Rebate Problem 2/1-5/30/06

bownut

Active member
I don't know if anyone else has the same experience I have with their Panasonic AG-DVX100B $400 rebate offered if purchased between February 1, 2006 and May 30, 2006.

I recently submitted my rebate form. Today I received a rejection from The Advertising Checking Bureau--who I assumed handled the promotion for Panasonic--saying that the rebate must be postmarked no later than 7/31/06. I called and spoke to a young lady who said that the expiration date was "all over the website." She said she was over the program and her "administrator told me to tell everyone it was all over the website and there are no exceptions." That tells me someone screwed up and is now covering it up.

Prior to submitting my rebate I scanned the rebate form for information on an expiration date. There was none. I still have a copy, and I've looked again to see if I was wrong. I'm not. It isn't there.

So I went back to the Panasonic website knowing they have regular rebates on that camera to review the rebate form now online. On the website it says "For full Terms and Conditions and to download the claim form, please click here," which takes me to the pdf version of the rebate form with the terms and conditions spelled out. This is the only place information about the postmark requirement is "all over the website."

Line #6 of the current rebate form has a postmark requirement followed by the sentence, "Panasonic Corporation of North America is not responsible for late, lost or misdirected mail." Line #6 of MY rebate form from February through May 2006 has only the above sentence.

I am curious if anyone else has experienced this same thing with Panasonic and their rebate offer from February 1, 2006 - May 30, 2006. Also, anyone who did receive a rebate for their purchase during this time, if you have a copy of your rebate form.

I know there is a woman who visits and posts on this site who is a VP or something like that with Panasonic. I know this because when I first purchased my camera and was verifying that it wasn't "gray"--which it isn't--I was given her name and number to contact. I soon found her name on this website when she posted information about the rebate offer that was made just after the one I am referring to. I hope that she reads this post and will look into this issue.

Since this young lady seemed to slam the proverbial door in my face, I am seeking others to see if this is some sort of cover up of a SNAFU on their part. Although I am not a litigious person, I may consider legal action. Rebates are used to lure potential customers into buying a product during a specified time frame. These comapanies undoubtedly count on very few people actually returning the rebate and even fewer complying with all the requirements of the rebate. I complied with every requirement listed on the official form that contained the terms and conditions. I will not be taken advantage of in this way.
 
Actually on the website that you downloaded the form from had an expiration date. No one is covering stuff up, no one is trying to be slimy, and they are just doing their job.

Anyhow I am now working with you over on the private message side to see if anything can be done.

Best,

Jan
 
I would not make a big deal out of this if the form I downloaded from the Panasonic website on the product page--about three times I downloaded it--actually contained a requirement for a postmark. I'm not that hard-headed or stupid. I'm loading the form so you can see it for yourself. This is a copy of the form I saved. And yes, I thank you for working with me on this issue through private messages.

http://www.raincancels.com/images/Mb81-5543272-Fax3.jpg
 
bownut said:
I don't know if anyone else has the same experience I have with their Panasonic AG-DVX100B $400 rebate offered if purchased between February 1, 2006 and May 30, 2006.

I recently submitted my rebate form. Today I received a rejection from The Advertising Checking Bureau--who I assumed handled the promotion for Panasonic--saying that the rebate must be postmarked no later than 7/31/06.
"Recently submitted my rebate form" ??????
Why did you wait so long?
I had that bad boy in the mail the minute I got my camera. Got my rebate check, bat & some tapes. Not a bad deal at all.
 
I know that is the question everyone is asking. The main thing is that I was overwhelmed with personal and work issues. My husband was deployed to Iraq while I was the sole videographer, editor, and producer of a weekly 30-minute show that I worked on while my 2- and 1-year-old children were taking naps or in bed at night. Otherwise I was caring for them every moment of the day and covering the responsibilties my husband usually does while he is at home and not flying over Baghdad.
 
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