Rode VXLR+ adapter has a loose 3.5mm input

[Imamacuser]

My brother just got a Rode VXLR+ adapter for my parents that has a loose 3.5mm input, and all the XLR pins are different lengths. Rode's website says the ground pin is supposed to be longer to prevent shorting, but that doesn't explain why the positive and negative pins are different lengths from one another. This was an Amazon purchase, so I'm wondering whether they got a clone or if Rode's quality control has gone down the tubes.

It worked in a quick test, but I find the loose 3.5mm connector really disconcerting, as I have $3 generic Chinese adapters with solid connectors.

 

[Alex H.]

RØDE do not warranty anything purchased on Amazon because there are lots of counterfeits out there. Check the red banner at the top of their own website. They don’t honor anything sold by “Fulfilled by Amazon” resellers.

 

[Jim Feeley]

What a bummer. Maybe you can take it apart and fix it. Or try to return for a refund....

The specialty box stores (B&H, Adorama, etc) probably have them... And the good online music/audio dealer Sweetwater does too:
https://www.sweetwater.com/store/detail/VXLRP--rode-vxlr-3.5mm-to-xlr-adapter-with-power-convertor

And Rode now says, "Although Amazon.com is an authorized dealer, some sellers on their platform are not." Details:
https://www.rode.com/unauthorizedusdealers

 

[Imamacuser]

I gave my brother a B&H link, but he ordered it from Amazon, because B&H was out of stock. I'll talk with him about returning it.