BEWARE: Redstan Anamorphic Solutions

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Worzel Gummidge

Carbonite Member
Please be very careful when ordering anything from REDSTAN - Anamorphic Solutions who make/sell clamps for anamorphic lenses.

I ordered the 72mm front filter clamp from Alan Doyle, the owner of the business. I wanted to buy through his website www.redstan.com and it said for weeks in stock yet when I go to order it then says not in stock - instead I contacted him via ebay (his ebay store - http://www.ebay.com.au/usr/redstan-theman) he said they were in stock and to email him privately so I did. His communication is quite erratic to say the least and he requested I send a Paypal payment privately to him, so I did.

Now a few days after payment, I emailed him and asked if the clamp had been sent. No reply. So I resent the same email. A week later still no reply. I waited and waited, now 3 weeks since I paid, no clamp and still no reply, so I had no option but to initiate a PAYPAL item not received dispute, so I did.

Still no response from Alan/Redstan, so I escalated to a claim. Now he FINALLY responds, but in such a rude and nasty manner. The guy has no idea how to be friendly and helpful customer service and the other issue is why is his personal Paypal account in the name of Charlotte Palmer. If you search on Google, it appears others have had a similar treatment by Mr Doyle.

This message is in no way to troll or stir trouble but just to share a 'user experience' of corresponding with this person. You decide whether you will buy form him or not as I am sure others have been treated well. Cheers
 
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I had a fine transaction with him through his website, but I did find it odd that his paypal is not registered under his name. Weird.
 
hey, Alan Doyle is a legit seller! I have several hundreds of my money in redstan hands by my choice for 4 years, waiting my trip for a local meeting and he is always very responsive (same day!) and with good memory (at times, even sent me more than one reminder on my merchandise already paid and waiting for my instruction), easy access, providing private mobile phone and so on... I even spoke with him a couple of days ago, after one year without reaching the other side by my side.

Because people are not all the same even in a preformatted universe ;) so let's not confound shock of personalities or alike such as variable friction magic arm (de)pending from user to user, client, whoever ...with business, please.

Communication is key but it is supposed to have two sides as well, not only seller's ;-)

Just to be fair from my own experience solid-based four years now, to be silent subsequently wouldn't fit the peace of mind of this happy camper.

Emanuel :)
 
Emanuel said:
hey, Alan Doyle is a legit seller! I have several hundreds of my money in redstan hands by my choice for 4 years, waiting my trip for a local meeting and he is always very responsive (same day!) and with good memory (at times, even sent me more than one reminder on my merchandise already paid and waiting for my instruction), easy access, providing private mobile phone and so on... I even spoke with him a couple of days ago, after one year without reaching the other side by my side.

Because people are not all the same even in a preformatted universe ;) so let's not confound shock of personalities or alike such as variable friction magic arm (de)pending from user to user, client, whoever ...with business, please.

Communication is key but it is supposed to have two sides as well, not only seller's ;-)

Just to be fair from my own experience solid-based four years now, to be silent subsequently wouldn't fit the peace of mind of this happy camper.

Emanuel :)
Click to expand...

Nobody is saying he isn't legit. Its about customer experience and this happens all the time in life. You cannot paint a perfect picture of something if others do not share the image you see....

You may have had some nice experiences with him but I did not, so does that devalue my claim? Please don't talk down my disappointment with somebody who was rude and has taken my money and I certainly DO NOT like being accused of fraud!! End of. Thanks

PS, as I said, others have received a similar crappy response. But you will get fanboys.....

http://www.eoshd.com/comments/topic/2076-redstan/

[h=3][/h][h=3]JMN[/h]


Posted 11 February 2013 - 10:11 PM
What are people's experience with this company ?
I made very specific inquiries due to my deadline and got a "your wasting time by chatting" response.
Based on the reviews from the product I took a chance with hoping the business matches their quality.
Sent cash via PayPal and still no response after 4 days..

I have my lenses ready but need adapters for a six month location project.

Anyone have the same non communicative experience with positive outcome ?

