Panasonic Tech Support

[bruce southerland]

Has anyone had a problem getting Panasonic Tech Support to contact you
about a real problem with your camera?

It's been four days, three calls & two emails........

 

[toddgeer]

I can't say I'm super happy with their process, but the one time I was able to discuss my issue with a real person, in Colorado Springs no less (just down the highway from me), the assistance was good.

GETTING to that person, though, was not easy. He stated that the call should have come straight to him and was surprised it didn't.

They seem to have a "let's solve the problem by the first level at all cost" which ends up causing that first level support person to cover up his inadequacies rather than sending along for the benefit of US.