Send broken camera to Panasonic or someone else?

[thomas_atl]

We had a Panasonic HPX170 fall from a jib on a recent shoot and need to get it repaired (broken zoom knob and broken bottom plate). It's not covered by warranty, obviously, and my first thought is to send it to Panasonic for repairs, unless someone has another business they like to use to fix broken cameras. Any thoughts, experiences or advice would be appreciated. Thank you. -- Thomas

 

[ggrantly]

How about a dealer like Spec Com.

Grant

 

[Spec-Comm]

Hello Thomas,

We’re an authorized Panasonic Service center. The majority of P2 cameras (HVX200’s, mostly) we see are cameras that took a spill. It happens!

With your HPX170, we can certainly take a look at it and depending on the extent of the damage, repair it or defer to Panasonic directly. You would receive an estimate from us first, and the minimum is one hour labor (basically the time spent evaluating the problem and putting together the estimate). Please feel free to give us a call for more information.

http://www.spec-comm.com/service.html

How about a dealer like Spec Com.

Grant

Thanks Grant

Best,
Jasmine Moore
Administrative Assistant
Specialized Communications / Noventri
20940 Twin Springs Dr.
Smithsburg, MD 21783-1510 USA
800-359-1858 (US)
301-790-0103
Fax: 301-790-0173
jasminem@spec-comm.com
Specialized Communications Broadcast Video Equipment
Noventri Digital Signage

 

[Mark Williams]

Thomas, I noticed you are based in Atlanta. I would have K&M Electronics over in Loganville look at it. They have worked on mine before for stuff that would not be covered by warranty. http://www.kmelectronics.com/index2.htm The Panasonic repair center is out in Kansas http://www.panasonic.com/business/provideo/support/parts-services/pro-line-repair-services.asp

 

[Joey9]

i sent my dvx to video eelectronics. they are really good and if you have a skateperception they diognastic your camera for free. like they will look at it and give you an estimate for free