"We appreciate your continued correspondence. . . "

To Canon

. . . . . . . . . . . . . . . .

Hi XXXXXXX, thank you for the prompt reply.





I have a simple question that I would be very grateful if you could see your way to answering. To avoid confusion my question is underlined and emboldened.



In the Canon 5D White Paper the following claims are made:


**". . . videographers can capture high definition video with depth-of-field control found only in professional video models . . ."**

**". . . The EOS 5D Mark II . . . provides amazing depth-of-field control . . ."**

**". . . and none that had the depth-of-field control found in the EOS 5D Mark II . . ."**


I have made a few enquiries and have been told by more that one Canon customer support staff that the only available depth-of-field controls are - walking towards or away from your subject and changing the lens (or focal length) to force a deeper (or shallower) depth of field.

So my question is: does Canon consider this kind of control the sort found only in professional video models ?

At this stage I would be more than happy with a simple 'yes' or a 'no'.





All the best


XXXXXX (me)




. . . . . . . . . . . . . .
 
From Canon

. . . . . . . . . . .


2/10/09

Good Afternoon XXXXX(me),

Thank you for the follow-up email reply.

The answer cannot be made by a simple yes or no. The fact of the matter
is that the EOS 5D MkII is not a professional camera. It is a high end
consumer digital still camera which is also capable of shooting
professional quality video but as to the question of professional
control that is up to the user. It is not up to us. As far as the camera
offering the type of very narrow depth-of-field which is usually only
found on very high end professional video cameras that can be answered
with a simple YES.

Regards,
XXXXXX

Canon USA Customer Relations


. . . . . . . . . . .
 
To Canon

. . . . . . . . . . . . . .


Hi XXXXXX

Thanks for the reply.

So, it would appear that Canon are claiming in promotional literature that the 5DmkII has a professional depth-of-field control - when asked what this control might be we are told it is - walking towards or away from your subject and changing the lens (or focal length).

And then when you are asked the corollary question - do you consider walking towards or away from your subject and changing the lens (or focal length) to be professional depth-of-field control, your answer is the rather odd "The answer cannot be made by a simple yes or no."

You also say:

"As far as the camera offering the type of very narrow depth-of-field which is usually only found on very high end professional video cameras that can be answered with a simple YES."

That may very well be the case, I am sure you are quite right, but it has nothing to do with my question which is clearly about *control* over the depth-of-field.

I include a link here to the general response to this farcical avoidance of my question, the woeful customer service and obfuscation from Canon, it is from one of the more popular Canon 5D forums and the many messages I have received are in general appalled at Canon's naked equivocation of the issue.

http://www.cinema5d.com/viewtopic.php?f=14&t=553&st=0&sk=t&sd=a


Once again and to be clear about the actual question I am asking - my question is in bold and underlined and in red:


Q: can you confirm that the following two statements are correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.

2) When asked to clarify what this depth-of-field control is - Canon say that walking towards or away from your subject and/or changing the lens (or focal length) is the only way to control the depth-of-field on the 5DmkII.



Looking forward to your reply.




XXXXX (me)


. . . . . . . . . . . . . .
 
Hmmmm . . . .

I received an email today:

"How Was Your Canon USA Email Technical Support Experience?"
(it invited you to complete a survey on the quality of Email Technical Support)

I take it this means my enquiry has been closed. :( (?)


To Canon

. . . . . . . . . . . . .


Hi XXXXXXXX

I received an email today titled:

"How Was Your Canon USA Email Technical Support Experience?"

Can I take this as an indicator that my enquiry has been closed ?





Thanks


XXXXXX(me)

. . . . . . . . . . . . .
 
From Canon


. . . . . . . . . .

Good Morning Mr XXXXXX(me)

While I appreciate the email reply, we do not have any other answers for
you regarding the EOS 5D Mark II.

Regards,
XXXXXX
Canon USA Customer Relations


. . . . . . . . . .
 
To Canon

. . . . . . . . . . . . . . . .



Hi XXXXXXX


I have reduced my enquiry to a confirmation of two statements put forward by Canon, I am simply asking whether these are true or not.

If you cannot answer the question can I ask you to give me the email address of someone I could write to who may be able to help me.

**I ask you please not to simply forward my email back to technical support as we have already established that they are unwilling to answer the question, but actually forward me the email address of someone you are certain would be able to answer this less than profound question.**



For clarity my question is directly below this sentence - in bold, rendered in red and underlined.


Q: can you confirm that the following two statements are correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.

