C100: C100 power problem

G

guerriglia

Active member
Hi.
I sold my C100 to a friend and it was working perfectly when we tested it together. I kept all its batteries for my new C100 Mk2.
He bought a few replacement batteries right away and he told me that he has never been able to use it so far. It turns on but will turn off after a couple of seconds. Just the time to see the LCD screen go live.
He came back to me and even with the old batteries it has been working with until I owned it, it won't turn on. Then we tried with the power adapter, to no avail. Could he have done something to damage it? Could it be a fuse?
I feel bad with him, but I know for a fact that it was in excellent shape until I owned it.
What's going on?
Thanks.
 
I remember reading that the C100 has an internal battery and that if it isn´t connected to power of some sort over time it will not turn on properly.
Maybe tell your friend to connect the camera to the mains and leave it for a few hours (off) to see if it changes things.....
 
Yes. Plug it in and leave it. I don't know if it will work but its worth a go. Other than that, you'll have to go to your local canon service center,
Hope it helps
 
I just called the Canon helpdesk. They say that the first non-genuine battery my friend connected to the camera might have damaged something, as it happens sometimes with non-genuine ink cartridges and printers. After that, even the genuine Canon batteries won't work.
How does it sound?
 
And personally, I wouldn't have sold it without leaving "ONE GENUINE CANON BATTERY"! I've purchased and sold several C100's, but always leave at least one of the original batteries with the buyer. Couldn't tell you either way if that's the issue, but I always take the "better to be safe than sorry" approach. I hope everything works out with your friend. Hopefully it's as Gavin Owens stated in the earlier post (just the internal battery). Should be a good lesson for anyone that's purchasing a C100 (original version or MKII), always use the OEM Canon Batteries!
 
I do not have access to C100 camera, but the basic principle is the same across the board. The camera is trying to talk to the battery via the 3d (communication) contact. If your friend somehow damaged that contact there would be no connection anymore, genuine battery or not. If you can see all 3 contacts in there, and one of them is a bit off, try to reach it and bend it back carefully.
 
I didn't use my two C100s for about 5 weeks once. When I went to power them on with a fully charged genuine Canon battery they came on, then went off a few seconds later. In the few seconds they were on, I noticed that all the usual LCD info was displayed apart from the battery icon. After taking the battery out, re-connecting, switching on a few times they stayed on.
 
ntouched said:
And personally, I wouldn't have sold it without leaving "ONE GENUINE CANON BATTERY"! I've purchased and sold several C100's, but always leave at least one of the original batteries with the buyer. Couldn't tell you either way if that's the issue, but I always take the "better to be safe than sorry" approach. I hope everything works out with your friend. Hopefully it's as Gavin Owens stated in the earlier post (just the internal battery). Should be a good lesson for anyone that's purchasing a C100 (original version or MKII), always use the OEM Canon Batteries!
Click to expand...

Thanks ntouched.
I get your point, but that means that I would have had to buy a new battery myself...
 
I went the non Canon battery route back in the early 7D days when Canon couldn't keep up with demand and I regretted it. All the off brand batteries are now dead but the Canon ones are still chugging along years later. Luckily I didn't damage anything with them, but it's a lesson learned...don't cheap out on batteries as you really don't save anything in the long run.
 
guerriglia said:
Thanks ntouched.
I get your point, but that means that I would have had to buy a new battery myself...
Click to expand...
Yes, you would've had to pay $159 for a new Canon battery. But now you may have to pay several hundreds of dollars to assist with getting your friends C100 repaired (If you want to do the right thing). But that's just my opinion. Again, I hope it's something simple and all works out for both parties involved!!!
 
ntouched said:
Yes, you would've had to pay $159 for a new Canon battery. But now you may have to pay several hundreds of dollars to assist with getting your friends C100 repaired (If you want to do the right thing). But that's just my opinion. Again, I hope it's something simple and all works out for both parties involved!!!
Click to expand...

