The FS100 and BMD's new Hyperdeck

cuervo

cuervo

Veteran
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bill ravens 3 hours ago Delete / Edit

I just received my brand new Blackmagic Hyperdeck Studio 10-bit 4:2:2 uncompressed recorder. I connected it up to my FS100 HDMI output port to see the quality of video I could get. Sadly, the Hyperdeck won't recognize the HDMI out of the NEX cams. I called BMD customer support and they're looking into the problem.

If anyone else has this issue, I would hope you call Blackmagic. They won't address the problem until the next firmware update. The more people that call, the faster they will respond, I hope anyway.

edit: sorry for the confusion, but, this is with a Hyperdeck Shuttle...not a Hyperdeck Studio
 
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Not sure about the Studio, but I just found out that the BMD hyperdeck shuttle has started shipping since late June.
Anyone try using this on their FS100?
I think the Studio and Shuttle share similar design so if it doesn't read the HDMI as of yet, that's a bummer.
 
Are you saying, that maybe till the next firmware update, you have nothing but an uncompressed door stopper?

That sucks.

Frank
 
OutlawsDelejos said:
So they shipped it knowing full well that was an issue? That's unacceptable if true.
Click to expand...

Isn't this Sony's issue, not BMD's? The implimentation of the HDMI output signal is different - perhaps this wasn't shared with BMD?

The only way to tell is to connect the shuttle to another HDMI out (F3 or AF100 for example) & see if it gets a signal...

BMD will probably need to do an update quickly anyway - it's always the way! :)
 
Right -- put the blame where it belongs, Sony made a nonstandard HDMI connection.

If the BMD doesn't work with anyone else's HDMI, then yeah, BMD should fix it. Short of that, Sony should be reaching out to BMD and everyone else to get them the info they need, to incorporate Sony's variant on HDMI protocol.
 
Recieved my Blackmagic Hyperdeck Shuttle yesterday too.
Also doesn't work with my FS100 (US version).
I tried all settings and different HDMI cables, not working then tried it on a PC with HDMI out and it recognized the signal.
Called Blackmagic Support and addressed my issue....hopefully they will have an update asap, this is not acceptable and useless.
 
Same here. The hyperdeck Shuttle works OK with my Nanoflash HDMI output. I can connect the Nanoflash, pass the signal thru to the Hyperdeck, and that works fine.
 
I don't think anyone is to blame here, both products are brand new and of course it should take time to resolve these things
 
A three year old device is working fine with this non standard HDMI. Dan Keaton at convergent design has said that he has done alot of nanoflash testing with the Fs100 and it works fine. The only thing they're working on is getting timecode over the HDMI to work. This is a 3 year old device that works out of the box so the only non standard part is the timecode through HDMI which was great on Sonys part.
 
mico said:
Dan Keaton at convergent design has said that he has done alot of nanoflash testing with the Fs100 and it works fine.
Click to expand...

Well, to say it works fine is a bit of an exaggeration. It's true that the Nanoflash can be made to work by putting the FS100 in interlaced mode and passing that signal to the Nanoflash, which in turn is set to PsF. The fact is that the Nanoflash does not recognize the FS100 signal when it's set to 1080P....it will work with 1080PsF, even tho the outout of the FS100 is really not 1080PsF. This is really no fault of the Nanoflash, however, since the true progressive mode out of the FS100 is 60p. The Nanoflash will never read 60P. It's not part of the Sony XDCAM codec.

The fact of the matter is that very few apps are presently able to accept 108060p.
 
Hello Cuervo,

I Thought I might Clarify that you are correct in the fact that the nanoFlash does not recognize the FS100 output when it is set to 1080p60 or 1080p50 since the nanoFlash does not Support 1080p60 or 1080p50 due to hardware constraints, but it does support true progressive formats such as 720p60 and 720p50 etc, and from other cameras 1080p 29.97, 1080p25 and 1080p23.98 (Since that may be a bit confusing for some customers)

Not to mention that nanoFlash support 3:2 removal with SDI and HDMI based camera's.

Best Regards
 
Straight from the horses mouth:

Hi Frank,

Thankyou for your email.

Just yesterday we did have a report of a customer having problems with the NEX FS100U and the Hyperdeck Shuttle.
This has been reported to our development team, and they are looking into this as a matter of importance.

I have not however come across any issues with other NEX cameras.

Regards

Chris Pearse
Technical Support Consultant
Blackmagic Design EMEA
 
Postmaster wrote: "Looks like the AJA Kipro has the same Problem"Sorry, but this is how rumors get started... I found that thread because of this thread... so thanks I guess. It's not easy chasing down every post on every forum out there. Posting my reply here so members of this community don't have to leave it to read it: Brian B.J. - I would sincerely suggest that you contact AJA Technical Support on Monday for assistance configuring the camera and the Ki Pro Mini. AJA has a Sony FS100, and when the output is configured to produce 1080i 29.97, it works fine with the Ki Pro and Ki Pro Mini products; in fact AJA demoed this very combination at NAB.As a side note... can I suggest not entitling a post "X does not work with X!" unless you receive that information from the manufacturer? It tends to lead to rumors and a lot of grief that could otherwise be avoided...Hope this is helpful,Jon ThornProduct ManagerAJA Video Systems, Inc.
 
I do sympathize with you Jon having to chase down these things when a simple phone call to the company first would most likely help solve their issues. It also doesn't help when people who aren't having the problem have to put their 2 cents in and spread it further.
 
I called Blackmagic customer support today and was told they know about this problem and that an update on the situation would come out within the next 2 or 3 days. They said that it may be possible to fix the problem with a software update and it may not.
 
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