Problems Avid Xpress Pro HD 5.1.2 Upgrade - Doesn't load up please help!

H

HKFF

Active member
I just downloaded Avid Xpress Pro HD 5.1.2 Upgrade because I needed to export my footage back to tape. The problem is, it loads up to the screen (avid xpress pro hd... information... blah blah blah different things seem to be loading) and all of the sudden, it just closes.

I never get to the interface. The dongle is already updated, so I don't know what's going on.

I upgraded from Avid Xpress Pro 4.6 Educational Version with the Avid Xpress Pro HD 5.1.2 download. I can still access the old 4.6 interface (it loads up all the way) but not the new one.

How can I resolve this solution?
 
I think, if you read the installation instructions, you have to uninstall the old program before you can install the new. Otherwise, you screw up system registry.
 
In addition to uninstalling the old version, you have to manually delete the settings files. Settings from 4.6 are not compatible with Xpress Pro HD. That information is in the installation instructions as well.

Chris
 
Ok, I guess I'll have to try to uninstall it. And re do the installation again. Unfortunately, I'm not too computer savy. Thanks for your help.

One more question, if I uninstall the old program, will I be still able to use the old timelines? I don't want to lose all of my work.
 
The uninstall of Xpress Pro will NOT remove your projects (timelines, media, etc.). However, to be safe you should backup the "Avid Projects" folder. That fold is inside the main Avid folder on your hard drive (I'd tell you specifically, but I don't know if your on Mac or PC).

Also be aware that Xpress Pro HD has changed the folder name to, coincidentally, "Avid Xpress Pro HD" Thus, after the installation you need to copy the "Avid Projects" folder inside the "Avid Xpress Pro HD" folder. Clear as mud? :)

Chris
 
Ok thanks for letting me know about the timelines (I've backed them up)

Here's what I have done:

Installed the Xpress Pro HD
Executed the dongle update

Ran Xpress Pro HD - Did not fully load
Ran Xpress Pro 4.6 - Loaded properly

Uninstalled Xpress Pro 4.6
Uninstalled Xpress Pro HD

Installed Xpress Pro HD
Installed Windows media 9.5 Runtime

Same result. Does not load completely. Closes down.

Is it the system registery messed up now? What can I do?
 
No, I doubt seriously that there's a problem with your registry. Let's start basic: Please post your system comfiguration--processor speed, RAM, etc. Also, can you elaborate on "closes down"? Does it do ANYTHING at all? Does the Avid splash screen come up? Etc.

I'll help as much as I can.

Chris
 
Thanks for your help, here's my configuration:

Toshiba Satellite
Laptop 1.7ghz Centrino/Pentium M
1gb Ram
nVidia Ge-Force FX Go5200 - 64mb Graphics Card
4x DVD-RW
80gb HD
Windows Pro XP SP Pack 2
Widescreen

Not sure what else I can tell you. I can tell you that Avid Xpress Pro 4.6 ran flawless on this system.

Closes down:
Yes the splash screen comes up (I am assuming the screen that says Avid Xpress Pro HD with items loading up at the bottom is the splash screen). The last thing initializing before the program closes down is "initialzing open gl effects".

It also says this software is unregistered (maybe uninstalling everything lost my orignal registered settings).

Thanks Chris!
 
I downloaded some updates, but nothing has changed. I'll keep on trying to find some more drivers. Do you think this has something to do with open gl, or something else?
 
ok, I'm assuming that my graphics card doesn't work. All drivers updated but Avid HD isn't working.
 
Ok, so here's the update, I'm assuming that it's because of my graphics card, that Avid Xpress Pro HD doesn't work. So I installed my old Xpress Pro 4.6 version back to my laptop.

I bought a new harddrive 300gbs Maxtor to store all the source files.
Someone else I know has Avid HD on his computer.

Now, what and where do I need to copy my from my laptop to his laptop, so I may export my film to tape?

Thanks.
 
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