The FS100 good or bad ?

M

mrwenger

Member
I have a major problem with the firestore
and would be interested to hear from any guys that have experiened the same problems as me.

I went to start up the firestore on a shoot and it fails to get past the please wait screen! It was working not 20 minutes before as i checked to make sure it was working and contemplated updating the firmware but decided it may go wrong so left it.

Has anybody had the same experience
i have the feeling that the unit will have to go back as resetting the thing seems to be an art form rather than a true science...
I am not slagging off the firestore when it works it has worked fine but i feel like im on the other side of the universe rather than the other side of the planet!

Thanks:(
 
Have you done a format and system reset?

Also, which firmware, and what preset are you shooting with.

What is your start up process.
 
Thanks for the reply david
I had firmware 3.0 but did not update thinking that it was just too close to the shoot date so just formated the drive after charging it fully then later on went to start it up and it just froze and has been like that for 3 days!

Customer service from focus is at best rubbish do not return phone calls!!!
They mailed me back with how to reset the unit but this did not work, they have advised me too send the unit back i have only had it 6 weeks.....

I phoned the shop were i bought the unit and they have been great and will replace it for me straight away which is excellent but if it goes again that's it ill take my money back and get some p2 cards.....

I have not had any problems with the unit untill 3 days ago but the customer service sucks!!!
 
mrwenger said:
I have not had any problems with the unit untill 3 days ago but the customer service sucks!!!
Click to expand...

It's better to DETAIL your issues with customer service rather than use a word that can mean anything, ie "sucks."

Focus representatives monitor these boards, as I understand it, and if you identify issues it would be good for all of those.

So, instead of "sucks," what happened?
 
Is the battery charged? Do a full charge on the battery. System reset is super easy, you just go to the menu option that says, "System Reset."
 
The screen freezes on the thing and you can not get past the start up screen..

"welcome to the fs100 please wait"

Thats the message i have been staring at for 3 days

Believe me guys i have tried everything if i could get into the menu system at all that would be great but i cant. I have spent 3 days trying to sort this thing out and when i say it sucks i mean there customer service!!!!!

When i drop £1500 only 6 weeks ago i want to be speaking to a someone over the phone not via email.

When the unit is working it has been fine i have no complaints what so ever, its just trying to get someone to actually have a conversation with you rather than through email.

anyway the shop were i purchased it are going to replace it today so hopefully will have no problems:dankk2:
 
* I hate to make this my "***** about the firestore" day, but ....*

We have also had this problem. I solved it by unplugging the FW cables, pulling the power cord and battery. Letting it sit for a few minutes, then powering up WITHOUT the FW cable connected. Once it boots up THEN I plug in the FW (which, from what I understand, isn't the correct process, but it was the only thing I could get to work).

Good luck.
 
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