Should I send my HVX back for warranty?

PatrickLawler

PatrickLawler

Active member
Whenever my hvx is pointed towards any significant lightsource there are tons of lens spots. So at first I just thought my lens was dirty so I cleaned it: no change. Then I took it to the camera store thinking I was cleaning it wrong and the guy cleaned it and said "this thing is spotless": no change. Later I noticed the lens spots don't change size and they stay in their same position when zooming in the lens, they also stay the same when focusing, so I now believe that there is dust on the sensor or on one of the inner elements of the lens. Fortunately the spots don't show up when I have my lens adaptor on, the spots are only apparent when light is shining straight into the stock lens.



Is this something covered by the panasonic warranty? If not how much would it cost to get it fixed? Am I right in my presumptions?
 
and its only with bright lights? Let me just state the obviouse check the viewfinder and LCD just to make sure they arent the problem
 
they definitely aren't, same spots on the lcd and on the eyepiece, and I captured the footage and the same spots there.
It's usually with bright lights or sunlight coming through a window
 
We can set it up on some charts if you like to see if we can recreat the problem in the shop. It would also be helpful if we had some test content that you shot that shows the problem.

If you would like to send it in, please fill out this form:
http://www.spec-comm.com/repairorder.php

Since you would be a new customer, please sign this form and send it in with the camera.
http://www.spec-comm.com/pdf/Payment_Obligation.pdf

The shipping instructions may be helpful.
http://www.spec-comm.com/shipping.php

It really does sound like something with the sensors unless some dust and debris got inside the lens.

Andrew Hoffman
Vice President
Specialized Communications Corp.
20940 Twin Springs Dr.
Smithsburg, MD 21783-1510 USA
800-359-1858 (US)
301-790-0103
Fax: 301-790-0173
andrewh@spec-comm.com
www.spec-comm.com

Please visit our new online store at ( http://www.spec-comm.com/store ). New products being added daily!
 
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