2) When asked to clarify what this depth-of-field control is - Canon say that walking towards or away from your subject and/or changing the lens (or focal length) is the only way to control the depth-of-field on the 5DmkII.




Thanks


XXX
 
what is the point of this thread?

did you not research the camera before you bought it?
 
OSV said:
what is the point of this thread?

did you not research the camera before you bought it?
Click to expand...

To hold Canon accountable for their marketing techniques.

And anything that adds pressure for them to add features in a firmware update is appreciated. Whether or not they ever do so, at least they will have to know that manual control is really what we would like to have. It's worth a shot...
 
Nice job Lee. If everyone that wanted manual control on their 5D IIs confronted canon half as much as you did, I think Canon would fold and come out with a firmware.
 
OSV said:
what is the point of this thread?

did you not research the camera before you bought it?
Click to expand...


What is the point of your post ?

Did you not read the thread before you posted it?

:)


Let me explain, yes I did research, I read the Canon 5DmkII White Paper, it made claims that the Canon 5DmkII has professional depth of field control - I bought the camera and found it did not.

Got it ? :)
 
Cheers, Lee. You are taking drastic steps toward confronting Canon with their own claims. I am surprised at how elusive Canon is, but I am ever thankful for your continuing perseverance. Keep us updated!
 
bjdowns said:
Cheers, Lee. You are taking drastic steps toward confronting Canon with their own claims. I am surprised at how elusive Canon is, but I am ever thankful for your continuing perseverance. Keep us updated!
Click to expand...

Thanks for the encouragement bjdowns :)

I wouldn't say my actions are drastic, I am using the recommended route (customer support) to put forward a few very unambiguous questions.

Not response from my last email. :crybaby:
 
The previous email has been ignored, so I sent the very same request today.


To Canon

. . . . . . . . . . . . . . . .



Hi XXXXXX


I have reduced my enquiry to a confirmation of two statements put forward by Canon, I am simply asking whether these are true or not.

If you cannot answer the question can I ask you to give me the email address of someone I could write to who may be able to help me.

**I ask you please not to simply forward my email back to technical support as we have already established that they are unwilling to answer the question, but actually forward me the email address of someone you are certain would be able to answer this less than profound question.**



For clarity my question is directly below this sentence - in bold, rendered in red and underlined.


Q: can you confirm that the following two statements are correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.

2) When asked to clarify what this depth-of-field control is - Canon say that walking towards or away from your subject and/or changing the lens (or focal length) is the only way to control the depth-of-field on the 5DmkII.




Thanks


XXX

. . . . . . . . . . . . . . . .
 
Same old routine . . . . . . no reply from Canon, so sent this email again today. :crybaby:




To Canon


. . . . . . . . . . . . . . . . . .



Hi XXXXXX


I have reduced my enquiry to a confirmation of two statements put forward by Canon, I am simply asking whether these are true or not.

If you cannot answer the question can I ask you to give me the email address of someone I could write to who may be able to help me.

**I ask you please not to simply forward my email back to technical support as we have already established that they are unwilling to answer the question, but actually forward me the email address of someone you are certain would be able to answer this less than profound question.**



For clarity my question is directly below this sentence - in bold, rendered in red and underlined.


Q: can you confirm that the following two statements are correct:

1) The Canon 5D mkII White Paper makes the claim that the 5D mkII has 'depth-of-field control found only in professional video models'.

2) When asked to clarify what this depth-of-field control is - Canon say that walking towards or away from your subject and/or changing the lens (or focal length) is the only way to control the depth-of-field on the 5DmkII.




Thanks


XXXX (me)
 
at this point, it hardly matters if they answer the question. you already know the answer, and so do they. the closer you get within their customer service, the clearer it becomes that they are full of it on this one...how's that for a DOF pun? no need to call Erin Brokovich.

...i love my XH-A1.

Chris
 
skinny! said:
at this point, it hardly matters if they answer the question. you already know the answer, and so do they. the closer you get within their customer service, the clearer it becomes that they are full of it on this one...how's that for a DOF pun? no need to call Erin Brokovich.

...i love my XH-A1.

Chris
Click to expand...


What can I say, I like writing letters. :zombie_smiley:
 
I think you need to organize a demonstration outside of Canon USA and Canon Japan- Im thinking get a bunch of fat hairy dudes naked and burn some canon 5d m2 bodies... whatever it takes, Just don't leave until you get that firmware update!

OR

Pay off a Canon programmer to make a firmware to allow anything you want on the camera, I bet there are a lot of upset programmers who have been laid off recently and most likely are looking for work.
 
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