[h=3]jijas[/h]



Posted 13 October 2013 - 02:42 PM
I did order some moths ago and never recieve item or money back...
And last contact from him with some F words came in August and after since, no money back, no nothing...
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Have you ever wondered yourself if the trouble is on the trousers or in the ass? (or then in both as best approach requires; you can replace it by your back if this suits you better :)

This is just an old saying of my native culture to express any situation where there is some trouble but not necessarily from only one side. If you care to read attentively what I wrote, I focus my POV on some points to take in consideration:

1) People are not all the same*, not even necessarily cultivate the same pattern you can find in Adorama or BH Photo Video, as for instance;

2) Communication is a process involving two sides of the equation.


And now I will give you an example coming from your side to my eyes and I guess I won't be alone here among other readers even if silent:

1) I think your attitude can sound disproportionate if coming here to public (in front page) and bringing some obvious damage to redstan business with some potential loss for this indie industry and especially to whom is trying to offer the best product in this product range;

2) You don't mind to become public something that I'd identify as a little revenge from your personal affair with the seller, even when you are in the route to have your problem solved or to be shortly solved;

3) OK, you feel offended with seller's reaction, but you've already asked yourself how many times the seller may have seen the business threatened with real fraudsters before? Have you explained to him how can the seller be wrong in the assumption taken? Or have you had the care to warn the other side before to start the PayPal dispute or escalate to a claim?

The only thing I see here is the fact that you:

1) Publish in an open forum private emails addressed to you, without any prior warning on your further action;

2) Don't mind to call fanboys in the end to whom is not concurring your version from experience with the same seller (without mention the finest portrait);

Both deeds with a sole deliberated intention, I guess me or anyone else, we have our right to understand it as closing any discussion in behalf of your side of the story, as simple as that.

In plain English: not really nice to see.

Once more, communication is key, I believe you would have 100% accurate if you'd say that you tried your luck, communicating the best you could and you only got a loss. And you surely won't, I bet. You'll end with the best piece of gear your money can get in this product range. That's what counts in the end. And a fair lesson how to succeed better next time with a similar type of waver. No need to open a thread with a virtuous thumbs down IMHO, when something rather different is likely to become a happy ending.


* http://www.eoshd.com/comments/topic/2076-redstan/?p=43432


(PS: at least, you left there the link where most part of happy customers are praising the seller for the goodies... what's best? glass half empty or half full? ;))


Worzel Gummidge said:
Nobody is saying he isn't legit. Its about customer experience and this happens all the time in life. You cannot paint a perfect picture of something if others do not share the image you see....

You may have had some nice experiences with him but I did not, so does that devalue my claim? Please don't talk down my disappointment with somebody who was rude and has taken my money and I certainly DO NOT like being accused of fraud!! End of. Thanks

PS, as I said, others have received a similar crappy response. But you will get fanboys.....

http://www.eoshd.com/comments/topic/2076-redstan/
Click to expand...
 
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I've also had good experiences with Redstan's products.

Communication was a bit slow on his end compared to some sellers, but it wasn't anything too bad considering he's international.

The product is great, and came through fine.
 
Sorry Emanuel, sounds like to me you're a 'mate' of Doyle's and I don't trust your argument at all. You can remain in your herd-like mindset and completely gloss over my dispute. The same Alan Doyle (antiochus66@yahoo.co.uk) is now stalking me with abuse and the same drivel on another email account, but I gather this is fine by you moron.
 
Emanuel said:
Have you ever wondered yourself if the trouble is on the trousers or in the ass? (or then in both as best approach requires; you can replace it by your back if this suits you better :)

This is just an old saying of my native culture to express any situation where there is some trouble but not necessarily from only one side. If you care to read attentively what I wrote, I focus my POV on some points to take in consideration:

1) People are not all the same*, not even necessarily cultivate the same pattern you can find in Adorama or BH Photo Video, as for instance;

2) Communication is a process involving two sides of the equation.


