Solomon Chase
Well-known member
pasted from Peter J Alessandria's Dvinfo.net post.
"Seems like many of us who shoot 24p with the HV20 are frustrated by lack of pulldown removal in all the main NLE's apparently due to Canon's failure to include the necessary flags. I have already contacted Canon about the issue but I think if enough of us complain, they'll fix it (hopefully a firmware update to our existing cameras)
Believe or it not we got Canon to recall one of their EOS still camera lenses this way last year. Many of us had problems with the newly released 70-300 IS. We sent it in for service and all Canon would say was that is was "within spec". But enough of us wrote, called, emailed and within a year they redesigned the lens and many of us (including me) got our $600 back.
On the HV20 24p issue - two ways to contact Canon:
By phone (in the US) 1-800-828-4040
And by email - start here: https://www.usa.canon.com/consumer/controller?act=SupportMailerAct&fcategoryid=227&modelid=14869 - choose "support by email" Tell them you're concerned about the lack of automatic pulldown removal on 24p files with the major video editing software programs due to Canon's failure to include flags. Suggest a firmware update. Then send the same email here: dv@cits.canon.com
I'm telling you, if enough of us complain they will change it - but we have to keep at it."
"Seems like many of us who shoot 24p with the HV20 are frustrated by lack of pulldown removal in all the main NLE's apparently due to Canon's failure to include the necessary flags. I have already contacted Canon about the issue but I think if enough of us complain, they'll fix it (hopefully a firmware update to our existing cameras)
Believe or it not we got Canon to recall one of their EOS still camera lenses this way last year. Many of us had problems with the newly released 70-300 IS. We sent it in for service and all Canon would say was that is was "within spec". But enough of us wrote, called, emailed and within a year they redesigned the lens and many of us (including me) got our $600 back.
On the HV20 24p issue - two ways to contact Canon:
By phone (in the US) 1-800-828-4040
And by email - start here: https://www.usa.canon.com/consumer/controller?act=SupportMailerAct&fcategoryid=227&modelid=14869 - choose "support by email" Tell them you're concerned about the lack of automatic pulldown removal on 24p files with the major video editing software programs due to Canon's failure to include flags. Suggest a firmware update. Then send the same email here: dv@cits.canon.com
I'm telling you, if enough of us complain they will change it - but we have to keep at it."