redrock ordered/dark on communication

mcvideo

mcvideo

Well-known member
Hey Folks.

I have purchased the
M2 Indie Bundle - HD Edition for Nikon Lenses

back on 8/9/07 with confirmation from paypal that my transaction has gone through. I'm just curious as to what some of you who purchased products from RR have been regarding feedback once you place your order. I have not heard from RR to say at the least (as other companies do) go here to track the progress of your order especially since there is a 3 week+ lead time before your order is even shipped out. RR builds your product rather then having stock to ship out next day, etc. The 3 weeks+ is what is listed as a target date and they do say (on their web site) that they normally do meet this time frame.

My question is not to much directed at the waiting time as i'm aware it could be close to a month before i see this product, i just want to know if others have experienced the no communication during this process. How do i even know they actually received my order and are working on it. I'm not going to assume with a 1500.00 bill (credit card) on its way. I'm use to receiving a email that would say click here to check status of your order. This way you (I) at least know they received the order on their end and is in progress. I sent them an email on the 8/10/07 asking a ? and have not heard back. Their support email address was returned undeliverable also. Do i have any reason to worry about my order actually being worked on?

thanks in advance.




 
Try their contact email again- when I ordered my M2, it had the initial lead time as well, but it ended up shipping early, and once it did ship I got a tracking number. Your order will arrive, and they do have good customer service from what I have expierenced.

Another option is to use their forum- they are quick to respond on their boards.
 
Ryan thanks for the feedback. When did you order and receive? I will check out the forum also. I just wanted to ask here as well.

thanks
 
mcvideo said:
Ryan thanks for the feedback. When did you order and receive? I will check out the forum also. I just wanted to ask here as well.

thanks
Click to expand...

I ordered mine back at the end of last november, and it was supposed to get to be by the 2nd week of January. They ended up getting it to me by the end of december- which I appreciated as I had a shoot I was going to use it for, so that gave me more time to use / prep with the adapter.
 
wow you guys had a long wait. I ordered mine in January got it in 14 days. They sent an email confirmation. I recommend joining the forums. they have a members only tread that is for orders and customer service. They always respond promptly on the forums.
 
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