And now I will give you an example coming from your side to my eyes and I guess I won't be alone here among other readers even if silent:

1) I think your attitude can sound disproportionate if coming here to public (in front page) and bringing some obvious damage to redstan business with some potential loss for this indie industry and especially to whom is trying to offer the best product in this product range;

2) You don't mind to become public something that I'd identify as a little revenge from your personal affair with the seller, even when you are in the route to have your problem solved or to be shortly solved;

3) OK, you feel offended with seller's reaction, but you've already asked yourself how many times the seller may have seen the business threatened with real fraudsters before? Have you explained to him how can the seller be wrong in the assumption taken? Or have you had the care to warn the other side before to start the PayPal dispute or escalate to a claim?

The only thing I see here is the fact that you:

1) Publish in an open forum private emails addressed to you, without any prior warning on your further action;

2) Don't mind to call fanboys in the end to whom is not concurring your version from experience with the same seller (without mention the finest portrait);

Both deeds with a sole deliberated intention, I guess me or anyone else, we have our right to understand it as closing any discussion in behalf of your side of the story, as simple as that.

In plain English: not really nice to see.

Once more, communication is key, I believe you would have 100% accurate if you'd say that you tried your luck, communicating the best you could and you only got a loss. And you surely won't, I bet. You'll end with the best piece of gear your money can get in this product range. That's what counts in the end. And a fair lesson how to succeed better next time with a similar type of waver. No need to open a thread with a virtuous thumbs down IMHO, when something rather different is likely to become a happy ending.


* http://www.eoshd.com/comments/topic/2076-redstan/?p=43432


(PS: at least, you left there the link where most part of happy customers are praising the seller for the goodies... what's best? glass half empty or half full? ;))
Click to expand...

Frankly, I find this kind of moralising both patronizing and inappropriate.

I too have had a crummy experience with Redstan. He was one of the most disagreeable people I have ever dealt with for a transaction. His behavior is erratic to say the least and was totally unprofessional in the way in which he dealt with me.

Making excuses for this kind of behavior serves no one.

The idea that this member has to go through some moralistic, self-searching process, as if it was somehow his fault for someone elses poor and unprofessional behavior is totally missing the boat. It's like blaming the victim.

I think it is fair to say that if you have to escalate a claim through Paypal before Redstan communicates, then it is entirely in the interest of this community to know it.

Further, if Redstan has to suffer the consequences for his nasty and inappropriate invectives (my experience too) then that is not a bad thing either.

Buyer beware!
 
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I have to wade in here, I've had dealings with Redstan (Tony Wilson) and he's a very erratic character. If you get your clamp then fine, but remember you don't know what a person is like until something goes wrong. I made an order which didn't turn up (after having made previous successful orders), I'm a very polite person and was very reasonable, I simply asked for a tracking number for the adapter and from that moment on got nothing but abuse much of it late in the evening, so whether he'd been on the booze I don't know but I would never deal with him again. He claimed he doesn't send any tracked adapters and the only time they go missing is when the buyer is stealing them.

He was kicked off the Personal View forum after going borderline bonkers in repeated attacks on SLR Magic and the Chinese in general, unfortunately I got a ban too though I'm not entirely sure why albeit I could be a moderate troll now and again. I've spoken to a fair few people on Personal View and EOSHD who've had unpleasant stories to tell.

To give you an idea on some of the more polite and less bizarre things Redstan said, apparently all people that live in flats are thieves and steal his adapters. :shocked: :Drogar-Kriz(DBG): He's trying to be less obvious in the xenophobia and SLR Magic bashing but he still can't help himself to this day... http://www.eoshd.com/comments/topic/5278-some-time-with-the-slr-magic-anamorphot-133x-50/?p=56083

I've no idea why he's never got a ban on EOSHD as he abuses people on there now and again, though Andrew seems to like him, with being an anamorphic buff, so I suspect he gives Redstan a loose leash.

I actually daren't post some of the comments he said (name was Alan Doyle on the e-mail) just in case he started kicking off again, but if a moderator here wants to verify the claims I've got at least some of the e-mails I had.

straightjacket3.jpg
 
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