From a YouTube clip, the retailers have told customers, "Sure, we'll give you a new one ... whenever we get it". Because the item is on back order. And, given that the reviews have otherwise been glowing, will likely be in a short supply for a while. So this will depend on a retailer because the waiting list on this item must be really long.... Re: the scuffed cameras. What are they going to do about the ones that were damaged in shipping already? ...
In the old brick&mortar days, we'd just do a make-weight, especially if the item was out of stock. "You want an 18-55 with that? An 18-35? A gimbal? An SSD? An extended warranty? I'll give you a great deal". Hypothetically speaking, a few hundred dollar discount here and there would do the job.
That is presuming they're not lying through their teeth here. Because I don't think the package internals are easy to redesign on the spot.+1 This is 100 percent fixable with proper packaging on BM's part.
