Sending the fs700 to sony for upgrade

So we've been talking about sending the camera in for what seems like ages now.

Anyone have a solid date on when they will start doing the upgrade? I seem to remember it being July, and July is here now. Tobyloc's S-Log 2 tests have got me excited about this.
 
What about those who purchased the FS700 used? Will we be required to pay full price or will it only be $400?
 
Full-price? I thought $400 WAS full price! Haha. I can't imagine them charging more if you bought the FS700 used.
 
Woo! Just got my go-ahead from the Teaneck service center to send in my FS700 for upgrade. Turn-around is apparently two days right now. Luckily I've got a little bit of down-time before shooting mid-month, so looks like I'll be dropping it in the mail today for the upgrade!

EDIT: Shipped off around noon today. Supposed to be there Monday AM. I believe it's going in as a priority repair, so hopefully it's done quickly and on its way back to me by the end of the week. I'll keep people posted on the progress.
 
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I just got my email from Sony (teaneck center) and it was a specific hardware repair form with my name, email address and number. The form read: NEXFS700U 4K Upgrade, of course I filled it out and then printed it. Directions were: place on the outside of the box when shipping to repair center. It was from a woman named Amy. I emailed her back asking if I can drop it off (hand deliver) in teaneck and asked do we need to send the lens too. Haven't heard back yet, I sent it yesterday. I'll keep you posted. Thanks
 
Jim Ritscher said:
Does the upgrade buy you anything if you don't have the Oddesy 7Q or Sony recorder? Does anyone know?
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You get Slog-2 and another new picture profile (which I know nothing about). Several members who have tried Slog 2 and posted some tests all say its very useful.
 
Not sure if anyone has posted this yet, but sony europe have put up the details now. Details on http://www.sony.co.uk/pro/article/broadcast-products-hxr-ifr5-1306 .

"You can purchase the version 3.0 firmware upgrade on its own in order to make use of third-party recording options, or to take advantage of the extra features, such as S-Log2. The version 3.0 firmware upgrade costs just 500 EUR* and includes: collection, firmware upgrade service, sensor cleaning** and return."


 
jshbckr said:
Woo! Just got my go-ahead from the Teaneck service center to send in my FS700 for upgrade. Turn-around is apparently two days right now. Luckily I've got a little bit of down-time before shooting mid-month, so looks like I'll be dropping it in the mail today for the upgrade!

EDIT: Shipped off around noon today. Supposed to be there Monday AM. I believe it's going in as a priority repair, so hopefully it's done quickly and on its way back to me by the end of the week. I'll keep people posted on the progress.
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Great news. Did you send the lens too? probably a dumb question :p


Thanks
Anthony
 
I didn't send anything but the body. I removed battery, SD, etc.

Marino215, are you close enough to just drop it off? I'm in Minnesota, wish there was somewhere closer. I put a copy of the form in a packing slip sleeve (clear envelope stuck onto the box) so the "Sony FS700 4K Upgrade" was big, bold, and front-and-center.

The he woman who emailed me mentioned something about "Put 'priority repair' on the outside of the box" but I hope the form in the sleeve is enough, I didn't put anything else on there.
 
Hi jshbckr,

Thanks for the info, I am in NJ though 1 1/2 hours away. I better hurry up. I'm thinking the early we get it there the quicker the service. Hoping to get it there by Monday. I'll keep you posted.

Thanks,
Anthony
 
Ah, lucky. I would have loved to save shipping costs and take a nice little drive to hand deliver it! Haha. Just drop yours off after 10:30am (when mine is supposed to be delivered) so it's in line behind mine!
 
Follow up: package delivered safely to the Sony repair center. Hopefully now I get that priority repair they were talking about!
 
My experience so far getting the upgrade in Sweden:

8 July
UPS knocks on my door around 4 PM I put my camera in the box and he took it with him. (I called before hand and told them the situation)

9 July
2 PM I receive an email that they have received the package in Great Britain and that it is currently being repaired.


At least by the look of it I might not be without my camera for so long. :)
 
Got a call from the east coast center in NJ, camera is ready and will ship out today with overnight delivery.

Total was $432.00 USD.
 
Awesome, so overnight shipment was only $32? When did you send it in for repair? Since mine arrived yesterday AM, I'm hoping I can get it back by Friday.
 
They are doing the upgrade in Australia now. I was told it involves putting in a new board. Dropping it in tomorrow. Here's the pdf I got from Sony:

Notice to owners of NXCAM camcorders
“NEX-FS700 series” upgrade
24th June, 2013
Sony Australia and New Zealand
Sony Professional Solutions Division
Thank you for your continued interest in Sony professional production products.
Sony is offering an upgrade for NXCAM camcorders NEX-FS700 and NEX-FS700K.
[Applicable model]
NXCAM camcorder “NEX-FS700 series”
[Applicable firmware version]
The applicable products are those with firmware version “Ver.2.00” or earlier..
[Contents of upgrade]
Refer to release notes
[How to upgrade]
The upgrade can only be performed by Sony Head Office workshops in Australia or
New Zealand.
SONY AUSTRALIA (HEAD OFFICE) - 33-39 Talavera Road, North Ryde, NSW, 2113
 Phone: 1300 367 669 (OPTION 5)
 E-Mail: bptechsupport.au@ap.sony.com
SONY NEW ZEALAND (HEAD OFFICE) - 20 Crummer Road, Ponsonby, Auckland, 0627
 Phone: 09 361 8305/6
 E-Mail: bptechsupport.au@ap.sony.com
[Charge]
AUD $430.00 + GST
NZD $520.00 + GST
NOTE: If HXR-IFR5 interface is purchased, then above labour charge does not apply.
 
Has anyone shipped it or dropped it off at the Los Angeles Sony Service Center yet? I know there a few of us in LA. I cannot do it until about 2 weeks from now because of shoots.
 
gene_can_sing said:
Has anyone shipped it or dropped it off at the Los Angeles Sony Service Center yet? I know there a few of us in LA. I cannot do it until about 2 weeks from now because of shoots.
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I'm still waiting on an email to tell me they're ready for it. when I called a while back I was told that "the cat was out of the bag a bit too early" and that they were trying to get the parts supply ready for what they expected would be a high demand.
 
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