AC160 AC160 way too much magenta in the blacks and shadows areas

[krick]

Hi there,

I like my AC160A, I just use it for conferences for its long zoom. But I have a problem wiith it, the images have crazy magenta in it, in particular in the shadows and black areas. Take a look at the pictures below, the background is supposed to be dark blue like the background color of this website.

I did many white and black blances, I tried everything I could in the settings but with no success, I restore the factory settings, no success... Any idea would be appreciated
?

 

[Barry_Green]

You may want to test for infrared contamination maybe? Is the background lit by tungsten light sources? How do the other colors look - are they all accurate? Because the blue in the American flag looks reasonably accurate; as such, I suspect that the fabric or material that the background is printed on may be reflecting a lot of infrared light. If so, try using an IR Cut filter in front of the lens, it may fix your problem.

 

[krick]

their skin was too magenta too. other colors in the room seemed fine. They use LEDs

EDIT: after doing some research you seem to have this right, Barry. It definitely looks like IR, I have never faced this before. Thanks for pointing me to the right direction!
http://www.dvxuser.com/V6/showthread.php?325339-Blacks-more-like-rusty-red-on-ac90