What's the secret??

Well from my experience, the hasids (95% of the place) that are there are the rudest fooks but everyone else seems to want to be there.
 
Just to be clear - that is not what I was implying at all.
While that may have been your experience, I don't want this thread to turn into a 'hasid' discussion of any kind.

I'm just wanted to nip in the bud what I saw as a possible spark to a heated and emotional political discussion - which obviously has no place here.
:thumbsup:
 
Luis Caffesse said:
I WISH they'd been so helpful to me yesterday.
I was up pretty late last night scrambling to get some work done due to the hours I lost being on the phone.

:undecided

I really feel bad for giving the last guy who answered the phone such a hard time...
After being transferred so many times I finally cracked....and when the last guy answered and said "Hold on while I get you an agent" I immediately responded with -

"No. Do not transfer me. I want you to sit there for one minute and listen to what I have to say" I then calmly explained what had happened over the past 4 calls I'd made.
I explained that all I needed was to get in touch with someone who could revise a quote they had given me, and that I worked for a company that was waiting to send them a check, and the only thing that was standing in the way of them getting a check was their own inability to connect me with the right person. I told him that the TV station I work for has about 15 different stations and they are planning on updating their equipment in all 15 stations over the next year or so, and that whether or not B&H got that business all depended on what he did next.
I told him if he didn't connect me directly with someone that could help me that I was going to cancel the entire order, and I would make sure that the company never ordered anything from them again.

What do you know?
Suddenly I got connected to someone who knew what they were doing and was able to help me out, and send me the proper quote so we could send them a check!


I had a similar experience with the phone company recently... after getting the run around about a bill which they miscalculated (that's a whole OTHER story) I finally lost my cool. Once I got angry, the customer service rep transferred me to a supervisor who fixed the problem.

Why is it that sometimes getting angry is the only thing that gets people to pay attention? I really had being the "angry guy" on the phone. I mean sure, the problem finally got rectified...but it just made me feel like a worse person for it.

Oh well, it's over now.
:thumbsup:
Click to expand...
Luis, I'm reading everything you said to the guy and I'm not seeing anything you should feel bad about. Perhaps you displayed your anger with your tone of voice, but I don't find your words to be at all inappropriate or offensive.

You have every right to expect good service from any person or company with whom you do business, and if you don't get it, you have every right to demand it. If you still don't get it, take your cold hard cash elsewhere and make sure they all know it. By all, I mean every owner, board member, CEO, COO, VP and so on. Of BOTH companies.

Wait...maybe you shouldn't listen to me. I thrive on poo poo like this. :evil:

Seriously, If I were you, and I was planning to make future purchases with B&H, I'd immediately contact the powers that be and ask for the name of someone who will handle my account exclusively. It sounds like your company is planning to spend some significant cash over the next few months, so think about working to get a relationship established and *maybe* you won't have to put up with the kind of crap like you did today. :thumbsup:

~ Dallas

GO SEAHAWKS!!
 
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