Sound problem with HPX170? Your thoughts?

jackcklam

Active member
Hi all,

Here is a bad experience from the field that happened to me today. I'd like to share this with working peers like you and hear your take.

I was hired by a producer to shoot a sit down indoor one-person talking head today with a high profile figure. We shot with two HPX170. The wide shot has a shotgun mic. The close-up shot as a wired lav through XLR. (I don't have the exact model of the lav mic).

I was assigned to operate the closeup shot with the lav mic, while the producer monitored the wide shot. My shot has less room echo and sounded better. The producer and I set up the sound and the cameras together. We tested the sound before the session began. I was on the headphones during the test. Everything sounded fine.

We finished shooting the session without technical glitches. There was a couple fire truck sirens faint in the background. We paused our interview once to wait for it to clear. I had been listening for background noise and audio glitches throughout the session. If I have to be picky, I remember hearing a minimal level of hiss that sounded just like the normal noise floor of any prosumer camcorder (we know all audio equipment have a noise floor that is within spec, and it is more noticeable in headphones than from a TV speaker). At some point in the middle of the interview, I handed the producer the headphones. He listened for a few seconds and he said it sounded better than his shotgun mic.

But a few hours after we left, the producer called me up and told me that my shot has a lot of "static noise" from the lav mic. He said the noise happened in the later half of the interview (it was shot in a ~25-minute long take), and the static is so "overwhelming" that we had to reshoot it. He believes I have failed to identify the static noise that came in during the taping.

In the past, we have experienced hearing strong static noise with the HVX200 and the DVX in similar talking head settings multiple times. They were easy to identify during setup. In most cases we were able to isolate the problem to the 60Hz ground loop hum, interference of power cable being in close proximity to XLR cable, or if we had a dimmer in our lighting. This time we had no dimmer, and I didn't detect any 60Hz hum at all. I haven't seen the downloaded footage so I don't know whether it is analog noise or digital dropout / clipping.

I have shoot and monitored audio for literally hundreds of talking heads in the past and for different producers on professional jobs. They were done with DVX / HVX full-sized ENG cams / HDSLR with audio recorder, etc. I believe I am qualified enough to tell good audio from bad ones.


From my perspective, these are the few things I'm sure:
1) I didn't hear any audio problem during the shoot. Certainty nothing that can be called "overwhelming".
2) I playbacked the first 10 seconds of the 25-minute-long clip immediately after the interview. It sounded just fine.
3) The dialog and the noise floor sounded consistent throughout the shoot.
4) One of the two cameras was a rental (I can't recall which one).

Given the above, if my hearing is healthy and well, I can only conclude that:
1) The camera I was assigned to was faulty.
2) By design of the HPX170, the headphone circuit only shows me a live signal as opposed to a recorded signal. The signal chain to the P2 recording are processed differently than what I heard, and it is these processing that was at fault.

I'm not trying to find excuse or dodge responsibility. But in all honesty if it happens to me again, I can't think of any way to catch it on the spot. I know industrial practice usually warrants separate audio recorder for mission-critical shoots. Full-sized ENG cameras have robustly designed audio circuits to prevent this.

My fellow working pros, let me put this out to you all:
1) Have you experienced similar audio problem with this camera? (sounded OK in headphones, problem in the recording?)

2) There are times when we are assigned to work with prosumer equipment. How would you prevent nightmares like this? (We can't be expected to check playback for all 25 minutes on the field, right?)

3) To frame question #2 differently, in all humility, is there anything I should have done differently to fulfill my job duty as a cameraman and ensure reliability in my output?

thanks a lot for your insight. I hope this discussion will help us get to the core of the problem and to help other shooters prevent this nasty situation.

Jack
 
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long-shot, but maybe the problem was in the internal mic (ch 3+4) and your client didnt know to not capture that?
 
wgzn: Good catch. But I doubt it, coz he owns the camera too, and he has cut many pieces like this one.
I will verify.
 
i did have a problem like this ONCE a long time ago. not even sure it was a panasonic camera. but as i recall, it was an impedance mis-match. but the headphones were up loud enough that i didnt notice. but when the volume was brought up to target levels in post - noise-a-rama!

this is why i HATE renting or borrowing gear used by unknown people. you have to go through every setting to be sure something isnt wonky. because it usually IS!
 