Well, as you said, that's your opinion. Yes, I think he should have included a battery with the camera. If the OP purchased the camera new with a battery and factory accessories, the sale should have included all the original equipment, unless it was agreed upon that the battery wouldn't be included and the camera/package had a corresponding discount. That being said, if it is in fact a non-Canon battery that has caused the issue, it was his buddies conscious decision to not purchase and use a genuine Canon battery. The fault lies on him at that point. The world is full of people that are "penny wise and pound foolish" and I would put this in that category, because trying to save a few bucks on a battery may have cost him many times more than the cost savings difference on a repair, now.

Always use genuine batteries and memory cards that the manufacturer has recommended or approved.
 
Well, if I buy a friend's car that runs on diesel and I put gas in it, it's my problem, not his. The guy accepted to buy the camera without batteries...it was his fault to not purchase the right (genuine) battery.
 
Run&Gun said:
Well, as you said, that's your opinion. Yes, I think he should have included a battery with the camera. If the OP purchased the camera new with a battery and factory accessories, the sale should have included all the original equipment, unless it was agreed upon that the battery wouldn't be included and the camera/package had a corresponding discount. That being said, if it is in fact a non-Canon battery that has caused the issue, it was his buddies conscious decision to not purchase and use a genuine Canon battery. The fault lies on him at that point. The world is full of people that are "penny wise and pound foolish" and I would put this in that category, because trying to save a few bucks on a battery may have cost him many times more than the cost savings difference on a repair, now.

Always use genuine batteries and memory cards that the manufacturer has recommended or approved.
Click to expand...
He stated it was his FRIEND. I'd think if I sold a camera, kept the original battery and told my FRIEND the battery wasn't included, I'd STRONGLY suggest to my FRIEND to purchase an OEM Canon battery. If he did that, all is well!
 
Even if the buyer had received a genuine battery with his purchase, he could've bought a second battery afterword that was not genuine and the result would be the same.
 
Check the body for scuffs/marks from being dropped or mishandled(also examine the interior battery tray and pins). If the camera was in working condition before, and not after SOMETHING had to have happened. The chances of a non-oem battery frying internal circuitry sounds fictitious(so long as the batteries he used were designed for the c100). Of course Canon will say otherwise, there isn't an oem on the planet that would promote buying batteries from another vendor. Aftermarket batteries might not last as long as the OEM's, but in my experience they always work.
 
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Thanks everybody for sharing your thoughts. I said "friend" to make it simple, but he is just a buyer to me. Apart from that, I behaved in a fair way as if he had been my best friend. Obviously the price was discounted since he didn't get the battery pack and the charger. Then he messed things around trying four different non-genuine brands. Said that, I don't know yet if that is where the problem lies.
One thing is certain: I will help him with the expenses only if Canon states that the damage was just waiting to happen and that it could have happened to me if I had kept it a week longer.
But if he screwed things up by buying cheap batteries, bye-bye.

Doug_EX gas/diesel example is simply marvelous.
 
.

As to using any non-genuine batts, I just spent some time at the Canon repair facility because I fried my C100 plugging in an Anton Bauer at 12v by mistake but my point is they had a brochure regarding the dangers of after market and counterfeit batteries. Looking inside a C100, it's not really a camera it's just a small computer we put lenses on. It's very fragile inside, just a bunch of boards. So the small savings of buying non-Canon batts is not worth it. Also, many times when we think we're buying genuine Canon we're really buying Chinese counterfeit, especially from places like Ebay, Amazon, etc. You have to buy from a reputable dealer. The brochure explains what to look for because the counterfeit Canon batts and chargers are so authentic looking, you have to search the packaging. I learned that the hard way with San Disc SD cards- you think you're buying the real thing but they're knock offs. That's why I only buy at Best Buy, it's my only guarantee they're real. See:

http://usa.canon.com/cusa/about_canon/standard_display/aboutcounterfeits

Lastly, I've been in two hotel fires, one I started. That one was a battery charger. It's the one thing in our kit that can kill us especially because we often charge batteries right before we go to sleep. If you mix manufacturers of batteries and chargers, or buy a knock off or cheap batt, your innocent looking charger can become the equivalent of leaving an iron on, facing down. Not good while you're asleep! So just buy Canon for a Canon camera.



Ned
 
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