REDROCK's BAIT and WAIT

RR has good products but I want to wait for the kinks to be worked out
before I order. I expect the target delivery date to change. There are
always things that come up.

Lisa
 
marco0782;1292711} If they would have mentioned the Extreme early they wouldn't have been able to keep making money while they were doing R&D on the new product. Marco[/QUOTE said:
Or in the case of RR, people would've held off on ordering MB's from another company. Like me. Anyway, they finally got back to me and they said the original lead time in my invoice was a mistake and that it's really 60 days (which in my case will be the 18th). Good to know that a month and half after I placed the order. It makes no sense now to throw in the towel and buy a Chroz.

I hoping they're good on their word. Faith can be a *****.
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18th of July? I just read the release on the RR site that said they won't be shipping at all until July 5th. Good news is at least they're improving on the model that was at NAB.
 
ecking said:
I agree with you 100% except for the fact that they charged him. I don't think they should charge anyone until it's shipped or about to.
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ecking said:
To me it'd be like "who wants to see the dark knight!?" hands go up and tickets are sold. And then using those ticket sales towards the movie's budget.
The customers are not the investors. At this point I'm positive a business as successful as redrock already has people for that.
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What manufacturers don’t really understand and consumer’s don’t know is that credit cards through their merchant accounts are very tightly monitored.

-A merchant has 48 hours (24 hours in some contracts) to ship a product once the credit card has been billed.

-If the consumer issues a chargeback because they have been billed and the product has not been received, the vendor is billed $25 (non refundable) for the process.

-If %1 of all the sales of the vendor ends up on chargeback the merchant account holder (bank) can penalize the vendor up to $100000 (yes, one hundred thousand dollars) a day at their discretion for non-compliance.

-If a vendor is found not to be acting in good faith about their shipping policies their merchant account will be permanently cancelled and they will never be able to bill on credit cards ever again. Changing company names or re-structuring does not matter as it will apply against their snn# permanently.

I had the unfortunate fate of dealing with a few companies that were less then honest with their shipping dates, quotes and timelines. Having worked with my sister in law who at the time was head of credit cards department for a major bank, we were able retrive our funds and made sure those vendors never hurt anybody again.

Mistakes happen but most of the time vendors rise to the occasion and make it right. Those people have me as a customer for life.

PS: I personally prefer to pay premium if it means I can get my product at the quality I want, on time and as promised. Time is money.

Cheers,
 
Redrock puts a big disclaimer form in the way of every purchase:

"BUILD TO ORDER PROCESS
Redrock Micro manufactures and delivers products on a "build to order" basis. This means we accept your order and require payment in full up front. Once we receive your payment, your order is placed in our build queue and we acquire parts and assemble your product(s). Once assembly is complete we ship the finished product(s) to you and provide you with an automated email including tracking number."

There's a lot more.

Then you have to click "accept" to get to the page where you can buy something.

There's also a link to a "lead time" chart, which I think is a recent addition.

Having said that, I'm still not very happy with the way my recent Follow Focus order and defective gearbox replacement was handled. Slow and very sloppy pretty much sums it up.
 
I ordered one and im now pretty confident mine will be delivered on time (10th July). Just got to wait and see...
 
This really bites. July 10th. That's three weeks beyond the 60 days lead their customer support stated me in their most recent correspondence. It'll be 80 days plus wait on my end. I wish that was upfront info as I would've ordered something else. Yeah, I'm complaining - so what. This is just lousy unconscionable customer support plain and simple. Anyone have luck with a refund?

Anyone know Hyson's lead time?
 
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ecking said:
. . . To me it'd be like "who wants to see the dark knight!?" hands go up and tickets are sold. And then using those ticket sales towards the movie's budget. The customers are not the investors . . .
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Great analogy!

On a side note, I know someone involved with "The Dark Knight" and he saw a very early screening. Possible spoiler alert!!! I'm not hearing good feedback about the film from him and many others at that screening, unfortunately. I won't reveal any specific spoilers here.

Dennis Wood said:
We get this all the time when introducing a new product. That's generally why we make sure there's a retrograde path . . .
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On another side note, Dennis, does Cinevate ever plan on releasing a version of the Brevis35 that has a flip module built inside of it? I was planning on getting a Flip Module to fit with my current Brevis, but it does make the rig quite a bit bigger and longer. I'd prefer to have just one adapter that "does it all" to connect to my camera, if possible. Why? Cuz I'm lazy and would hate assembling and disassembling my rig to fit in my Pelican case. :)
 
Ted Spencer said:
Redrock puts a big disclaimer form in the way of every purchase:

"BUILD TO ORDER PROCESS
Redrock Micro manufactures and delivers products on a "build to order" basis. This means we accept your order and require payment in full up front. Once we receive your payment, your order is placed in our build queue and we acquire parts and assemble your product(s). Once assembly is complete we ship the finished product(s) to you and provide you with an automated email including tracking number."

There's a lot more.

Then you have to click "accept" to get to the page where you can buy something.

There's also a link to a "lead time" chart, which I think is a recent addition.

Having said that, I'm still not very happy with the way my recent Follow Focus order and defective gearbox replacement was handled. Slow and very sloppy pretty much sums it up.
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Credit card agreements supreseed any disclaimer posted by the manufacturer. They are bound by the contract they sign with the merchant account holder. There are very clear lines that define that they cannot advertise modifications to their agreement. Even if they told the customer they would bill them and ship in a year and the customer agreed to it, they are still liable to the merchant account holder and their regulations. If the customer issues a chargeback, the disclaimer posted by the manufacturer is void and null.
 
Tim Naylor said:
This really bites. July 10th. That's three weeks beyond the 60 days lead their customer support stated me in their most recent correspondence. It'll be 80 days plus wait on my end. I wish that was upfront info as I would've ordered something else. Yeah, I'm complaining - so what. This is just lousy unconscionable customer support plain and simple. Anyone have luck with a refund?

Anyone know Hyson's lead time?
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I cancelled mine and got a refund no problem. It was in the first week of ordering.
 
To be safe.. Just buy a matte box that is in stock now
and wait until Redrock is fully stocked and worked out the kinks.

Otherwise this thread is just going to go on and on and eventually
ruin RR's business reputation by repeating complaints.

This product is not a revolutionary product. There are many other
options on the rise we all can take advantage of. It might just cost
a little more but atleast you have a piece of mind.

RR is not going anywhere soon and their products are getting better and better.
Why not wait till they get better rather than throwing yourself on
the band wagon.
 
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