Anyone know what the signal chain is like on the headphone jack of HPX170? Is it the identical signal as the recorded sound?
 
Curious question: was the channel 3-4 sound different by comparison? Not saying it would match the lav for quality, but it might give you a clue whether it was the lav or the cam. So your sound changed between the first part and the last part of the interview?

The producer checked your sound, thought it was better than his, and called you out on it afterward? Huh?

Grant
 
While I'm not nearly as experienced as you with this system, what suggests itself to me is two culprits.

First, the likelihood of there being a different audio path to the headphones than the P2 card would be the main villain, in that this is hiding problems from you.

Second, there is some source of interference that the path to the P2 card is picking up, but not your headphones. This could be a damn Blackberry, which play havoc with Sony ECM-44b mics, or a similar device; some very local RF source; or some electrical device that needs a ferrite, which was turned on in the middle of your session. (How sudden was the onset of the static?

I have to setup a depo shoot in a room that drives me nuts. I have camera, mixer, 44bs, a DV deck, a DVD recorder and an analog cassette deck to provide an audio copy to the court reporter. While everything sounds fine to me and on my DVD and DV tape, that damn cassette recorder picks up the building's musak broadcast.

Perhaps its a poor analogy, but if it's true that the signal to the P2 card is different than the headphones, we may all be screwed.
 
Some additional info about the setup:
- The cameras were powered by batteries, not the AC adapters.
- Phantom power was ON. The lav has no sound w/o phantom power from camera.
- Before the shoot, I made sure I was actually listening to the lav by tapping on the mic.
 
Discovered this while trying to find something else entirely:

There is the following menu option: MENU -> AV IN/OUT -> HP MODE. This changes what you hear through the headphones (HP). There are two choices: LIVE and RECORDING. From the manual:

LIVE:
The sound which has been input from the microphone is output as is. This setting is selected when delays in the sound are annoying.

RECORDING:
The sound in the status which is to be recorded (the sound synchronized with the images) is output.
​
It's possible that the last user (or the one before that) found the RECORDING sound "annoying" and had set it to LIVE. This would likely not have caused the bad audio per se, but it may have caused you to not know it was occuring. Lots of may's and might's, but it does correspond to one of your own hypotheses:

Given the above, if my hearing is healthy and well, I can only conclude that:
1) The camera I was assigned to was faulty.
2) By design of the HPX170, the headphone circuit only shows me a live signal as opposed to a recorded signal. The signal chain to the P2 recording are processed differently than what I heard, and it is these processing that was at fault.
However, it still boggles me that this fully digital system would have such a disparity between the live signal and the recorded.
 
Have you had a chance to listen to it yourself?

Hjiorst may be on to something.

I have had noise come through before a battery dies, but it usually only lasts a minute or so before the battery goes totally out. I can't imagine this persisting for several minutes.
 
What I find works best is first always put the output to RECORDING.
Second is to plug the LAV or Mic to INPUT 2 and set Ch1 and Ch2 to Input 2 (there would be two recordings, Left and Right).
Third, I turn off the camera internal mic because it would automatically record to Ch3 and Ch4. You can turn it off in the settings.

Usually, if by mistake I recorded hissing, in post with Soundbooth, I am able to isolate it and clean it enough to keep a decent sound.

The producer probably deleted the unnecessary sound track but ask him just in case, if he has the four tracks on and the hissing would be from the Internal mic recorded on Ch2,3 or 4. Even if I am used to my HPX, I still once in a while forget to take them off in post. And since Ch3 and Ch 4 always record to the same level (you cant control recorded volume, it always record 'mid'), if you where far from the person talking, it might be the reason he hears hissing and not his voice because it did not pick up lots of sound.
 
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