GH4 Two broken lenses: a contrast in durability, repair, and service experiences

mcbob

Veteran
I like native Panasonic m43 lenses... or rather, I like the idea of them. Small, sharp lenses that react well with the GH# lineup and can pack and handle efficiently.

However, I don't think I'll ever buy another. This was glaringly illustrated by a pair of recent gear fumbling experiences... they happen to us all, but some gear bounces back easier than others.

CASE #1: The PANASONIC: This March, I dropped my old reliable Lumix 12-35/2.8 onto a carpeted corporate concrete floor from a height of about two feet. It incurred a small dent on the back edge of the metal housing. Moreover, focus began to get wonky; it lost the ability to adust/maintain focus while zooming. Autofocus would sometimes just... not, at all. I frequently had to detach and re-attach the lens for the camera to recognize it.

Within less than a week, the lens was done. The focus simply did not function in any way on the camera... it was locked at a very close focus, and that was that.

I dutifully contacted Panasonic and sent the lens off for evaluation and repair. It took them about a week and half to contact me (by phone, they didn't leave a message the first time). I would be charged ~$75 for the evaluation. OK, whatever, I needed my lens repaired.

It took them about two more weeks to contact me again. Their repair estimate was in excess of $1000, including
- Evaluation and estimate
- REPLACEMENT of the entire lens with a refurbished unit, with NO WARRANTY
- Shipment of the lens back to me

...so well over of the cost of a newer-model retail lens (with a warranty). Not quite a deal. I took it as a loss, ate the eval and shipping costs and contacted insurance. Minus deductible, I could probably pick up a used 12-35 after a bit of looking... but I haven't yet, and probably won't... because....


CASE #2: The SIGMA: Two weekends ago, I was in a huge general personal and work rush. I returned from a job, combat-unloaded the car, and rushed off with my hair on fire for some relaxing family time. It wasn't until five days later that I was prepping for another job and noticed I couldn't find my Sigma 18-35/1.8 Art lens, which I'd be needing. Not in the car, not in my gear pile, not in any case... I even contacted the previous job's client and location to check if I'd left it, and I had not.

Resigned, I picked a different lens to stand in for that job, hopped in the car, and backed out of the driveway... and that was when there was a telltale, suspect, nauseating "b-thump" from the front tire.

The lens, in its stock Sigma case, had fallen out of my car... and found its way UNDER THE TIRE. And I drove over it. With my CAR.

Another lens mishap in six months. Great. Just peachy.

I opened up the lens case, and found the lens hood in pieces, and....... and....... um.................. WHAT?

No other visible damage. My aftermarket lens gear had a slight ding from getting pressed into the gravel. There was some condensation from it having sat out in the rain for a weekend. No moisture in the lens. No problems in the glass.

I took it along, and wound up USING the lens on my job that day. Zoom was perfect, image was good and sharp, as usual. The focus mechanism had some slightly increased stiffness. What the hell tank factory did they build this thing in????

Figured I should sontact Sigma to find out how much of a chore checking out that focus issue would be... they'd receive the lens and assess it for no charge, and if it was irreparable, would replace with a refurbished unit at a significant discount.

Quite the contrast and outcome for two ~$900 lenses.

So I think I'm done with Panasonic "professional" lenses. For even money, I can have lenses that can take the occasional careless punch, and can actually be repaired. My budgets aren't huge, and while I got a good seven years out of the 12-35, that's still a rather expensive "consumable."

Meanwhile... after working the lens focus back and forth a little bit, I don't even think I need to send my Sigma in for service... but I will in a few weeks anyway for peace of mind, which the lens has already delivered in abundance.
 
It took them about two more weeks to contact me again. Their repair estimate was in excess of $1000, including
- Evaluation and estimate
- REPLACEMENT of the entire lens with a refurbished unit, with NO WARRANTY
- Shipment of the lens back to me
I find that a shameful proposal.
 
Yeah you pretty much have to handle the native glass very carefully. There is cheap canon glass and nikon as well though hopefully there costumer service is better.
 
Last week two nikon manual lenses (and a spare)

lens one had scrathed front element
lens two focus gear full of sand
spare lens with good front element

Had elements swapped and sand removed in an hour by a bloke in a local camera shop, cost £100

--

I think you have had a good lesson in what you are actually buying.

