Hey y'all-
I used a clean ilford antistat cloth (no fluids used) to clean my dvx 100 lens, and it left a nasty film on my lens. I had a big shoot the next day, and was concerned. I called panasonic tech support for suggestions. I sat on hold for 20-30 minutes. The guy I spoke to was pretty clueless. He couldnt even tell me who the authorized panny service center in Phoenix, where I live was located. I went to the pany website, and the page for finding your lcal authorized service center was down. I called AVR, the local broadcast equipment store, who sells the dvx 100. The Guy I spoke to was pretty rude also. He said my lens was probally fogged. He recommended I use "an old t-shirt and amonia" to clean my plastic lens. (By the way, how many of you knew the lens on our camera was plastic)? That would destroy any plastic lens. Anyway, the guy referred me to a shop in Seattle, where he sends all panny cameras. This guy was an ass as well, saying my lens was fogged.
I was completely blown away that all these "Professionals" were not only so rude and unhelpful, but also clueless about the gear the make and sell.
Out of desperation, I brought it to Tempe Camera, a local photo store I trust. The guys there were great. The used eye glass cleaner, made by AR products, available at costco for 6 bucks. Using a q-tip and the cleaner, the tech made my "fogged lens" good as new, and charged nothing.
What a huge relief. I love my DVX 100, but that experience may have put me off buying any new panasonic products. Any Panny reps out there? Care to respond?
Does anyone else have any panny horror stories to share?
I lost most of a day trying to solve this problem. If I was on a gig, it could have cost me the shoot. This experience has lead me to believe Panny is happy to sell you the gear, but has no interest in you once you bought their products.
So dont use an ilford antistat cloth to clean your lens, and if you do, dont call panasonc or AVR for help.
Thanks
Brian
I used a clean ilford antistat cloth (no fluids used) to clean my dvx 100 lens, and it left a nasty film on my lens. I had a big shoot the next day, and was concerned. I called panasonic tech support for suggestions. I sat on hold for 20-30 minutes. The guy I spoke to was pretty clueless. He couldnt even tell me who the authorized panny service center in Phoenix, where I live was located. I went to the pany website, and the page for finding your lcal authorized service center was down. I called AVR, the local broadcast equipment store, who sells the dvx 100. The Guy I spoke to was pretty rude also. He said my lens was probally fogged. He recommended I use "an old t-shirt and amonia" to clean my plastic lens. (By the way, how many of you knew the lens on our camera was plastic)? That would destroy any plastic lens. Anyway, the guy referred me to a shop in Seattle, where he sends all panny cameras. This guy was an ass as well, saying my lens was fogged.
I was completely blown away that all these "Professionals" were not only so rude and unhelpful, but also clueless about the gear the make and sell.
Out of desperation, I brought it to Tempe Camera, a local photo store I trust. The guys there were great. The used eye glass cleaner, made by AR products, available at costco for 6 bucks. Using a q-tip and the cleaner, the tech made my "fogged lens" good as new, and charged nothing.
What a huge relief. I love my DVX 100, but that experience may have put me off buying any new panasonic products. Any Panny reps out there? Care to respond?
Does anyone else have any panny horror stories to share?
I lost most of a day trying to solve this problem. If I was on a gig, it could have cost me the shoot. This experience has lead me to believe Panny is happy to sell you the gear, but has no interest in you once you bought their products.
So dont use an ilford antistat cloth to clean your lens, and if you do, dont call panasonc or AVR for help.
Thanks
Brian
