which is great because I have a shoot today at 4:00 PM).
Continuing on, After speaking to Canon, as well as someone at the camera shop, it could be the actual receiving end in the camera. Now I will only know when the new handle comes to me but I just wanted to see if anyone has had this issue? It was really not too cool to find out, I am really happy I found it before I was on a larger project and had to rely on the camera completely. Kind of a bummer to realize that the connection between camera body and grip is that fidgety and possibly that sensitive (as they say a little dirt can disrupt the connect, which is understandable).
I feel that after paying $6k and up for a camera, that piece should be as strong as the C100's top handle/ audio plug where it plugs in and doesn't lose connection. I also am a little upset that the camera body itself doesn't have a joystick built in to it. I feel like the camera body should do what the handle does as well. If a handle goes wrong or the connection between body and handle goes wrong, there is literally no way of working some very crucial settings!
Even the Sony fs100 has buttons all over the camera.... I realize each camera has its things good and bad, and this is most likely (hopefully) just a fluke in part which happens but if it were to happen again, I would have to consider moving to a camera like the FS700..... which I really like the Canon C100/300 so it would be a shame.
All in all, thank you to camera stores that actually listen to their customers and help out, as well as Canon for talking me through what to do. Hopefully this new handle fixes the issue. Let me know if anyone else has had this issue at all and how it was resolved. Canon said 90% of the cases, the wire isn't plugged in the whole way (I checked mine and it certainly was), the other 5% is handle issue, other 5% is the camera body issues....
So yep thats my story.
