Question about brand new Rode NTG-3 packaging!!!

Filmkid2003

Well-known member
Hey everyone. I just bought a brand new (or so I thought) Rode NTG-3 shotgun microphone and also a brand new Rode Blimp from an online audio store. When I opened the Rode NTG-3 box (which was just a little beat up), the brass threaded ring for the mic stand wasn't even in the small plastic ziplock bag, like someone just tossed it in there. Also, the foam mic sock wasn't in a plastic bag or wrapped in anything. Then I opened the leather pouch and the mic stand wasn't enclosed in a plastic bag, it was just loosely wrapped with paper thin foam and the foam wrapping wasn't even taped together! I unscrewed the aluminum mic tube and pulled out the NTG-3 and saw that there were scuff marks on the inside where the male XLR connections are, as if an XLR cable had been plugged in and the mic was used before! Can someone who has bought a brand new NTG-3 tell me if that is how their packaging was or if each item was bagged?

So, then I opened the Rode Blimp box (which was kind of beat up) and laying on the top Styrofoam piece were the rubber "O-rings" sealed in a plastic bag so, they definitely were new. I removed the top Styrofoam piece and pulled out the Rode Blimp. The blimp was already connected to the handle and neither one was wrapped or sealed in plastic! Is this normal? Then when I inspected the blimp, I noticed some white stuff on the XLR cable! It kind of looked like the white corrosion you sometimes see on a car battery terminal. I looked closely at the Blimp and noticed what looked like a brown thorny seed stuck to the black fabric of the blimp! There is no way this is a piece of brown cardboard because there is no brown cardboard inside the box! So, now I'm thinking that this was definitely used by someone outside and then they returned it? I opened up the blimp and the faux fur cover was just folded up and stuffed inside, no plastic wrap or bag or anything. Is this normal? Can somebody who has bought a brand new Rode Blimp tell me if this is how it comes packaged? I feel like I've been sold used equipment. I'm going to call the place up and tell them I want it exchanged for NEW equipment! But, I want to make sure if this is how Rode packages these two products or not. By the way, I went onto the audio store website and noticed that they ALSO sell used stuff! But the items I bought were definitely supposed to be brand new.
 
Mics should not have scuff marks around the connectors when brand new.

Just out of curiosity... which online "audio store" did you use? There are some really slimy dealers out there in the ether, but if you were sold a used mic "as new" from one of the bigger names, you may be able to get them to correct it.
 
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Hey C2V, thanks for the quick reply. I bought it at performanceaudio.com They are actually an authorized Rode dealer and are on the actual list of authorized Rode dealers on Rode's website. That's why I can't believe it was packaged like that! Both items were sold to me "as new" and not "used, factory refurbished, or factory second". Do you have any experience with Rode packaging? No cellophane wrapping?! That can't be normal!
 
Well, just from the fact that everything seems to have dirt and signs of use, I'd say that they shipped you a used unit (open, b-stock, returned, etc.). But Performance Audio doesn't have any bad reviews on resellerratings.com (only two reviews, in fact, but both good). And if they're listed on Rode's authorized dealer list, that's helpful.

I'd just call them back and explain exactly what you experienced. Take pictures that you can email them if need be, but simply ask if it's possible that you were accidentally sent open/returned items by mistake. They should be able to exchange it for factory-packed new.
 
Looks like you got a refurb, or a returned package. I'd ship it back on their dime and get an unscuffed one.
 
Yeah, but if it was sold as new they need to make it right. Just be courteous but firm. They pay shipping.
 
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