B&H has been behind for approaching a year, now. The pandemic was a legitimate excuse last April, BUT other companies have figured out a way to carry on and return to normal operations. Pre-pandemic, I received my in-stock B&H orders in two days. Now, it's usually at least a week. And God help you if you need to return something, even if it's damaged/defective. I went through this last summer, as well. It took almost a MONTH. I've even started looking for(and buying) things on Amazon that I would normally buy from B&H, because of B&H's (now) slow shipping and PITA return/exchange system.
And three hours of holding to talk to a CSR is completely unacceptable. But that's been SOP for them since last year, as well. Even the on-line chat is usually overwhelmed. The only reasonable line of communication with them, for me, has been via email.
Yeah okay its been a year now. So what. Do you realize that NY is 4th in cases still. With a new variant spreading. And NY is suing Amazon for lax covid protection for workers. Pick your poison pal.