Canon Nikon and I guess Arri and sony (locally to me) have professional support that is excellent.
 
I sent my 18-35 1.8 into Sigma UK for repair to fix a decentering issue. After a few weeks they said it would have to go to Japan as they didn't have the test equipment to fix it in the UK and I'd have to wait another 6-8 weeks to get it back so on the basis of that I'll not be buying a Sigma lens again. Luckily it's not used in my pro work so it's just an inconvenience and not a financial hit. From what I've heard about Panasonic lenses they are not repairable and are not adjustable so if they break or are optically sub-par replacement is the only option.
 
To be fair, the Sigma also weighs about as much as a tank, and is almost as big. ;-)

While the Lumix 12-35 isn't built to survive mishandling, I know which one I would put on a gimbal or take with me on a hike.
 
I dropped a Panasonic 35-100 f2.8 onto pavement from about 2-2.5 feet. At first I thought it was completely fine. The next day I noticed so stiffness and a hitch in the zooming but was otherwise working fine. When I got back home, I shipped it off to Panasonic thinking I didn't want to make the lens worse by continuing to use it.

This was over the holidays and it's not a lens I use frequently for paid gigs so I wasn't too concerned about turnaround time. They never notified that they received the lens. I called about a month after they received the lens (based on the FedEx tracking) since they never contacted me and was informed the lens was totaled and would need to be replaced at full cost. It was under warranty so I had at least hoped they would have been able to sell me a refurb or something.

I asked what was wrong with it (again it was working well other than a hitch/stiffness in the zoom ring) and was told the tech who looked at it no longer worked for the company. The rep on the phone said they could have someone else take a second look at it and let me know what was wrong. I said that sounded great and to let me know what they found out.

Two weeks later I still haven't heard back from them. So I call and the rep says, "Why would we take another look at it, it's totaled."

I've had gear repaired by Canon and Tamron before and it's been nothing but a pleasant experience. Takes at most 10 days to get my gear back in working order. Canon even repaired my C100 free of charge even though it was out of warranty.

That said, the small size and the fact that native Panasonic lenses work better on the GH5 (much more reliable AF and better size relative to the size of the body) will mean I'll keep occasionally buying Panasonic lenses. If Tamron or Sigma (I have the Sigma 30mm and 16mm and both are great) ever start releasing more native mount glass, I'lll be all over it.
 
After two attempts at factory cleaning of the oil-stained sensor in my out-of-warranty Nikon D600, Nikon replaced the camera with a refurbished D610, at no charge and with a one-year warranty. I've also had a jammed focus ring of a Nikon 70-200mm f4 zoom lens repaired and calibrated locally for $450, works and looks like new.
 
LAst 2 yrears I am buyineg almost exclusvely USED lenses! For resonable price that is...

I had HHHHHHHHorrible experience with TAMRON, SIGMA, PANASONIC, METABONES new lenses under warranty....CANON was OK (even though I hate them as company).


But USED lens and reliable REPAIR shop where I tip technicians when I feel lens needs care WINNING!!!! in USA, east coast....


M43 lenses are not even lenses....they are "optical add on device" that attachto m43 cameras (and fully controledby m43 body software only).
 
I'll throw my hat into the ring.

A few years ago (whenever the new 100-400 came out) my work bought one. It (sadly) sat on the shelf for 6 months in it's case. Didn't use it once. One day I needed it, went out and shot with it all day, got back into the edit and found a nice fat black speck in the top left corner of the footage. ALL. THE. FOOTAGE. Huh? Brand new lens, never used once. I look at the front element, and it's pristine. The story is a little different when I look at the rear element though. There's a small nick in the glass on the INSIDE of the rear element. How the heck did that get there?! I have literally NEVER used the lens until that day. Not once.

So I contact PannyUSA for warranty stuff, jump through the hoops, get it shipped out to them, and they said it'll be $900 to replace the rear lens element. Bear in mind, I had used this lens only ONCE. I didn't make that nick in the glass. It was there from the start and I didn't see it until it was too late. Footage ruined. Also, I was well within the 1 year warranty period, and it wasn't covered! WTF?
 
Sadly most Panasonic lenses are pretty much throw away items once damaged. That is why I buy used most of the time.
 
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